26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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8517 Someone from SA thinks vodafone is extremely at 29 Dec 2010 02:50:42 PM
Have 5 services with vodafone and my phone (which i require for work) drops in and out constantly and when I went into a store to possibly get another one they suggested i buy a "crappy one" until my plan runs out early next year.I have also spent hours being kept on hold when I have rung 'customer service' which is a total joke plus have trouble viewing my bill.

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8515 Someone from SA thinks vodafone is Voda Three Telstra comparison at 29 Dec 2010 02:48:59 PM
I thought my Three mobile internet on hand held computer was getting slower, IT WAS!! I bought prepaid Telstra 3G simcard and installed in UMPC and it works super fast. since Three have been hijacked by VODA the service quality has deteriated. I thought THREE were OK and they were, but it seems Voda are ruining a good service provider. three always had good call centre help, not a long wait and problems solved quickly. Seems Telstra and Optus will end up with a duopoly and we'll be paying dearly in the future for access. best advice, don't take up plans, use prepaid uncontracted phones free of provider software etc.I wonder if Telsta now own all of Three mobiles towers?? possible reason for deteriation of network.
29 Dec 2010 02:56:44 PM: spot on

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8498 Someone from SA thinks vodafone is service deteriation at 29 Dec 2010 02:32:57 PM
I'm a THREE user and have been for a few years, using mobile internet on UMPC and 2 x Sami non contracted phones. Service and reception on both mob internet and on 2 x phones were ok until recently. the data speed testing has dropped down and have phone connection and drop out problems. this seems to happened since VODA took control of THREE !!? luckily I'm not on contract and Phones are unlocked. If this is'nt resolved soon I think I may head back to the BIG TELSTRA after 3 years away!! I have excellent reception on 3G at home 5 bars all the time so no excuses THREE / VODA.

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8485 Someone from SA thinks vodafone is not happy at 29 Dec 2010 02:19:11 PM
I terminated my contract 4 months early due to phone dropping out when interstate. I have just recieved my last bill, so asked them once this is paid does that mean my phone will unlock from Vodaphone. My answer was no not unless i pay $25.00 to unlock it. A bit unfair.
31 Dec 2010 08:25:07 PM: I believe you can go to the vodafone website and there is an unlock area where you put in the details of your phone and they tell you for free how to unlock it. Might be worth checking out.

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8479 Someone from SA thinks vodafone is Billing fail at 29 Dec 2010 02:10:24 PM
I recently signed up with vodafone through an NRMA deal for a 12 month contract. The deal is as follows:
- HTC Desire HD
- $69 cap + $15 handset repayment
- 10% off for lifetime of contract (handset repayment not included)
- first 3 months free
- overall $745 for life of contract
- confirmed this was the full deal before signing, when activating the sim over the phone and in the store.
I recently got my first bill, I have not gone over the cap, I have not had any extra charges on my account and yet the first bill - $155.10
I called vodafone about this - waited 2.5 hrs to get through to a customer rep.
She looked at my bill and said that there weren't any particular reasons for the charge. She said she would credit one month back to me but that I would have to pay the rest of the bill as it is policy for them to charge a month's bill ahead of time which is then refunded at the end of the contract. I have never heard of this nor is it anywhere in the contract. When I pointed this out, the CSR said that I could take it or leave it. I then asked what I should do when/if the next bill charges me again - her solution was to call back. I pointed out how long it took to get through to her, she said it's not her problem.

Vodafone - you fail. Your coverage where I am is absolute crap, I can barely use the internet on my device, I get dropped calls repeatedly and 0 bars constantly. You overcharged me on my bill without a reason other than to see if you could simply get away with it. How is this type of treatment legal in the slightest?

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8456 Someone from SA thinks vodafone is hang ups! at 29 Dec 2010 01:55:53 PM
i want to cancel my plan and change from vodafone. i waited to hold for 47mins (to be exact) finally talked to someone and i said i want to cancel my contract they said ''not a problem'' then silence for around 5 seconds then hanged up. cheers.
2 Jan 2011 03:15:45 PM: You have to be persistent and continue calling, demand that you want out of your contract and don't give in. Be strong!

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8455 Someone from SA thinks vodafone is I'm Upset at 29 Dec 2010 01:55:43 PM
I have been a Vodafone Cust for over 10yrs. The last 12 months have been shocking! Average of 6 call drop outs per day (within 12km radius of Adelaide City). 3G hardly works! Very slow & unreliable! I am super frustrated. Telstra here I come!!!

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8414 Someone from SA thinks vodafone is SouthAust3G coverage map at 29 Dec 2010 01:06:50 PM
Since launching 3g umts 900 coverage map is not a true representation of coverage take inglewood in the hills, blue area shows should have coverage but no coverage on nokia 6121 or 3120 whatsoever coverage map definently does not show handheld Vs carkit or external antenna reception.
Also since voda decided to merg all metro towers to share with three seems problems with both voice and data, sure merge the network but make sure the network can handle the capacity strain.

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8402 Someone from SA thinks vodafone is at 29 Dec 2010 12:57:01 PM
Told I would get coverage in my town, got USM dongle. Does not work!!! Made 3 visits to the vodafone shop since I got it, which is an hour from where i live. Rang the help line numerous time and after being on hold for 20 to 30 minutes plus issue still not resolved. Yet still charging me for a service that they said would work but does not.

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8401 Someone from SA thinks vodafone is SA5096 para hills at 29 Dec 2010 12:56:53 PM
Very poor signal for both internet and broadband 3g in particular nelson road and kesters road. internet will allow me to log on for 10 mins then will drop out leaving me to shut it down and log on again only get reception 3 bars out of 10.

