26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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3374 Someone from SA thinks vodafone is 75% at 27 Dec 2010 04:07:06 PM
I am tired of Vodaphone and other large telcos stealing my unused prepay funds by not recharging by the due date. In my case I lost $75. keep recharging or loose all the accumulated free call times. The catch is even tho you have plenty of credit if you dont recharge by the due date you lose all. This is equivalent to old fashioned highwaymen. They are stealing our money. We could have text reminders recharge at least.At most the money we spend is ours and account recharge periods should be at least 6 months. Why not ? ? ? the answer is of course that it serves them to maintain the current system Vodaphone prepay customers forfeit millions. They steal just like the big banks do. Its a corporate disgrace and lacks business integrity.

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3356 Someone from SA thinks vodafone is 85 percent fail at 27 Dec 2010 04:03:21 PM
I,m lucky have just got out of my Vodafone contract after nearly 2 years of constant drop outs, no service, network errors phone reboots and no help from Vodafone at all. And this was a weekly event. Never again. Lets sue the bastards!!!!

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3355 Someone from SA thinks vodafone is 75% at 27 Dec 2010 04:02:38 PM
I phoned three times wasting over an hour to have my account rectified. havnt bought on a plan for years and was supposed to be charged half price for the first 12 months.. After having some overseas operator assist me I still have not been charged correctly. The adjustment is wrong. Does this mean that I spend another hour to have a $15 credit reinstated or just donate to Voda phone coffers. Hey Another small company LEBARA is excellent. Cheap overseas calls and $10 recharge last three months. Vodaphone like the other big telcos are so arrogant. The service simply sucks.

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3353 Someone from SA thinks vodafone is Internet at 27 Dec 2010 04:01:52 PM
I was tricked into a contract for vodaphone internet. They had a deal going on at the time (pay for 6? GB get 2GB free) I thought it was too good to be true. I specifically asked the store person to inquire about reception for my area (even though I am in a urban area). I was told I am in a "full coverage zone" and yet, my coverage bars have never exceeded the 2 out of 5. NO WAY WOULD I HAVE SIGNED UP IF I KNEW THIS WAS TRUE. I want to get out of the contract but I cant. I was lied to. This is not fair.

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3346 Someone from SA thinks vodafone is 10 at 27 Dec 2010 04:00:30 PM
for christmas i got a vodafone e63
and when i opend it wasnt working
and i couldnt call or recharge and
now im stuck with vodafail....
but im thinking about moving..

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3320 Someone from SA thinks vodafone is Appallingly Frustrating at 27 Dec 2010 03:56:50 PM
Very poor reception on mobile broadband, frequent drop outs and connection times that can take over 10 mins only to last 1 min then drop out again....
27 Dec 2010 04:08:36 PM: Im in SA also (Modbury to be accurate). I have the exact same problem! I was promised 100 percent coverage upon signing up for a contract. I get 2/5 bars worth of reception on a good day and it frequently drops out. To get it to work again I have to turn the computer off and start all over again.

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3319 Someone from SA thinks vodafone is Coverage at 27 Dec 2010 03:56:42 PM
We were advised that vodaphone was similar coverage to telstra as vodaphone had brought three mobile - coverage is not this, but I also have a three mobile through work and get better coverage with this than my vodaphone mobile!!!!

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3294 Someone from SA thinks vodafone is bloody ripoff! at 27 Dec 2010 03:51:42 PM
In Whyalla SA no coverage in the town area and we are the 2nd largest city in SA,what a joke. Continual drop outs and unbelievable waiting times(over an hour in some cases) to talk to someone is ridiculous.

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3291 Someone from SA thinks vodafone is downhill fast at 27 Dec 2010 03:51:10 PM
Since combining with 3, vodfone service has gone downhill fast.... my problem is in the area of mms, whenever I send pictures or receive pictures they take anything from one minute to 28hours to arrive.... this is not good enough. Even then when they arrive they often arrive 3 or 4 times in a row...... UNRELIABLE COMPLETELY.

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3261 Someone from SA thinks vodafone is Very at 27 Dec 2010 03:47:37 PM
Every year especially in summertime we have drop outs for up to 7 hours. Vodafone outage maps show nothing and having to wait for up to an hour to talk to someone is a joke. Get rid of Lara and provide a decent service that people are paying for. As soon as my contract is up,I will be switching to telstra. Although the most expensive at least I will have fewer drop outs and better coverage.

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3224 Someone from SA thinks vodafone is Pretty spectacular! at 27 Dec 2010 03:43:21 PM
Reception - if I move further under cover than a moderate palm tree, it'll drop out as fast as if I'd walked into a nuclear shelter. You can always spot the Vodafone users in the Adelaide central train station - they're the one's swearing at their phones, or staring miserably at unmoving screens.
We'll leave their magical disappearing/reappearing wifi modem for another rant...

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3120 Someone from SA thinks vodafone is 99.99% FAIL at 27 Dec 2010 03:30:11 PM
I have my only phone a mobile with Vodaphone and my only internet with a wireless broadband. When I entered the contract they told me I was in a very good receptiln area. HA HA! My internet drops out at least 30-40 times a day and I can only get occasionaly receptilon on my phone. I have to move outside to get any calls. I have complained to Vodaphone on numerous occasions only to be told that they are upgrading towers. HA HA. I am on an very limited budget and cannot afford to pay out the contract to go to any other company. It is wrong and if they cannot do something about it they should allow people out of their contracts.My husband travels away from home continually and I need to have contact with him in case of emergency.

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3078 Someone from SA thinks vodafone is very! at 27 Dec 2010 03:24:56 PM
I have a iphone 3G and it often has NO SERVICE for extended periods of time. I was without coverage for at least 3 hours. People were trying to contact me but couldn't because of the stupid no service. I checked the website to see if everything was working alright around Australia and the map said there were no problems, so why did this happen? It's happened several times! Very frustrating!!
27 Dec 2010 03:25:35 PM: ifail

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3062 Someone from SA thinks vodafone is bollicks!!!! at 27 Dec 2010 03:23:03 PM
I signed up to vodafone over the phone, they called my 3 mobile offering me a better deal than what i was getting on 3. i was paying 73 dollars a month with 3. they offered me my first 3 months for free as i had to end my contract early with 3. so i signed up thinking i was getting my first 3 months for free and the dude from the call centre also said i was getting free calls to 1300 and 1800 numbers and all that. i received a text message from vodafone saying i owed them nearly $130 bucks when i was on a $79 unlimited cap. yeh right. i rang up to complain, being on hold for nearly an hour!! so i went with another phone company which i have had no trouble with.
I also get reception which i didnt get while being with vodafone. also i received a dodgy handset which nackered itself after not even a month of me using it and the battery wouldnt last 2 days so i was constantly charging it.