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8344 Someone from SA thinks vodafone is failed left me stranded at 29 Dec 2010 12:13:57 PM
I was working on a private rd north of colangdo work ute had broken it was a 40 degree day lucky a truck dring to a farm had a telstra phone so i could get road side assistance vodaphones coverage is shocking lucky we didnt die from heat exhaustion

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8310 Someone from SA thinks vodafone is at 29 Dec 2010 11:43:27 AM
Lara LAra BLOODY LARA we dont want to hear you on a MESSAGE machine we WANT to HEAR YOU IN REAL LIFE PLEASE PLEASE PLEASE WE ARE NOT UNDERSTANDING YOUR CUSTOMER SERVICE TEAM FROM BOMBAY MUBAI OR WHERE EVER THE HELL THEY ALL ARE HELLO LANGUAGE BARRIER ALERT WHOS WITH ME?
29 Dec 2010 08:05:02 PM: apparently no one you racist bogan
5 Jan 2011 09:20:48 PM: well sometimes its from india and sometimes its local, both personally i found Indian service way better. they also give me call credit if thereare any complaints
5 Jan 2011 11:08:37 PM: I completely agree with the comment above, being annoyed that "Customer Service" is being handled by people who are not fluent in your language is NOT customer service. while the person above is emotive and angry he does'nt use racism. Racism would be saying "I this the Indian customer service team are a bunch of idiots". I bugs me how so many topics have become socially tabo under the "racism" flag.
6 Jan 2011 11:32:41 AM: getting ripped off with lousy service isnt anything to do with racism, having people ill equipped to perform a job with language issues is the most frustrating experience ever..Lets face it as Aussies we tend to call a spade a spade if we are unhappy we tend to voice it in the most basic and verbal manner. If that is racism you may want to look at your own interpretation of the politically correct handbook which coming from my experience is hell bent on pandering to those that believe it is possible to pick up a turd by the clean end.
6 Jan 2011 02:58:00 PM: hahaha RACIST BOGAN
6 Jan 2011 04:05:38 PM: @6 Jan 2011 01:32:41 PM:I feel genuinely nauseated after reading you verbose reply- you "Aussie"- hardly "the most basic and verbal manner". In fact, it resembled basic slick PR Politician spin, with an ante-diluvian attitude and hidden agenda- so, wild guess, you're "underemployed" after we Aussies flushed away the Little Turd on November 24 2007?
Or overworked spamming for Voodoofone? You tell me, you "Aussie". BTW, most of us write it as WE say it- "Ozzie"
ref: "Ozzie ozzie ozzie oy oy oy" (May be somewhere in VF's cricket promo footage)
26 Apr 2011 08:16:43 PM: Aussie is correct I believe we are on a Website not a Cricket match. I also have an issue with understanding who I talk to when trying to make a complaint to Vodaphone. How can someone try to help you if they cannot understand you and you can't understand them !!!!!! This is not racism it is just FACT....

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8284 Someone from SA thinks vodafone is at 29 Dec 2010 11:20:01 AM
formerly a 3 customer was not getting the full potentisl of the internet so 3 migrated me to vodafone this was 3 weeks ago and 16 calls to them later i still have no internet the customer support team put me on hold 8 times in one phonecall in another they transfered me to 4 other people shadupi, punshab,etc. i was on the phone for two and and half hours trying to explain but had great difficulty in understanding what they were saying i explained that i couldnt quite understand and the phone was disconnected on me .i then called back and the answer machine asked me 4 times for my mobile number which i didnt know as id been migrated by 3 and apparently they were doing it for me and all i had to do was wait well its been 4 weeks i still have no internet which i use for WORK but still have a very slow connection from 3 that is a slow as a snail and is broadband for such a massive company they need to get their act together fast we have a massive communication breakdown with the language and this will be vodafones demise

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8283 Someone from SA thinks vodafone is very bad at 29 Dec 2010 11:18:38 AM
i virtually have no reception in Victor Harbor, my calls drop out, my text messages fail to send and i receive messages in group 1 or 2 hours after they have been sent. i have to drive into the main street to be able to make a call and i only live 2km from there.
have though of changing over to another provider but am under contract so makes it difficult and expensive

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8261 Someone from SA thinks vodafone is Fail of truly epic proportions at 29 Dec 2010 10:50:06 AM
There has been countless times that i have been without coverage for up to a week at a time. Being in regional South Australia i was told after inquiring a few times to Vodafone Customer Service the reason why there is no coverage. I was told that Vodafone was upgrading to 3G in our area and it has never eventuated. Now with my contract Vodafone seems quite content in taking my money every month and i have never had a customer service representative( in the last 2-3 years) call and ask if i was happy with the service. Now after almost 10 years of being with Vodafone i am very disappointed and disheartened that i will be cancelling my contract with them when it expires.

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8258 Someone from SA thinks vodafone is Roaming FAIL at 29 Dec 2010 10:48:25 AM
I went OS recently and turned on global roaming 2 weeks before I left to make sure I would be able to use it when I got there. I turned off incoming calls & voicemail - since this can be expensive.
When I arrived in Malaysia, turned my iPhone on and no signal. Everyone else had signals. I tried for more than an hour of turning it on and off - then I finally convinced the hotel to let me use the internet for free, I logged on and all the roaming settings were off. ?? Um WHAT? 2 weeks ago I changed it, then I had to tick all the boxes on the website to get it going and I still had 2 international calls and voicemail arrive while I was away. NOT HAPPY!!

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8224 Someone from SA thinks vodafone is 100% fail at 29 Dec 2010 10:08:24 AM
i send texts and they never get recived and service allways drops out. sometimes lose conection to vodafone completely and have to remove my battery and sim card and then replace the 3 or 4 time to get it working again!