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3059 Someone from SA thinks vodafone is Useless at 27 Dec 2010 03:22:40 PM
I own a driving instructing business.
I have been with Vodafone for the last 9 years on either plans of prepaid.
As a thank you, to my 9 years as a customer service, when I requested a quote for my stolen Blackberry I got sent from store to store and to online and to phone service, basically pushed aside. I never got a quote till today. My insurance paid less than half the RRP, so I had to go online and hunt for a substitute. I filled a complaint with OCCBA and waiting for an answer.
For the last 3 years it's been several times when my texts never reached my customers and if they did it was hours later sometimes. There is no difference between 2G and 3G internet speed, useless. Their "customer service" is pathetic, non existent.
WHAT'S THIS LARA THING?
2 weeks ago I tried to speak to a customer service, I was hung up by their system 5 times in a row. Next day they hung up on me first time, 2nd time after 50 minutes I managed to speak to somebody from India?!?!
Why the hell do we pay big Aussie dollars if we receive crappy indian "service"?
I want my 1 year left of contract TERMINATED and my money back, not to mention compensation for that period.
27 Dec 2010 04:10:14 PM: I hate Lara too.

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3054 Someone from SA thinks vodafone is poor reception at 27 Dec 2010 03:21:51 PM
I moved from Brisbane to Adelaide and use an internet USB for ease of portability. I currently live less than 5 klms from the centre of Adelaide and suffer frequent drop outs and 'very poor' reception. It fluctuates from 2G to 3G then drops out. This happens at least 20, if not more times a day. Impossible to stay connected to the internet and takes for ever to build a page. I sort information from a Vodafone store and was told the sim card needed changing. This was done in store but didn't solve my problem. My USB works fine just one suburb away at my sons home. Bad form vodafone - I'm a very unhappy customer.

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3036 Someone from SA thinks vodafone is epic failure at 27 Dec 2010 03:19:28 PM
went to Sydney for a holiday had no reception at all but all of my other friends who are on other networks were able to get reception so couldn't contact family it was so bad that my phone didn't even recognize the SIM card that was in the phone also back in Adelaide i don't get any signal in my room but my mums phone has full signal and i have no connection at all. i and considering moving from Vodafone to Telstra once my plane has ran out

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3019 Someone from SA thinks vodafone is Data very slow and stops at 27 Dec 2010 03:16:13 PM
I just signed to a two year contract giving me 2Gb per month and now I find the service is unusable and only managed to use 100Mb in a month because 97% of the time it is so slow and stops downloading. I'm asking for my money back, so far no response from Vodafone, they just keep billing me.

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2993 Someone from SA thinks vodafone is epic fail at 27 Dec 2010 03:13:39 PM
My 3g doesn't work half the time and the other half its so SLOW!!!

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2989 Someone from SA thinks vodafone is Major Fail at 27 Dec 2010 03:13:04 PM
Constant call dropouts, and not being able to even get a connection most times.
To top it all off, I'm still being charged for the calls that drop out, and then have to pay again to call the person back a second time and finish my conversation and to apologise (although I don't know why I do as it's not my fault). No help with customer support either by having to wait on the line for over 45 minutes for the call to then either drop out or disconnect.

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2979 Someone from SA thinks vodafone is frustrating and pathetic at 27 Dec 2010 03:09:50 PM
my mobile broadband is pathetic, constantly stops working, constantly slows down to slower than my old dial-up connection, what the hell is going on?

pathetic


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2967 Someone from SA thinks vodafone is Not what was promised at 27 Dec 2010 03:06:41 PM
Was with telstra at the end of a contract and couldn't get help from them to upgrade my phone, so decided to visit local vodaphone store in my area I did raise concerns about coverage but was informed that it would be just the same but it may take up to 6 weeks of teething as they where upgrading in our area. I am now a month away from the end of 2 year contract and the teething problems have been there everyday of the contract and guess what the local Vodaphone store has closed? Thanks for the forum to vent I was feeling like I had no choices $50+ per month down the drain...the phone never works inside my house and anyone calling me or leaving messages I dont receive until the day later (I beleive thats because I go out into covered areas hahaaha) Thanks again Adelaide Hills dweller

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2964 Someone from SA thinks vodafone is Very at 27 Dec 2010 03:05:46 PM
Reception is not very good, drop outs on phone calls. Their internet is even worst! Slow and drops out alot!! I signed up for 1Gig a month of usage, with this drop out and it being slow, why would i need a gig? If i left it on to d/l 24/7 would only d/l 100MB a month! NOT HAPPY!

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2843 Someone from SA thinks vodafone is Reception 2km from CBD at 27 Dec 2010 02:42:38 PM
I live in Mile End which is a stone throw from the city of Adelaide. If I move a inch or sometimes even if I don't move I go from full coverage to no coverage at all.
Why do I have no coverage. Surely vodafone must take some responsibilty. Why is there a difference between coverage across networks? Do they not use all the same towers? Why is there difference in coverage...!!!???

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2821 Someone from SA thinks vodafone is at 27 Dec 2010 02:35:18 PM
My husband and I went thru Crazy Johns with the provider being Vodafone with a twin deal and internet service. We live in Hallett Cove and the signal in this area is a black hole and it is well known about this and we never ever get a full signal and continues to drop out. They were made aware of the problem but said there is a service therefore we couldnt get out of our contract. The manager at CrazyJohns was more helpful and assisted us in overturning the decision but in the end decided that as we lived in a blackhole area it may not be vodaphone, it wasnt going to make any difference to the reception whoever the provider. We could be wrong on this but have just perservered with problems.

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2804 Someone from SA thinks vodafone is VERY fail!! at 27 Dec 2010 02:29:30 PM
Recently my service drops out many times a day. I offten don't have reception at home where service was previously good and unless I'm willing to spend up to an hour on hold (I have hung up once after 45mins!) I can't even complain to them!!.......and I hate Lara.

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2799 Someone from SA thinks vodafone is Getting Worse Every Day at 27 Dec 2010 02:28:11 PM
Dropouts, Such varying service, Have to switch phone off and then on again to get service back???

Does anybody know, if I stop paying them will I get a bad credit rating?????
27 Dec 2010 02:30:31 PM: take your complaint to the ombudsman, he'll fix your problem

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2768 Someone from SA thinks vodafone is They make George Bush look good!! at 27 Dec 2010 02:20:22 PM
Trying to navigate around their dumb menus!! I get sent from automated service to automated service going in CONSTANT circles!! Then when I FINALLY get through they redirect my calls to other areas only to be hung up on!! I'm normally calling to complain about their crap service anyway!!
28 Dec 2010 10:48:45 PM: Ditto

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2720 Someone from SA thinks vodafone is Completely hopeless at 27 Dec 2010 02:09:24 PM
I have both a pre paid mobile and a 24 month mobile broadband contract with Vodafone. My text messages take for ever to go through. It will say it is sent, but the recipient will not receive the text message for between 20 minutes and 24 hours later. Signal will drop out on phone calls in metropolitan areas and in the middle of phone calls.
My mobile broadband contract is a complete joke. The contract ended nearly 10 months ago and I am still trying to get in contact with Vodafone to get the direct debits ceased. Just last week I was waiting on hold on the phone for 3 hours to try to get this issue rectified (after which time my phone signal dropped out and the call was disconnected and I had not even spoken to anyone)! I sent an email and I first get an auto matic response saying they have resolved my query and to check their website. So I sent another email saying it is not a query and it is a complaint and is not resolved and I receive another auto matic response email SEVEN days later saying there is a delay in responding and it could be another TWO weeks before I get a reply!!! During these automatic emails I received my vodafone bill via email where I was totally shocked and outraged to see I had been charged 60% more for my bill than usual!!!! They are claiming I didn't pay my last bill - it is a direct debit and the money was in the account at the time the bill was due (even though I have been trying for nearly 10 months to have this stopped)and now my bank has charged me for having a declined payment!!! Vodafone - when is this going to stop? I have had enough - I am at my wits end. Even when I was using the mobile broadband it was always slow, often it would not even connect even though vodafone claimed I could get signal at my residence. I waited out the contract because I knew it was the right thing to do, but now I can't get anybody from Vodafone to speak to so I can actually have the payments ceased. This is getting ridiculous. All vodafone say is to call their customer care number, but I only have a half hour meal break at work (if I am lucky) - I am yet to speak to a person in that time when I ring the number! You can't even leave a message for someone from vodafone to call you back - they just leave you on hold. I am an extremely dissatisfied customer and regret the day I ever signed up a contract with Vodafone.

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2717 Someone from SA thinks vodafone is poor at 27 Dec 2010 02:08:48 PM
I had been with 3 for 4 years, who I was very happy with. I switched to Vodafail to upgrade my handset to a galaxy S, knowing that both companies were amalgamating--and assumed that service would be the same (foolish of me). I live in metropolitan Adelaide--10kms from the city and I have had dead spots, delayed messages, messages linked to other numbers and so on. Of more annoyance has been the data issues for the internet--I received better reception on a tram in Melbourne than I do in my own house! Not much joy owning a smartphone if you can't use any of the smart applications regularly.
27 Dec 2010 02:16:17 PM: I am the same - only about 15km from Adelaide city and my calls are always dropping out and at my parents home (20km from the city still in the metropolitan area)I can't get signal anywhere on their street!!! Just last week I sent a text message(because signal was low and couldn't get the call to go through) to someone at work letting them know I was running late . I had been at work for 5 hours before this person even recieved the text from me!!!

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2695 Someone from SA thinks vodafone is VERY BAD RECEPTION at 27 Dec 2010 02:02:22 PM
I LIVE IN A COUNTRY TOWN AND WAS ON A CONTRACT PHONE NEVER GOT RECEPTION SO I CUT UP THE SIM AND GOT LUMPED A 2600 DOLLAR FEE FROM VODA AND NEVER USED THE SIM IM PRE PAID WITH THEM NOW AND DONT BOTHER PUTTING CREDIT BECAUSE I NEVER GET A CHANCE TO USE IT

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2647 Someone from SA thinks vodafone is Very average at 27 Dec 2010 01:52:42 PM
My issues are calls dropping out and texts being delayed. It is not uncommon for a call to disconnect 3 times within 10 minutes, very frustrating. When texting Vodafone to Vodafone, again not uncommon for a delay of between 20 - 90 minutes for it to be received either end. Also, there is no coverage at Swan Reach, less than 2 hours from Adelaide. Lastly, I can go to the next suburb and it goes from 3G to Edge, and I'm in the metro area. The disappointing thing is I'm on a $69 plan, where before I was on a cheap pre paid plan with Virgin and never ever had an issue

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2603 Someone from SA thinks vodafone is BAD at 27 Dec 2010 01:43:35 PM
Signal drops out without warning and can be gone for 24hrs. have to turn phone off then on to get signal back (sometimes).get charged for internet when have not used it.

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2594 Someone from SA thinks vodafone is Very Poor at 27 Dec 2010 01:42:10 PM
Continous drop outs when on phone, poor coverage outside metro area's, received voice messages 4 days late it took for me to ring Vodaphone and then put on hold for 30 minutes to get a response that this only affected IPhones then suprisingly 2 minutes later i get 7 voice messages, customer service very poor.

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2579 Someone from SA thinks vodafone is Poor coverage at 27 Dec 2010 01:37:40 PM
Terrible coverage in Robe whilst on holidays

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2576 Someone from SA thinks vodafone is up s***ts creek without a paddle at 27 Dec 2010 01:36:27 PM
my computer goes offline every couple of minutes making it hard to do anything. when i was doing my christmas shopping i lost so many items on ebay because when i'd put in a last minute bid it would go offline at the most important moment. even putting this on the website i had to do it 3 times. i'm fed up!!!! i still have 1 year on my contract but i don't know if i can last that long. help us!!!

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2553 Someone from SA thinks vodafone is 100/100 at 27 Dec 2010 01:32:26 PM
my computer goes offline every couple of minutes making it hard to do anything. when i was doing my christmas shopping i lost so many items on ebay because when i'd put in a last minute bid it would go offline at the most important moment. even putting this on the website i had to do it 3 times. i'm fed up!!!! i still have 1 year on my contract but i don't know if i can last that long. help us!!!

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2520 Someone from SA thinks vodafone is Useless at 27 Dec 2010 01:22:44 PM
Ever since signing up have suffered poor 3G network coverage, with data services often completely unavailable as the handset switches between 2G and 3G signal - in the Adelaide CBD!!!
Vodafone's solution in store was to turn of 3G functionality on the handset as they were performing "network upgrades".
Have ended up getting a wireless router at home to enable me to get internet access on my iPhone, but without this would find it futile to try and do anything meaningful on vodafone's 3G network.
Put a complaint in over the website and was told I would be contacted shortly - and then after receiving a automated email with FAQ's I never received any follow up.. Got another automated email advising that since they had not heard from me they will assume my problem is solved.
Meanwhile I am having to put up with not being able to properly use my phone at work or at home due to poor signals, and even miss out on many phone calls as I am being told by people that when they call my number it will often advise unavailable, not even diverting to voicemail.
Had I know there were significant network issues - I never would have gone with Vodafone, but feel trapped now that I have a handset on contract with them.

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2517 Someone from SA thinks vodafone is substantial fail at 27 Dec 2010 01:22:08 PM
Does anyone know how much it costs Vodafone to send a message? I can only assume it would be minimal, such as a few cents a message. So why are we paying over 20 cents a message? And with the millions Vodafone make, why can't they hire double the call centre employees, and hire them from Australia? Obviously every dollar counts more than customer service.
27 Dec 2010 03:53:47 PM: i used to work for a teleco and it costs them .5 of a cent to send a message the rest is pure profit......
29 Dec 2010 12:17:59 AM: If you have ever heard of the term outsourcing you would know it is better for a company to outsource their call centers. Thats why every carrier in AUS has indian call centers. I call the vodafone call center all the time and i can hear them fine its just the racist people in aus dont want to listen and when they can't understand it they say the indians can't talk properly.
29 Dec 2010 03:32:49 AM: I work with a LOT of Indians and I get along with them and can understand them all fine. And I am sorry but sometimes on the phone when you get a call centre in India or Egypt, their accent is just too thick to understand. Or they speak too fast with an accent, and its hard to follow. I often find that they have the same issues with our Aussie accents. Sometimes you ask them to explain something, and they just repeat the same explanation that you already didnt understand 5 times. Its really frustrating. It also doesnt help that they don't know various areas of Australia, and when there are 20 Mahmuts or Mohammeds in the Egyptian office (yes I actually found this out) then it makes it very difficult to put through a complaint also about a rude or dodgy customer service rep.
So while I have nothing against Indians as a race, I do agree with the above post, thats Australian based customer service reps are way easier to speak and relate to.
29 Dec 2010 01:55:27 PM: just for the record, 'race' is only a social concept. we're all human. you could be more genetically similar to someone born in india or china than to someone born down the street. just saying....
29 Dec 2010 02:29:48 PM: It's not just understanding THEM, there is a clear communication issue with them understanding ME and my issue. I don't know how many ways I can explain the same issue over & over again, but even if I use all the technical terms it just does not compute. I really have to speak like an idiot to get them to even remotely understand the basic concept of my issue. The last one I spoke to did not even understand 'add to cart' or 'add to basket' in their online store. Like... hello, why are you trying to communicate with me when you clearly cannot understand a single word of English. Surely there is someone better to speak to.