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8171 Someone from SA thinks vodafone is Work Fail at 29 Dec 2010 09:15:12 AM
I sub-contract to a courier company that uses Vodafone for their mobile/handheld data terminals and have no coverage in my own home at the moment so I can't even start work as the network appears to be down, in areas where even optus provide coverage (not much better in my opinion) vodafone doesn't even scratch the border, I stupidly signed on to vodafone for my ex's phone and she has a phone that plays up constantly, she could have bought it outright for less on prepaid, and then doesn't get coverage in metro adelaide WTF are they doing???

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8170 Someone from SA thinks vodafone is Hopeless at 29 Dec 2010 09:15:05 AM
I run a business and have at times received SMS messages a week late! How pathetic. I have little or no signal in my own home and when I do manage to get 2 bars the call will just drop out. Vodafone customer service - 3 words that should not be in the same sentence!!

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8149 Someone from SA thinks vodafone is They fail BIG TIME in my book at 29 Dec 2010 09:01:36 AM
At times I cannot get reception on my mobile phone within the CBD. My Mobile Broadband plug in signal is usually poor to very poor. I received an sms that was sent in the afternoon on Christmas eve at 4am Christmas Day. Not good when my Mum's on her last legs in hospital. Tried to ring my son, who was five minutes away and had no service.

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8143 Someone from SA thinks vodafone is Mobile Broadband at 29 Dec 2010 08:57:51 AM
I really regret that i purchased a vodafone mobile broadband connection. It is impossible to connect or use.

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8137 Someone from SA thinks vodafone is Frustration in the exreme at 29 Dec 2010 08:55:14 AM
Nearly finished my 2 year contract for mobile broadband that barely works. Dropouts galore if it can connect at all. No help only red tape and vodafone assuring me that i have 'full service' at my location. I have had to connect with telstra bigpond while still paying each month for a vodafone service that i can't use.
29 Dec 2010 09:09:50 AM: did you ever try calling the TIO if you got no help from vodafone, they have the power to investigate and get you out of your contract and reimbursed for legit problems

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8130 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:50:38 AM
Vodafone CEO in Adelaide paper says the lack of coverage was 'limited to the CBD'....That is BULL S**T. Read the comments on this site from SA....all from the CBD?? I lve 9km from the CBD, and have mobile internet coverage worse than a slow 56k dialup connection. I hate Vodafone- full stop.

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8125 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:48:02 AM
Vodafone CEO in Adelaide paper says the lack of coverage was 'limited to the CBD'....That is BULL S**T. Read the comments on this site from SA....all from the CBD?? I lve 9km from the CBD, and have mobile internet coverage worse than a slow 56k dialup connection. I hate Vodafone- full stop.

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8112 Someone from SA thinks vodafone is at 29 Dec 2010 08:41:39 AM
my last phone i had was vodafone and would charge me for calls i didnt phone so i switched to optus and have had no problems at all.

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8107 Someone from SA thinks vodafone is at 29 Dec 2010 08:38:27 AM
The phone reception keeps dropping out and I have to turn my phone on/off a couple times to get signals. have not recieve any invoice through my email, when trying to contact customer service , have to wait for almost half an hour but the problem is still not sorted ( eventhough they said the have ). Called up a couple times to unlock my phone since 4 months ago but still have not been done... Very bad company

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8105 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:37:39 AM
Numerous complants to the TIO have resulted in nothing- I've never seen a bigger toothless tiger.
6 Jan 2011 04:18:12 PM: Absolutely! I hope you haven't thrown away your records and evidence- easy to do- takes up so much space and it feels cleansing to rid yourself, at least, of the physical evidence of time you will never get back.
I find you claim incomprehensible- The Police Complaints Authority? The latest level of beaurocracy layered on and passed off as a faux ICAC? Though, if you've been wasting your time with the TIO and Vodafone- easy to miss

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8098 Someone from SA thinks vodafone is Roaming 3 to voda at 29 Dec 2010 08:34:03 AM
Live out at Gawler where 3 coverage is poor.

Used to be able to roam onto vodaphone network, but no longer can. Just get "no signal"

Thankfully 3 and Telstra roaming still active as a bavkup

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8097 Someone from SA thinks vodafone is Mobile broadband coverage at 29 Dec 2010 08:33:41 AM
Man- have I been waiting a long tiem for a site like this!!
Vodafone are an embarrassment to telco's worldwide. Where shall i start with my "issues"......
Complaint 1: I was transferred to Vodafone for my mobile broadband coverage, after they bought out the '3' network. I was sent a Vodafone modem, and asked to return the 3 modem, which I did. Every month for 6 months now, I have been getting charged $99 on my bill for not returning the 3 modem, that Vodafone have admmitted they have recieved and 'lost'. Even supplying the Aust Post reciept number and date of sending was worthless. They have sent me an extra THREE (count em) pre-paid envelopes to return the modem I have already returned, and I tell them this every month without success. Every month I complain, every month they apologise, and promise to fix it. Now I am getting nasty 'overdue- pay now' emails for the modem I have already returned. i have cancelled my direct deposit for VF bills, as I actually missed a house payment, when VF took the $99 from my account, for the fourth month running. This is serious s**t, and has the potential for me to lose my house, or- at the very least- affect my perfect credit rating.
Complaint 2: No mobile broadband coverage in my house!! I have complained numerous times, only to be told 1) I am in a bad coverage area, and there's nothing they can do, 2) It's a 'software issues', and will soon be fixed (HA!), or 3) I must have installed illegal software on my computer, which is corrupting it. Excuse me??. My coverage rangers from 'poor' to 'very poor'. I no longer use the internet at home, as it is worse than a slow dialup connection. i am paying for a service that is unuseable.
Complaint no 3: When Vodafone took over 3 mobile, they assured me my contract with 3 will be honored, and will expire in Feb 2011 (as my 3 one was going to). During my last session with Vodafone Customer Service (an oxymoron if I've ever heard one), I was politely informed that what I was told the first time wasnt true, and my contract had been extended by two years, from the date of VF taking over 3. This happened without my permission or knowledge. I told the Indian call centre (who are nice people...but totally f***ing useless at resolving complaints) that it would be a cold day in hell before I stayed with VF after Feb 2011.
I urge everyone to log onto Piper Alderman's site, and show these big telco's that they cant get away with this sort of behaviour.