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2512 Someone from SA thinks vodafone is Voda - Grrr! at 27 Dec 2010 01:20:12 PM
I find I have no reception at night between 6pm and 10pm. I was informed by voda to switch over from 3G to 2G which works (go figure) - defeats the purpose of having a smart phone hey?
I also have disgustingly hit and miss internet reception, which I cant understand as I live 5kms from our city CBD.
And finally my phone battery is woeful and my phone continually switches itself off, despite the battery being charged, not sure if I can put this on voda but I do!

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2498 Someone from SA thinks vodafone is Extreme at 27 Dec 2010 01:16:59 PM
Was in big mess. 2 years ago I was in Europe with my phone being my only communication. Vodafone smsed me that I had irregular usage on my phone and to sms to confirm that was expected (I thought that was a good idea actually, until it unfolded into a disaster). I smsed. No response - after many, many tries. Then they disconnected my phone. Long story short, it cost me thousands of dollars of phone calls to 'Lara', who could only repeat: "I don't understand, did you mean customer service?", not to mention hundreds in hotel phone bills to sort it out. Their apology? $100 gift voucher... Unbelieveable!! (and the technical support I finally got through to had no idea how to reconnect the service - that cost untold dollars - for their incompetence!)

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2475 Someone from SA thinks vodafone is Dangerous for patients at 27 Dec 2010 01:09:57 PM
I moved house approximately 1 year ago into suburban Adelaide form the city and since the have suffered shocking reception and regular drop-outs with Vodafone. More recently the reception at the Royal Adelaide Hospital has dramatically dropped off with still no return after a recent "network upgrade" as I was told by the less than knowledgable in store staff. The main problem is I am an Orthopaedic Spinal Surgeon reliant on my mobile for on-call work. When trying to discuss a patient that need urgent Spinal surgery and coordinate what is happening at the hospital over the phone the constant drop outs are potentially disastrous. To avoid disaster I have to take everyone's phone number immediately when they call so I can call them back on my home line when the inevitable occurs, or I have to run out to the front of my house in the middle of the night to answer calls. I will be happily changing to another network in 1 month when my contract ends, and be free of Vodafail forever. Even the free radio I got at the cricket stopped working - they can't even get that right. Would be very happy to join a class action for failure to deliver service.

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2464 Someone from SA thinks vodafone is at 27 Dec 2010 01:06:34 PM
Was with optus for years with no problems. Switched to vodofone as my kids were on 3mobile so I could take advantage of the free calls. My son lives at Glenelg and we can never talk by mobile due to the poor reception. Very disappointing. Also had problems with the phone when I first signed up, the phone was returned to the shop 3 times and eventually they sent it off for repairs. Due to the fact that it was now 3 days past the date of replacement phone had to be repaired rather than replaced, even though I had taken it back 3 times previously.

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2459 Someone from SA thinks vodafone is No alert to voice mails & late texts at 27 Dec 2010 01:04:09 PM
So I haven't been getting notifications that I have voice mail messages and people have been getting texts from me too late to help them. While I have discovered that Vodafone coverage is extremely limited outside major cities, this is a new disappointing surprise. I was trying to buy a house before Christmas but missed it because I wasn't getting the agent's calls. Thanks for nothing Vodafone, and charging my for the privalage!

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2382 Someone from SA thinks vodafone is Poor Reception at 27 Dec 2010 12:44:54 PM
Been with Vodafone now for coming on six years and as a whole relatively happy compared with some of the others out there. But seriously how can I sit in my own home in the middle of the CBD in Adelaide and not get any signal what so ever. Very poor form. I've also decided to turn the 3G function on my phone off all together as it was just so unreliable in South Australia.

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2380 Someone from SA thinks vodafone is Intermittent at 27 Dec 2010 12:44:41 PM
After changing to VF from Optus for a huge number of years after moving to SA> I have had nothing but continued drop outs, frozen screens on PC and Iphone as has my daughter or nothing coming through or if it does some days later. Sometimes phone calls going straight to voicemail and I miss them.
I thought it was the Iphone but so relieved to hear its VFs network.
Where can I join this class action....as I have had no satisfaction regarding upgrades or changing to different plans on VF. Not very helpful.....

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2379 Someone from SA thinks vodafone is Customer service at 27 Dec 2010 12:44:23 PM
Customer Service in the use of their automated processing of Customer calls is tedious and time consuming and at times frustrating. Button after button to be pressed and then you end up with some one from India or else where. Due all fairness i must say that io am satisfied with the Mobile Internet for my PC. In contrast to others I know who often had drop out issues with others such as Optus. o I opted for Vodafone and all is ok with my internet reception.
I think most complaints are referred to Mobile Phone usage. I don't use any of the Big Providers. I use a small player where I get great service and good value. perhaps it's time for amny of you Guys to simply just move on to other smaller players and get your justice that way. Then the bigger players will be forced to lift thir Game.
Let's be fair here. Optus and Telstra are also much to be desired hence even more of a reason to look for alternatives on the Net.

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2329 Someone from SA thinks vodafone is Front for other telco's to look good. at 27 Dec 2010 12:32:10 PM
I have no mess now...I Ported to Telstra. After a hearing of my issues the guy in the (Telstra reseller) shop actually felt so sorry for me He threw in a Bluetooth car kit ($300), Phone cover($40), Box of screen protectors($20) in with my new trouble free IPhone 4. Who says Telstra is costly? Switching seems to have saved me $360 up front. Vodafone - can't even spell their own name !

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2318 Someone from SA thinks vodafone is VodaPhoney at 27 Dec 2010 12:29:56 PM
customer Service vodafone style 1st ring Vodafone get nowhere then call TIO, you would be forgiven if you were to believe the TIO was the complaints department for Vodafone. Note this Lara is the face of Vodafone service (she s not real) nor is Vodafones service, dont get me started on the continual dropouts or failures to connect even vodafone to vodafone. PS no wonder the Aussie cricketers are doing so Bad I blame Vodfone Drop catches dro outs failure to connect failure to connect bat and Ball Unable to get wickets unable to solve customer complaints.

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2314 Someone from SA thinks vodafone is Super Slow ADSL Internet at 27 Dec 2010 12:29:28 PM
I purchased a Pre-Paid USB Mobile ADSL for $79 and was told that I will receive ADSL internet Speed.

After purchasing that I never got even close to a Dial Up speed and when I wanted to use the Mobile Modem on other Internet service Providers I had to pay $25 to unlock the modem.

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2295 Someone from SA thinks vodafone is Unconnectable at 27 Dec 2010 12:26:02 PM
I have a mobile internet 'dongle' which used to work well but for the last fortnight has 'connected' but with connection speeds which would embarass a snail.
Thanks for this website ... I thought beginning to think it was me/my computer at fault!
27 Dec 2010 02:29:12 PM: i agree dude, have the same problem, slow connection, random drop outs, and ect ect, really shit service! coverage different all over house ahaha how retarded,
27 Dec 2010 03:53:37 PM: I had Vodafone mobile broadband but changed, after years of no problems to No Connection at all, at Semaphore. Get Your act together Vodafone !!
27 Dec 2010 07:29:26 PM: I have the same problem, slow connection, random drop outs. I also thought it was my computer at fault, but NO its the network. After 18 months I'm feed up with it and refuse to pay for it anymore. Doesn't work in most places including big cities.
27 Dec 2010 09:55:50 PM: I totally agree... I rebooted my computer twice.... and was using my regular landline every day to call the call centre.... guess what when I called the customer service the first time to tell them I dont have internet connection they asked me to use the online customer support and send them an email detailing the problem !!!!!!!!! It was the most frustrating experience of my entire life dealing with the lack of service and poor customer service
27 Dec 2010 10:11:03 PM: I agree the condoms broke and now i owe child support
27 Dec 2010 11:03:24 PM: And this has what to do with poor service from Vodafone?
27 Dec 2010 11:26:38 PM: Agree too- internet data via 3G is crap!!! Im actually using VIRGIN to log on and write this... as VODAFONE internet is just too slow and unreliable!!! Im sorry I signed up to the 49 plan including 2GB usb stick plan... wonder if I can get out of it???
27 Dec 2010 11:45:52 PM: Their 3G internet is pathetic, 2kbps!? You can't be serious, Vodafone. Do you hand sort each byte in a call centre in India? I had better speeds in 1987!
27 Dec 2010 11:55:00 PM: mine was 0 - 8kbps..customer services was of no help
28 Dec 2010 12:17:48 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.
28 Dec 2010 12:32:07 AM: <b>hmm</b>
28 Dec 2010 07:51:28 AM: I have noticed that Vodafone broadband network is highly insecure. My firewall is continuously alarming me about port scans and various attacks on various ports on my computer. Today i got 113 attacks in 15mins. When ever high level of attacks are found speed get down to almost zero. This is a clear indication about poor network management.
28 Dec 2010 09:29:46 AM: I have the post paid internet dongle thingy, and before that i had the prepaid one. In both cases, the first 2 weeks were fantastic, faster than my father's internet connection that runs connected to his phone line. but as soon as the first 2 weeks were over, the speeds dropped to ridiculous levels, like spending an hour sitting on 0bps, or not getting any higher than 20Kbps. it drops out frequently. the only consistancy with vodafone is that it's completely unreliable!! and when you call a number, u get transfered so many times (still not as bad as telstra there though) and when you finally get to someone who might be able to help you, you can't understand them, and they can't understand you. I had a call centre staff member tell me he couldn't understand my accent!!! I am an AUSTRALIAN customer, i don't have an accent!!!!
28 Dec 2010 12:23:23 PM: Same issue with pathetic mobile internet speeds. But when I tried to cancel the service, got told it would cost me money for a replacement modem (even though its a known problem) or to leave contract or had to sign for another two years to get a modem for free. Why would I sign for another two years with someone who doesnt give even poor service in the first instance?!

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2250 Someone from SA thinks vodafone is Extremely at 27 Dec 2010 12:16:22 PM
I can't access ADSL because of a device on my line that will not be removed so I have no choice but to have wireless broadband. I was with another carrier until about 4 months ago and was having trouble with the reception and was advised to change to Vodafone and since then have had issues with reception and being cut off, I am sick of dealing with the call centre because more often than not I get someone who can't speak English in an understandable way and get no where with complaints. I run a small business from home and internet connection is vital. When I swapped to Vodafone it was on a 24 month plan, do I really have to put up with this for another 20 months? I get so frustrated that I yell at the automated LARA!!

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2247 Someone from SA thinks vodafone is extreme at 27 Dec 2010 12:15:41 PM
continued drop outs and failures to connect. I have had varius issues with Vodafone and found customer service to be unacceptable in this day and age.
Vodafone use the TIO to process their complaints as a standard practice. If you have a complaint, Lara is the face of Vodafone, she is not real nor is Vodafone customer service.
27 Dec 2010 01:19:01 PM: I live in the city and get crap reception WTF??
27 Dec 2010 02:06:52 PM: I compolained more than 6 months ago about my calls dropping out. They replied that they wouldn't do anything unless I can tell them the exact dates and times it happend. I changed carriers.
27 Dec 2010 04:46:27 PM: i called to ask why i wasnt getting calls or messages....i have to reset my network settings on my iphone at least 3 times a day just to get my messages and my phone has been checked, the sim has been replaced and neither of them are the issue, its because the phone cant find the towers!!
27 Dec 2010 05:09:51 PM: i had an issue with my phone about 4 months ago.....everytime my boyfriend would call me he was getting a males voice answering.....this in turn caused a huge fight between us because he thought i was cheating on him.....turned out my sim card had actually been cloned and vodafone actually did nothing to rectify this situation. i ended up changing carriers.
27 Dec 2010 05:50:17 PM: at least lara is the only person that you can understand i live in paralowie and can't even make a mobile call from home 8 out of 10 times when we go fishing at wallaroo its out right disgracefull

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2175 Someone from SA thinks vodafone is absolutely horrible at 27 Dec 2010 11:58:03 AM
i have had nothgn but trouble since i joined with vodafone, they have tried to blame everyone else but the network itself, i have had 3 replacement simcards and a replacement phone, still not working... it is nice to see that there are others out there that are having trouble, i signed up with the thought that it would be better then my simple 2G phone but no no it isnt and well i want out! i dont want to be wasting my money on something that does not work properly! people blamed the merge between 3 and Vodafone but my problems happened months before this. Now i have a phone for decoration and not for its proper purpose! thanx a bunch vodafone you useless prick of a network

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2163 Someone from SA thinks vodafone is at 27 Dec 2010 11:55:30 AM
I was with Telstra for 6yrs before recently cutting short my contract and switching over to VF. VF were offering great deals and because I was no longer happy with what price I was paying with Telstra, I made the switch. In the month I have been signed up with VF I have had no problems with txt messaging but the reception/coverage has been absolutely terrible. My Husband and I are both VF customers and 95% of the time when we have called one another (and that's in the metro area), we can barely hear each other or it completely drops out. Most of my calls are always dropping out and the internet takes a very very long time to act, browsing is painful! We also have VMB which also drops out constantly. This is not good enough so lets hope VF get their act together and sort out their network asap so good paying customers can continue with their lives in a more convenient manner.