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8042 Someone from SA thinks vodafone is HORRIBLE!!! at 29 Dec 2010 07:50:40 AM
also to add to my pain (posted 29 Dec 2010 09:47:50 AM)
I forgot to mention the issues I have some days where I cannot use my phone to call people!!! IT JUST DOESNT RING, DROPS OUT AND I CANNOT USE MY PHONE FOR ITS INTENDED PURPOSE, TO MAKE CALLS!!!! urgh. *shakes fist at vodafone*

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8038 Someone from SA thinks vodafone is epic fail. at 29 Dec 2010 07:47:50 AM
Well, i was with Three Mobile (yes I know theyre affiliated)i was living in the Salisbury area (5018) and I had coverage issues. They suggested I change to Vodafone for better coverage & it showed me on a online map that I would have full coverage in that area so i signed up to a 24 month plan. I found that the coverage was NO better (if not worse) and whenever I try to contact their customer centre for ANY enquiries im on hold for at least 40 minutes!!!!! they tell me this is because of the high demand for the iPhone... pfft what a load. The technicians & service agents I speak to are soo novice and the people in the actual stores are no better. I wish I had stayed with three, theyre cheaper, easier to get in contact with & much more customer focused. I was with them for 4 years before I changed & iv regretted it ever since :(

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8018 Someone from SA thinks vodafone is 3 Mobile Broadband is slow at 29 Dec 2010 07:16:45 AM
I have to walk around my house to find a good spot for my 3 Wireless Broadband to work...my backyard is the only good spot and it's still slow. Customer Service are just a bunch of idiots who Google how to rectify the problem, get you to run www.speedtest and think this is going to fix it. I can't wait for our contract to end and get away from 3/Vodaphone all together.

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8013 Someone from SA thinks vodafone is wireless internet at 29 Dec 2010 07:13:00 AM
Signal is always between POOR and VERY POOR. The internet speed is so slow, slower than dial-up. It is not in consistance with the description in the contract.

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7994 Someone from SA thinks vodafone is Worst Customer service ever at 29 Dec 2010 06:52:03 AM
Vodaphone sent me a Dongle for wireless internet. I've already got internet through 3 mobile. They've sent me 4 bills averaging between $20 and $130 and I've never even opened the box and activated it. I've since sent the package back and to my suprise...another bill. How many times do i have to tell Customer Service that I have never had an internet account with them and never will. I never with any other company been put on hold for over 45 minutes 5 times in a row. Vodaphone s*ck and i'd never use them, I've also told my friends of my experience and they will never use them now either.

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7977 Someone from SA thinks vodafone is Very Poor at 29 Dec 2010 06:21:45 AM
For the past 12 months I have lived in a suburban caravan park, so have no landline, but needed internet access. I went for Vodafone prepaid mobile for both phone and internet. Should have gone to Telstra. I rarely have more than three bars of signal strength at my home, usually it is one or two bars, but 50 meters down the road I get 4 or 5 bars of signal strength. The Vodafone prepaid mobile broadband internet connection is slower than a landline connection most of the time and actually seems to work better on two bars signal strength than on the rare occasions there is three or four bars! Calls drop out, text messages arrive anything from hours to days after they were sent, customer service is very bad. I absolutely hate the automated customer service system and the voice and speel of the message service (and so do all my friends who have to listen to it if I miss their call!). "If you want ... press ... ... ... ... " which doesn't seem to ask the right questions - I nearly always have to wait a prolonged period to get through that garbage and talk to a human being to get my problems sorted out. There is virtually no warning when the balance is expiring or running out during a call - just a very faint beep which is often inaudible if anyone is talking then cut off within seconds. The internet connection uses a USB dongle which suffers from the same problems as the phone connection. The only reason I have persisted with this Vodafone system is that for internet it cost me to buy the Vodafone dongle, took many days to get it set up and 'working' and I didn't want to go through all that again to set up a different one. Now that I am moving back to a regular house to live in I will be dumping Vodafone.

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7970 Someone from SA thinks vodafone is at 29 Dec 2010 06:11:31 AM
Pretty much the same as everyone else...have been living in this area for 16 months. At first when I moved here, I could text and occasionally receive or make phone calls (depending where i was in the house).
Eventually as the months passed the signal got worse and now I have problems not only calling and receiving calls, but even texting and receiving texts.
I phoned vodafone regarding the problem however nothing could be done. A sales consultant from Vodafone phoned me to update my plan but got impatient when the signal kept dropping out!!!. In April of this year, fed up and disgruntled, I stopped paying my account, only to receive a creditors letter in October (so I've resumed my account payments again!)Again another Vodafone representative phoned me regarding this and had to call me back on my landline because of the poor signal!!!!!
This past 16 mths has been nothing short of absolute frustration. I have had a partner who has lived overseas and interstate and trying to stay in touch with her via my mobile has been, well, difficult to say the least. I had much better success in NZ with my mobile then I did with my own network provider!
I am very grateful for this site and wish the class action all the success in the world. I will be joining it!!!