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2127 Someone from SA thinks vodafone is Data at 27 Dec 2010 11:47:16 AM
I have 3 post paid contracts with Vodafone & we get charged for data when we are not even using the phones or if we have only connected for 5 minutes we get charged for 1 hour!! I must say I am happy with the cap they have provided us with.The LARA service is shocking & the waiting time is anywhere up to 40 minutes..

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2027 Someone from SA thinks vodafone is Jokafone at 27 Dec 2010 11:27:02 AM
The biggest con I have ever been scammed into is changing to Vodafone.
Costs me more because of all the dropouts!
Discount or no discount, if a carrier promises a service and cannot deliver, they should be up front about how crappy the coverage is!
Nothings changed since 1995....:(

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2023 Someone from SA thinks vodafone is CRAP at 27 Dec 2010 11:26:44 AM
I signed onto VF July last year - Running a small business meant lost calls - delays in receiving SMS and voice-mail alerts. Finally got out of the contract this year. Returned the handset to them and it took them 3 months to credit me for the handset. Vodafail seems to be the right name for this company.
27 Dec 2010 11:27:56 AM: Fancy getting a business contract with Vodafone, silly, silly, silly !! Bet you didn't save any money !!
27 Dec 2010 11:34:59 AM: Save money - I lost money - I am now with Telstra - best move I have done in ages.
27 Dec 2010 11:38:07 AM: Save money - I lost money - I am now with Telstra - best move I have done in ages.
27 Dec 2010 11:38:17 AM: Save money - I lost money - I am now with Telstra - best move I have done in ages.
27 Dec 2010 11:47:48 AM: Actually I was very surprised as to how fast they let me out of the contract - just 2 calls and they admitted that they had issues - As long as I returned the handset to them I didn't have to pay anything.
27 Dec 2010 01:07:41 PM: Actually I was very surprised as to how fast they let me out of the contract - just 2 calls and they admitted that they had issues - As long as I returned the handset to them I didn't have to pay anything.

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1982 Someone from SA thinks vodafone is very at 27 Dec 2010 11:20:20 AM
we entered a contract 18 Months ago for 7 Phones spread across our business and Family in 3 States, when we signed the contact we told the Sales Person that we ( Myself and mywife) travelled in our Caravan (Grey Nomads) it was stated that we would have no problems would and get service in 95% of Populated areas, our experience has been NOT TRUE and lie, we have many instances recorded with Vodafone McLaren Vale only 20KLm from Adelaide, Right up the East Coast of NSW after leaving Melboure till be reached Wollongong NO SERVICE
On calling at Votafone Offices even their Staff acknowledge the lack of Service Towns like Tamworth, Orange etc if you are 4-5 Klm out of town you lose Service,
In Addition one of the Phone User who lives in the Tweed Area has problems with Service in that Area
Users i n Adelaide, Sydney,have problems with Service and Data reception
Drop out on all phones is common
On a recent visit to Sydney we where at Strathfield NO Reception inside you had to go outside to use the phone Now this is 15KLm from the GPO
One Votafone Office told us to put the phone on 2G when 3G did not work, My wife and myself have our Phones on 2G most of the time
We are at Victor Harbor at the moment and only get Service on 2G
Now we paid for a Service on 3G that is why we have iphones
Drop out is common say 75% of calls
Lack of Service for Data is Common
our email is johngreen48@bigpond.com
27 Dec 2010 11:51:45 AM: If you think that McLaren Vale is 20 km form Adelaide then you need to change tape measure companies.
27 Dec 2010 01:09:29 PM: Dude, you don't get 3g service in Victor because you didn't buy a phone that is compatible with Vodafone's rural 3g network. Such phones must run on 900Mhz 3g. The iPhone 3g is not one of these.

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1939 Someone from SA thinks vodafone is really bad! at 27 Dec 2010 11:11:21 AM
I have been fighting Vodafone over the poor coverage and reception in metropolitan Adelaide. After leaving Optus for 17 years, I was promised better service and coverage at the same or lower cost. The Vodafone service is the worst I have ever experienced in Adelaide & Melbourne with costs far greater than Optus & Telstra. I have managed to at least my service over to Telstra and receive a great service.
I will provide any documentation to prove the disastrous 18 months I have endured with Vodafone!
27 Dec 2010 04:30:28 PM: Hyde Park has terrible reception.

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1837 Someone from SA thinks vodafone is Mobile Internet at 27 Dec 2010 10:27:51 AM
Bought an office plan for 4 x vodafone mobile internets for 6GB a month. According to Vodafone 6GB is 5.1 GB actual usage. HOW DOES THAT WORK ACCC???
How can you advertise 6GB when it is only 5.1GB a month? HERE IS THE SCOOP. Used the same internet download on a 2GB plan (for 18mnths with NP BTW) then switched to "6GB" and my usage was SUDDENLY way over 6GB. Vodafone set up would not allow me to track usage. Took me 4 weeks , heaps of my & my IT guy's time to figure out why I was suddenly tripling my contract useage. Finally able to use data tracker now after persisting to find someone from vodafone who knew what they were talking about. Now vodafone know I am onto them, my usage has gone back to pre 6GB plan usage . INMHO something may be very fishy about vodafone's usage tracking.

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1833 Someone from SA thinks vodafone is Woeful at 27 Dec 2010 10:26:31 AM
I had mobile internet with Vodafone for 2 painful years. Although I live very close to the CBD (where you'd expect good coverage), it was absolutely abysmal. The supposedly fast internet would contiously drop out after around 30 seconds. Tried to contact Vodafone and they were absolutely useless. Fortunately when my contract finished I moved to a local broadband company, with awesome customer service. I'll never use Vodafone again!
27 Dec 2010 10:31:23 AM: On a mac - I have had NP with coverage but know others with same prob - see my issue. "Someone from SA thinks vodafone is Mobile Internet at 27 Dec 2010 12:27:51 PM." Looking for new fone contract but won't be Vodafail

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1829 Someone from SA thinks vodafone is Very very at 27 Dec 2010 10:24:42 AM
I quit as soon as my contract was up. Despite being 6km from the city on a hill where I can see the CBD 2 out of 3 calls dropped out incurring a connection fee each time. I can almost see 5 towers but bad bad connection. Twice tried to get the problem diagnosed and fixed but gave up in the end. VODAFAIL for sure. I now tell everyone to steer clear.

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1775 Someone from SA thinks vodafone is internet disaster at 27 Dec 2010 09:41:16 AM
While my mobile phone coverage is ok, my internet has been almost non-existant since the beginning of September. The most frustrating has been ringing help desks, where I have been told that "we can't see a problem from our end"; " our records show that you are in a good coverage area"; "are you in a tall building mamm?"; "we will send you a sharing dock that will fix it"(no, it didn't); "oh, you've rang the wrong department [well can you transfer me through?] no we are having trouble with our phones!". And to the person who suggested contacting one of their shops, when I contacted my local Vodafail shop, I was told by the employee to not be upset because she was having internet problems at her home too. Ten days ago I was promised by Vodafail that they would phone me back to cancel my contract. Still no call, perhaps they are having more phone problems.
27 Dec 2010 10:47:00 AM: I went through the same thing NO CUSTOMER SUPPORT
27 Dec 2010 12:27:51 PM

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1539 Someone from SA thinks vodafone is Epic at 26 Dec 2010 05:41:49 PM
I rolled over my contract from 3 mobile to vodafone on the 23rd and opted for a brand new blackberry handset. After 24 hours my service dropped out, infact my number was completely disconnected. I followed it up in store the next day and it was resolved after waiting 45 minutes in store for remote techs to solve the problem. 24 hours later the exact same problem occured. This has left me without my mobile phone for 48 hours over christmas, while on holiday to visit family and friends. Whats worse is that technically my service is disconnected meaning no messages from friends or family will ever arrive to my phone if/when it's eventually resolved.