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7951 Someone from SA thinks vodafone is Extremely at 29 Dec 2010 05:30:05 AM
My address is in Crittenden Road, Andrews Farm, SA 5114, We are supposed to have standard coverage for all services it shows green on the coverage map. I continually have nil signal and so does my partner. We have both had to remove batteries several time on Blackberry 9700 and it seems to resolve the issues for a short time. We chose to obtain a Vodafone broadband USB device as a back up if our land line ADSL is down and the signal with that device is substandard. Interesting that we were with 3 and never experienced an issues with mobile broadband signal and or mobile signal.

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7944 Someone from SA thinks vodafone is Accounting Fail at 29 Dec 2010 05:16:45 AM
My problem is with monthly charges for some unsolicited Trivia Game from March to November 10 which I did not activate. I have been charged $10 per week every week for "trivia quiz". I have never taken up the quiz. I always check monthly account but over period I was unable to access account online. Discovered charges in November. Requests to Vodafone for info on how they could pass on these charges met with shock and incredulity from somone overseas who insisted I must have activated the quiz. I was given Vodafone complaint contact address. Email sent detailing complaint. No response. I repeatedly followed up using Vodafone "instructions". After 3 days Vodafone emailled me to say as I had not responded to their email the complaint had been "satisfactorily resolved"! Mark

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7931 Someone from SA thinks vodafone is held my bill at 29 Dec 2010 04:06:46 AM
i had two vodafone contracts. vodafone held my (tax invoice bill)for 6 months sent my bill to the rong address many times then sent me a 72 hour demand lettter out of the blue and charged me interest

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7929 Someone from SA thinks vodafone is extreamly fail at 29 Dec 2010 03:53:44 AM
My husbands and my phone keeps dropping out numerous time nearly every call. We ring Vodafail to be on hold for an hour(no exageration)to talk to someone i can't understand. I lost my phone and tried to block the IMEI on it. 3 Times i had to call back because my insurance company said it wasn't blocked. Because i was on hold so long i decided to go to a vodafail shop. They couldn't do anything but say "ring them"....I asked them to as the time on hold was redicoulas they were on hold just as long. I have had it my partner is on $100 contract for what he could get now for $50 and they won't change it. I think everyone with Vodafail needs some sort of good will or compensation for the frustration and suffering.

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7890 Someone from SA thinks vodafone is not happy jan at 28 Dec 2010 11:51:28 PM
when we signed up for business phones 7 of them we were first given the wrong plan to what we signed up for and cost us a fortune

but the most annoying thing was we were told that we would get 90% coverage around australia ( we asked this because we knew that we were going to travel)

NO DID NOT HAPPEN 4 klms out of a major regional town no coverage

we were charged for two months for the phones and didnt ever have a couple of the phones

we have been battling with vodafone since we got the phones over issues on plans coverage

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7882 Someone from SA thinks vodafone is totally fail at 28 Dec 2010 11:29:49 PM
I just signed up with vodafone ( Talk Cap King ) on a 24 month contract which included a nokia C3 phone and a week after getting the phone it is not working and after visiting my local vodafone shop was told they couldn't help me.
29 Dec 2010 05:58:08 PM: I had a similar issue with my Nokia N8. It was 3 weeks old, so they just replaced it with a new one. Its they're policy if a phone has issues within 28 days.
6 Jan 2011 04:33:30 PM: @29 Dec 2010 07:58:08 PM Not quite!
"The Australian Competition and Consumer Commission has accepted court enforceable undertakings from Vodafone Hutchison Australia as a result of an investigation into alleged misrepresentations about consumers' rights to a remedy for faulty mobile phones."
http://www.accc.gov.au/content/index.phtml/itemId/909293/fromItemId/621784
There's more at the ACCC website.
So, "policy"- thinking it's Vodafone being good guys, is different from a court enforced undertaking with the threat of large fines if breached.I hope those fines are imposed for EVERY breach.
And 7882- I hope you read this.

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7859 Someone from SA thinks vodafone is CRAP!! at 28 Dec 2010 10:44:46 PM
I've been trying for the last 2 hours to get coverage in my own house to send an sms, and still cant get it, just 30 minutes out of Adelaide. This is worse than poor service. Last time i needed to contact Vodafone i was put on hold for 45 minutes, transferred to someone else and put on hold for another hour and a half and then put through to a department that wasn't even open. PULL YOUR HEAD IN, VODAFONE!!

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7855 Someone from SA thinks vodafone is they fail at 28 Dec 2010 10:37:12 PM
after signing up a secondary service with vodafone i went away for work only to come back to an inactive sim on my primary service. i had to wait on the phone for hours only to be told to go into a store. Also when signing up the second service over the phone i was promised free 1GB of data and a $100 credit. Once my first bill arrived no credit and they were charging me for the data. The service also drops out, unable to access facebook and internet at times. they are quick to sign you up but dont follow through with service. i been a customer for a few years, WTF vodafone

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7816 Someone from SA thinks vodafone is at 28 Dec 2010 09:41:29 PM
i live in the riverland. very slow or no internet at all, using the wireless dongle. some days works fine, others no downloads, and it always drops out of service. have a workmate who has a mobile phone with vodafone, almost always no service.

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7812 Someone from SA thinks vodafone is not improving. at 28 Dec 2010 09:36:54 PM
I walked into a Vodafone shop here in Adelaide today and had a play with the stores HTC Desire HD.

It took 1 minute 15 seconds to load and display the 'www.vodafone.com.au' website.

Similarly, trying to load 'www.vodafone.com' still hadnt displayed after 2 minutes.

Surely after 3 months of this nonsense, you would hope to be seeing some kind of improvement to the appalling situation?