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1486 Someone from SA thinks vodafone is Not at all at 23 Dec 2010 11:29:10 PM
Never had a problem. Keep up the good work Vodafone!
24 Dec 2010 12:06:32 AM: The good work? Employing you?
24 Dec 2010 05:26:52 AM: You obviously never use your phone. Or are very lucky. Well done!
24 Dec 2010 07:12:14 AM: Vodafone employee, stop trying to fool us! we know your a shame just like your company!, talk truth next time.
24 Dec 2010 07:27:00 AM: Yup keep using your Nokia 6130... will never let you down!

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1464 Someone from SA thinks vodafone is i useless at 23 Dec 2010 09:21:37 AM
I think that ever since the merger with Hutchinson 3 the network coverage has gotten worse. i have only recently upgraded and my phone is dropping calls. this is pathetic. do something or the tio can get me out of my plan like they did when i was with Hutchinson 3.
23 Dec 2010 12:49:52 PM: Well you're thinking wrong, the 3 network has not changed with the merger, both networks are still seperate.

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1452 Someone from SA thinks vodafone is useless at 23 Dec 2010 06:52:54 AM
Can anyone send emails via smtp.vodafone.net I have never got this to work. Also payed my bill over a week ago and the web sites still says it's outstanding. I've called the customer service but keep getting told "we are looking into it and all will be ok by xmas. Oh and the data speed, what data couldb't even log on this morning !! Need I say anything else,
Adelaide, SA
23 Dec 2010 07:29:57 AM: You live in Adelaide. Need i say anything else?
23 Dec 2010 08:58:39 AM: Now that's nasty,

Test Date: 23 December 2010 9:48 AM
Connection Type: Cellular
Server: Adelaide
Download: 5 kbps
Upload: 0 kbps
Ping: 645 ms

Need I say anything else......
23 Dec 2010 09:46:40 AM: Its nasty to put down one person but its ok to put down a whole company. Yes i think he is on too something here detective.. Perhaps the killer used a candle stick?
27 Dec 2010 10:48:13 AM: I HAVE BILL ISSUES TOO

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1399 Someone from SA thinks vodafone is Should've stayed with 3!! at 22 Dec 2010 10:44:39 AM
Calls have been constantly dropping out, internet speeds have been slow and sms/mms have been delayed and some times not received at all!!

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1394 Someone from SA thinks vodafone is fail it fail hard at 22 Dec 2010 09:51:09 AM
Can't get decent 3G download speeds in Adelaide CBD!!! I'm on North Terrace and downloading emails getting onto the app store etc are a pain in the but. I mean if I can't get decent coverage in the CBD then where the hell can I get it? Seriously you fail vodafone you fail hard.
22 Dec 2010 03:03:59 PM: There is so much free and legal wifi on North Tce, and pretty fast,give it a try.internode.on.net. or citylan.
27 Dec 2010 12:44:00 PM: im using vodafone for a month now and totally dissappointed with the service , the calls drops, message delays and no reception all of my friends says that why ur phone is always switched off when it actually is on. so i really wanna sue vodafone for this
4 Jan 2011 10:38:52 AM: Try getting onto internode free wifi if you're more than 100m from a hotspot and tell me it's fast.

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1391 Someone from SA thinks vodafone is 100% at 22 Dec 2010 08:48:33 AM
22 Dec 2010 10:03:13 AM: Lies or ignorance, or both. Even their own newly setup 'outage' page tells us nothing: http://vodafone.custhelp.com/app/answers/detail/a_id/3730

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1381 Someone from SA thinks vodafone is the Mugabe of telcos at 21 Dec 2010 08:58:12 PM
I have lost my will to live dealing with them. May be temporary now I can see how not alone I am.
It would be so good if one or two Vodafoo employees with serious dirt LEAKED it safely.

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1357 Someone from SA thinks vodafone is VodaFarkew at 21 Dec 2010 02:49:00 PM
Just getting angrier and angrier at being forced to run around in circles and not get anywhere, except angrier.At least I am collecting evidence for the ACCC and a potential class action.
21 Dec 2010 03:56:17 PM: Don't run around in circles, go to the TIO because it costs vodafail money every time someone complains to the TIO and then they start to worry that the CIO's $1.5 million pay packet might be in danger of a non renewal.
21 Dec 2010 04:24:45 PM: Assuming that the industry funded TIO isn't part of the problem. It can be as stonewalling as VodaFarkew- perhaps worse.At least with VodaFarkew, you know what they're doing. With the TIO, they keep you guessing for a while, as you run around, submit to their requests, correct their mistakes, re-submit stuff that has been "mislaid", or "misunderstood". Etc etc etc.
I think the ACCC should just force telcos, VodaFarkew in particular to put up signs in print and in braille and have non-stop audio saying something like "We are lying about just about everything, except we are crap, and there's nothing you can do about it without sacrificing a lot of your free time, so suck it up."
21 Dec 2010 04:41:35 PM: Actually, I agree- @ the first f**k around by VodaFarkew, or whoever, go straight to the TIO. Just don't expect them to be much use. It's not unheard of, though. The Thereseinstadt cases.(no offence intended to anybody- I am not trivialising ANYTHING.)
21 Dec 2010 07:43:58 PM: To 6:24:45 Everybody likes to think they're important. You have a problem, you take the time to sort it out. Call centres for any business can't hire an infinite amount of staff so that you don't have to wait. Everybody calling is just as self centred and needy as you and has a long winded complicated communications issue which takes time and energy to solve and isn't going to be quick unfortunately but if you want that solution...
21 Dec 2010 08:18:51 PM: But when I am spending multiples of tens of hours, UNPAID, and Vodafone is basically just saying "Computer says no-o-o", and is clearly just waiting for me to give up, and then to be put through much the same thing by the industry- funded TIO, I think I have a valid complaint. What makes Vodafone shareholders and the CEO so much more important than me? Lucky its not easy for me to find out who,possibly the one person on this planet (except an apologist for VF or theTIO)) would ever call me "self-centred and needy". The defamation laws in Australia are draconian. The money was unimportant- it was the knowingly blatant deceptive advertising, and my knowing that most people would just give up and "suck it up".
23 Dec 2010 03:19:25 PM: If it's taking you 10s of hours to resolve a drama with a Telco you're doing something wrong. Get some help. Pop into a Telco shop, they usually speak fluent customer care and would love to help. ps not at christmas or weekends we're too busy ;) PS: Take a long hard look at yourself
24 Dec 2010 12:15:17 AM: I'll take your personal attack and stupid assumptions on board, and recommend that as well as attacking me, you read some of the other people's experiences on this website. It would require you to pull your head out of your aaaa*se.
27 Dec 2010 01:37:55 PM: Not at weekends or Christmas we are too busy signing up more stooges! What a classic! But if your service doesn't work you still take my money like clockwork every month! How about I pay you when i feel like i am getting reasonable service from network and staff and you decide when convenient for you to fix the problems preventing me getting the service i am paying for?