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7793 Someone from SA thinks vodafone is Incredible Fail at 28 Dec 2010 09:23:44 PM
I've been with Vodafone for the past three years. I signed up with one of their internet dongles and didn't have too many issues to begin with.

Since I've moved I've been unable to get service. The hold function when you call them is insane and the step by step "is it plugged in, is the software correctly installed" did not help. I want to toss in my plan because it is $40.00 per month that is going no where and not getting me anything.

VODAFAIL!

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7782 Someone from SA thinks vodafone is at 28 Dec 2010 09:17:17 PM
I've been with Vodaphone 2 years too long. After calling up regarding my signal stoping out, Internet working 10% of the day and text messages failing I called the call centre. After 45 minutes got palmed off 3 times. 62 minutes later I p throughout p someone and demands to speak to a TL. Waited another 12 minutes to be told the team leader was on another call and would call me back. Asked for the employees I no an was told her first name only. Asked to be called after 5pm. This was over a week ago and still no phone call. I am so sick of Vodaphone!
28 Dec 2010 09:29:04 PM: Hehe, that reminds me of one of my experiences with Voda call centre, I asked the rep to call me after 5pm Sydney time, she asked me 'so what time is that in India?' maybe thats why you haven't received the call back?! Moving call centre to India was the start of the end for Voda.

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7777 Someone from SA thinks vodafone is at 28 Dec 2010 09:14:00 PM
we use the usb modem from vodafone and after using it for 3 years now with constant problems like being kicked off the net not being able to connect to a server and drop offs and no download or upload speeds, and when you ring vodafone you get put through to an indian call centre to people who have very strong accents and they wont admit it is vodafone at fault always wanting you to do the same checks with them over the phone on your computer and then when nothing is resolved they promise to get someone to call you back whic off coarse they dont its no wonder so many people are getting frustrated with the lack of good a good internet server we only chose them as we were told they were the best ones for our area what a joke so dont use them for internet

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7772 Someone from SA thinks vodafone is very at 28 Dec 2010 09:10:07 PM
i often send texts out for meetings etc because calls would interrupt work etc, at least once every 2 weeks, i get no replies till the following day when i recieve 8 or more texts wondering whats happened with my meetings. Internet keeps dropping out, after such great service over the years they have let it go to crap! I have no choice but to go elsewhere with my service, so i dont loose more meetings!

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7768 Someone from SA thinks vodafone is very at 28 Dec 2010 09:07:40 PM
i often send texts out for meetings etc because calls would interrupt work etc, at least once every 2 weeks, i get no replies till the following day when i recieve 8 or more texts wondering whats happened with my meetings. Internet keeps dropping out, after such great service over the years they have let it go to crap! I have no choice but to go elsewhere with my service, so i dont loose more meetings!

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7751 Someone from SA thinks vodafone is annoying fail at 28 Dec 2010 08:54:59 PM
I'm with 3 and they recently merged with vodafone. They used to use the Telstra towers and I never have troubles....since they merged with Vodafone, I've had so many troubles with calls not connecting and messages taking forever to send and the internet has been taking forever to connect. Should I call 3/Vodafone to see if they can do anything or is it a lost cause and i should just give up?
29 Dec 2010 05:43:03 AM: I have had the same problems. I thought it was because I moved to Mawson Lakes where I have been told Telstra has the area sewn up with the Govt/Defence buildings. Was driving through the city yesterday to the airport and my phone dropped out 3 times. Now that you mention it, it has been since 3 merged with vodafone!!
I'm going to lodge a complaint with the Ombidsman
29 Dec 2010 05:48:54 AM: I have had the same problems. I thought it was because I moved to Mawson Lakes where I have been told Telstra has the area sewn up with the Govt/Defence buildings. Was driving through the city yesterday to the airport and my phone dropped out 3 times. Now that you mention it, it has been since 3 merged with vodafone!!
I'm going to lodge a complaint with the Ombidsman
29 Dec 2010 08:18:04 AM: Yes I have had issues with my 3 phone and internet since the merger too
29 Dec 2010 08:56:52 AM: Yes I have had major problems with three since the merger also and I have been a three customer for 6 years with no problems until now, dropouts no signal no roaming nothing, have heard all the excusses from three even got a new sim card but still no coverage and also when they merged shouldn't they have notified all excisting customers, yes but they did not.
29 Dec 2010 04:48:49 PM: Some i am on 3 and i hate it as most of the stores are closing thanks to bloody vodafone i hate them...
19 Feb 2011 10:46:22 AM: yes i have been with 3 since forever and i recommended them to all my friends but ever since the merger i have swapped my sim card twice but still drop out heaps and my partner and friend both on 3 put our phones all i phone next to each other and all had difrent service from 1 bar to searching they have become a joke i am going to telstra and telling everyone to stay away from 3

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7747 Someone from SA thinks vodafone is Very at 28 Dec 2010 08:52:36 PM
I was with Vodafail after they charged me full rates after 18 months being undercharges without telling me on my international calls to the USA. I complained to the Telecommunications Ombudsmans after vodafail wouldn't do a thing about it. The ombudsman was useless and all i got was a $50 credit on my pre-paid. They failed to engaged my international roaming whilst on holidays and then had the gall to charge me $25 for leaving a non-contract pre-paid phone

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7741 Someone from SA thinks vodafone is extremely at 28 Dec 2010 08:47:57 PM
I switched to Vodafone from telstra network about 2 yrs ago, with an understanding from vodafone customer service person that there will be no difference in overall reception in the network and call quality will be the same.
however, soon after I started using it, I was very frustrated with the poor network reception, call drop outs. As I am a medical practitioner on frequent emergency duties, it really made me very anxious over last two years and most of the time I have to make several calls myself to Emergency department in the middle of night to make sure they are not making unsuccessful attempt to reach me (because of highly unreliable Vodafone network). I had no such trouble with my previous service provider.

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7738 Someone from SA thinks vodafone is extremely at 28 Dec 2010 08:46:42 PM
I switched to Vodafone from telstra network about 2 yrs ago, with an understanding from vodafone customer service person that there will be no difference in overall reception in the network and call quality will be the same.
however, soon after I started using it, I was very frustrated with the poor network reception, call drop outs. As I am a medical practitioner on frequent emergency duties, it really made me very anxious over last two years and most of the time I have to make several calls myself to Emergency department in the middle of night to make sure they are not making unsuccessful attempt to reach me (because of highly unreliable Vodafone network). I had no such trouble with my previous service provider.

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7716 Someone from SA thinks vodafone is Extremely at 28 Dec 2010 08:32:38 PM
I went to a mobile phone outlet in order to get a mobile plan about 3 years ago. I made it extremely clear to the salesperson that I needed it to cover the area in which I lived. She said to me that Vodafone would and if it did not, I could cancel the contract. Of course it did not work and when I contacted her, she said I could get an antenna from a 3rd party to help me. When I called the Vodafone customer centre, they laughed at me and said it was not their responsibility. I was stuck with the plan and whenever I missed a payment, Vodafone let me know about it. When I sent them an email, they told me I had to call them to discuss. I gave up. Our current provider, although not perfect, always helps and will consider a bill reduction in certain events. Vodafone is obviously as good as the current Australian cricket team it sponsors.

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7682 Someone from SA thinks vodafone is at 28 Dec 2010 08:14:08 PM
i am from SA and had my iPhone4 for 2 months and for the 1st month i had no problems but lately it has started showing no service, i was told and shown that if i bought the iPhone on vodafone i would have alot better coverage for my area than i would of had if i had 3...

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7635 Someone from SA thinks vodafone is at 28 Dec 2010 07:52:01 PM
just got the iphone and the phone is now saying no service never have i had this problem with any other phone servouse provider before. i have also noitce that this has happened to someone else in SA also.

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7627 Someone from SA thinks vodafone is Very at 28 Dec 2010 07:45:23 PM
Have minimal to no reception around my local area. Because of this text messages are delayed by up to hours. Calls drop out or cannot be made. Employees have limited knowledge of devices and services. Changing carriers is a possibility for me in the near future.

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7618 Someone from SA thinks vodafone is A Very Big Fail at 28 Dec 2010 07:42:30 PM
I have been with vodafone for 2 lots of 24mth plans(which were great) and I have just started my 3rd round stupid me! Cause my pain started about 3mths ago it's just I couldnt afford to pay out my plan. Constant dropping out of network coverage and receiving text messages in bulk or days later than when they had been sent even. Many phone calls to vodafone for up to 1hour and 50mins being on HOLD later and still no reason from them to my complaint. For them to offer me to upgrade my handset hence another 24mth plan cause I thought this would solve the problem SILLY ME!! It all seems very strange how all this has happened since 3 and Vodafone have become 1!!! Maybe trying to keep too many people happy do you think?? NOT HAPPY JAN.....

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7557 Someone from SA thinks vodafone is Fail at 28 Dec 2010 07:06:25 PM
I have 2 phones joined to my account name and my pain commenced about 3mths ago!! Both phones were being used in 2 different areas of Adelaide with the same cpmplaint of no reception for hours at a time and text messages being received in bulk hours after they had been sent Vodafone were tellimg me it was the handsets which I could not really believe since they were not the same model phone but who was I to believe!? Hours on the phone on different days of the week for about 3 weeks we reset phone settings and many headaches later still for them not to have the connection I was paying for since both these phones are for my teenage sons they are actually my life line to them both. Finally they admitted it may be time for an upgrade so we did this about 4 weeks ago which was fine until about 2weeks ago and the pain has started again intermitten network again!! Then I saw this on the news last night and today tonight this evening so i thought I would join in and pass on my disappointment of paying for a service which Iam not receiving at the moment. Hope we can get this sorted out since I have also gone from $49 & $29 plans to 2 $69 plans hoping all would be good for the next 24months. Sue Elliott Greenwith S.A.

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7535 Someone from SA thinks vodafone is constant disconnection & poor signal at 28 Dec 2010 06:55:34 PM
i keep gettin disconnected even tho sometimes i av exceptional signal without warnin, i also cant understand y my signal can be nearly full hsd 1 min , 2 drop 2 2bars on 3g or gps , 1 wud think that if u av full hsd that wud b it not 2 loose signal, in this day & age & with technoligy as it is this shud never happen , in my opinion this service is ranked as 3rd world service used in a 3rd world or country or worse absolutely crap, about time this company was made 2 fix its prob & give the customer the full potential of wat its capable off

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7516 Someone from SA thinks vodafone is internet and phone call drop outs at 28 Dec 2010 06:49:50 PM
hello,
i am from sa in the noarlungs area and i have a pre paid service. i have been with vodafone for around 6 years and have really good service untill they decided to buy out the three network and then the problem started. i have been on severals time for around 40 mins each time sometime even longer. wen i first went to vodafone i had no probs service was really good customer service was good and overall vodfone was a good company.

but now i have got an iphone 3g and when people call they get an echoe of them selfs i get call drop out several time a day i have lost work due this problem as i a contrator i need my phone on at all times. i get internet drop outs at night where it wont even log on the net sometimes it will go on the net and it will drop out several time in one night and i sms dont get sent on time my battery life is shit i have to charge it 2-3 times a day and that is on standby most of the time. i have to keep it on the charger while i am making fone calls as it chews through the battery if i dont.