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1350 Someone from SA thinks vodafone is very at 21 Dec 2010 01:38:38 PM
Call drop outs, 3G data connection pauses for long periods, SMS delays.

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1322 Someone from SA thinks vodafone is Evil at 21 Dec 2010 10:57:03 AM
The only mess is trying to control rage and focus on getting even.

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1308 Someone from SA thinks vodafone is I will hate them till I die at 21 Dec 2010 09:09:35 AM
More about misleading and deceptive advertising and the TIO "acting like their little lapdog". Not about the fine print in a brochure being printed in white on a pale yellow background.
21 Dec 2010 01:10:25 PM: another person that hasnt got a clue what they are talking about.TIO?? lapdog??? u serious?? its like a big conspiracy thing isnt it?.vodafone and TIO are taking you all over and screwing you fot i good lord your post lacks facts.
21 Dec 2010 01:19:50 PM: Facts? You want facts? I spent roughly 20 hours assembling the facts and evidence and getting it to the TIO in their preferred manner.Plus hours arguing the toss with them- the TIO that is. I have a huge wad of printed and electronic communication, to back up what I'm saying. I'm also up to date with Defamation laws and there is no way I would have written what I did if I couldn't prove it and show that it is in the public interest. Sorry if you think I should waste more of my life submitting it to you@fairies at the bottom of the garden.
21 Dec 2010 01:24:02 PM: Sounds like you didn't get the answer you WANTED.
21 Dec 2010 01:40:09 PM: Because I didn't get the phone I PAID for, based on Vodaf*ck's printed advertisements.Looks like you work for the TIO, so you should know who funds them. When the TIO makes a resolution Based on (deliberately?) misunderstanding the oft- repeated facts, AND overlooks statements by Vodafone which were PROVED to be lies,I think I am pretty safe writing what I did. BTW-I have been offered a refund plus interest (you may already know that?)- I just don't trust Vodafone to actually refund the money once I've posted the evidence(the phone) off to them. And then I have to gear up for another will to live destroying engagement with the TIO.
21 Dec 2010 02:09:35 PM: http://www.tio.com.au/about_tio.htm#6
The TIO is an industry-funded scheme, deriving its income solely from members who are charged fees for complaint resolution services provided by the TIO. Members consist of telecommunications carriers, telephone carriage providers and Internet Service Providers (ISPs).


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1181 Someone from SA thinks vodafone is Very very poor at 20 Dec 2010 10:20:06 AM
My husband and I have been with vodafail for 10 years now. and in the last couple of months our calls drop out. we don't get sms, or we get them days later. and then i am told when i call that it's my sim card. UMMMMMM it can't be as i has it replaced. i am sitting at home and I live in prospect and i have one barr on my Iphone. oh i wish we could get out of the contracts we are one and move onto to another carrier.

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1026 Someone from SA thinks vodafone is A Costly Fail at 19 Dec 2010 04:05:17 PM
I run a small business with a number of Vodafone mobiles. They seem to be worst on IPhones which are almost unusable. The reception is terrible, the drop outs are constant but I really HATE Telstra, hmmm where should I turn?!?
21 Dec 2010 11:03:40 AM: EVERYbody I know has switched to Optus, and most are really happy. I haven't because I never get near to using the $20 a YEAR I put on my locked to Vodaf*ck
pre-paid
28 Dec 2010 05:51:44 AM: I'll put in a full post but we dropped Optus because we lost our local account manager. Our Vodafone agent has been great, but the Voda service is certainly not up to scratch. Also at a loss at what to do for business accounts...

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785 Someone from SA thinks vodafone is needs to fix this.... at 18 Dec 2010 10:04:23 AM
Vodafone, please look into the reason why;

"live.vodafone.com" which is the default APN on the HTC Desire HD and Iphone, is so slow and intermittent

Yet if you change to....

"vfinternet", there is a noticable (yet still far from perfect) improvement in data throughput

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784 Someone from SA thinks vodafone is NOT LISTENING at 18 Dec 2010 10:00:30 AM
1) MyVodafone Account website doesnt work consistently. Slow, can not retrieve account history, messages suggesting an error in retrieving account details (has been like this for years)

2)The "live.vodafone" APN is broken, further contributing to the slow data throughput experience on smart phones (been like this for months)

3)The Network Outage section of the website is "STILL" not accurately reflecting the extent of the problems.

4)The various Vodafone support channels e.g- Phone, Twitter etc are still denying the existance of problems.

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653 Someone from SA thinks vodafone is Wikifone at 17 Dec 2010 09:34:54 PM
This website should be moderated by the person who published it. The obscene and threatening comments are really offensive and will ensure the ACCC, TIO and Vodafone don't take the site seriously. The website is a clever idea, but you need to take responsibility for it.

Spin Doctors for hire Pty Ltd for and on behalf of ........
21 Dec 2010 11:07:05 AM: Can't be very good Spin Doctors if you're not already working for the SA Govt :-D

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611 Someone from SA thinks vodafone is at 17 Dec 2010 08:23:01 PM

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544 Someone from SA thinks vodafone is Epic at 17 Dec 2010 07:21:35 PM
Long time listener, first time caller and thank God! To say the service has been atrocious would be to imply that there was any to begin with. Numerous complaints with no action has at times had me losing the will to live and a call to service has me routed through more countries than the United Nations with enough time wasted that I could have flown there and "walked in" my complaint. Will NOT be renewing contracts (yes sadly...plural)

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535 Someone from SA thinks vodafone is really 3's fault at 17 Dec 2010 07:07:20 PM
I was using the 3 network for my wireless internet access till a few months ago. As with Vodafail, hopeless throughput and connectivity. Seems the 3 virus has now affected the Vodafail network due to their recent purchase. Do what I did, spend your money elsewhere. Vote with your feet.

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267 Someone from SA thinks vodafone is Fail with a Capital F at 17 Dec 2010 02:22:14 PM
My co-worker went to the Vodafone store in Rundle Mall, Adelaide and was told that there is "nothing wrong with our network". WTF?????

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224 Someone from SA thinks vodafone is Woeful for months! at 17 Dec 2010 02:06:33 PM
After experiencing the same probs as I now know are common (i.e dropped calls, no network service, delayed voicemails), I eventually went to a Vodafone store to complain and was told it was a "known" problem associated with a tech upgrade and that it should be rectified within a week. Months later, the service is just as unreliable/unsatisfactory! Why weren't we told in the first place! I emailed them yesterday to cancel my contract - will see how long it takes to get a response!

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6 Someone from SA thinks vodafone is creating poor relationships with customers at 14 Dec 2010 07:49:03 AM
I can handle long waits on customer service lines if they actually fix the problems but its easier not to call... I can never understand the call centre staff due to their strong accents and they rarely fix the problem first go. They need some good performance management to get their call wait times and complaints down.

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