All this f..king shit has only happen since the bought out the 3 network. i used to recommend voadfone to people but now DONT F..KING TOUCH THEM WITH A TEN FOOT BARGE POLE... VODAFONE IS CRAP SERVICE IS CRAP AND THERE CUSTOMER SERVICE WELL THAT IS F..KED AS WELL............

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7475 Someone from SA thinks vodafone is at 28 Dec 2010 06:37:50 PM
my phone cuts out doesnt ring people from my area , cant get on the net with it my messages take 3 days to come to me im over them after ive finished this lot of criedit im done with them

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7422 Someone from SA thinks vodafone is epic fail at 28 Dec 2010 06:28:37 PM
hardly any reception have to go out side to make calls ... calls drop out ALL the time and messages delayed in being sent and delivered...not happy!!! i now am with Optus and have full reception...waiting to see if i can get out of my vodafone contract.

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7394 Someone from SA thinks vodafone is very poor at 28 Dec 2010 06:24:29 PM
I too am stuck in a contract that I would otherwise be happy with other than the poor coverage. I have been with Vodaphone for 15 agonising months and have become so used to the drop outs and no reception that I just let people to only ring my mobile as a last resort.

I tried to complain through the vodaphone website 12 months ago. It was a nightmare. They asked dozens of irrelevant questions and wanted to know dates and times of drop-outs. Obviously they thought I was being smart when I said 'constantly' and 'all the time'and then got nasty in their emails. After about 4 weeks they eventually said the issue was 'I was in a low coverage area'. Yay - something I already knew. I just gave up.

I'm a mother with 3 kids and one has eliepsy and one has type 1 diabetes so try to always be avaiaible by phone in case of emergencies. I just make sure they always have another number.

Good things about Vodaphone? You never go over your monthly limit because you never have access to phone service. Never has problems in highly populated areas (ie not the Adelaide hills)
28 Dec 2010 06:29:44 PM: i heard three was good until the vodafail takeover, so maybe this is the problem

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7370 Someone from SA thinks vodafone is Bill Overcharge & Very Poor Customer Service at 28 Dec 2010 06:19:38 PM
After receiving an out of the ordinary phone bill for well over $300 for one month, I requested a fully itemised account from Vodafone. 4 months later, 7 phone calls, each time having to wait on hold from 30 to more than 45 minutes, I have received 5 copies of my original invoice (without the itemised call details). During my 5th phone call to Vodafone, I became frustrated, requesting to speak with either their supervisor or someone in Australia, both of which was refused. When I called the 7th time, I didn't bother explaining the problem with the CSO, but requested I be put through to the floor supervisor immediately. After fully explaining exactly what I want, the supervisor still emailed me the original invoice. I've now forwarded the issues with our Communications Ombudsman and am now waiting for contact from Vodafone. Of course, even though I've kept paying the payment plan on my mobile, they've cut off my phone service, which was poor anyway, especially once we leave Adelaide metro area. I'm so appalled at Vodafone's service and intelligence, especially considering this is my 3rd phone contract with Vodafone and I even convinced my partner to get a Vodafone mobile early 2009. Never again will I sign up with Vodafone nor will I ever recommend Vodafone to anybody again. What happened to them? Why have they outsourced their service centre to an overseas location, who can't even understand nor speak simple English!!!

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7369 Someone from SA thinks vodafone is very disappointing at 28 Dec 2010 06:19:36 PM

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7365 Someone from SA thinks vodafone is Drop outs constantly at 28 Dec 2010 06:18:42 PM
Calls just drop out through regular areas within Adelaide.

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7359 Someone from SA thinks vodafone is at 28 Dec 2010 06:17:24 PM
I was a happy Three Mobile Internet customer. Vodaphone offered me a good deal to transfer to them. My troubles then started!! I activated my Vodaphone service. However, the USB modem would not connect.I went through all the headaches with Lara and the 40 minute waits for the Data Support Service for three days. One of the technical advisers finally came to the conclusion that the USB modem was faulty. This was exchanged at a local Vodaphone Sales Office. However, it still would not work. I then took my three week old computer to the supplier that I had bought it from. My operating system was Windows XP Service Pack 3. Apparently there was an "Issue" between Windows XP and the Vodaphone USB Modem. After about three days of trying to resolve this Issue, my computer supplier advised me to uninstall XP and install Windows 7. I did this at a cost of $149.00 and the Vodaphone service connected and works OK now.
28 Dec 2010 06:36:37 PM: Think you were given wrong info there. The software that runs the modem works perfectly fine under WinXP SP3, i have had no problems with it, its the OS i use, with SP3. Win7 much better than x; anyway so you have benifited but the upgrade was not necessary
1 Jan 2011 06:01:04 PM: Thanks for the reassurance that I have come out of it OK. However, I am still disappointed that I wasted many hours waiting for, and talking to about 5 different Vodaphone Data Tech Support Advisors. One even spent about 90 minutes talking me through the installation procedure, turning my Computer off and on, etc. Still, they still reached the conclusion that it was a faulty USB modem. My computer supplier had my machine for about 3 days before he gave up and conviced me to uninstall XP and change over to Win 7. This solved the problem. However, XP suited me fine, and I am now left with a pile of XP books that I have accumulated over 9 years and a Benq scanner that will not work on Win 7. Am just finding my way around Win 7. You sound as though you know a bit about this sort of stuff. To help convince me that I've ended up better off, Please let me know why you think that "Win 7 is much better that XP". Thanks for your advice so far. Have a happy and healthy 2011.

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7358 Someone from SA thinks vodafone is very disapointing at 28 Dec 2010 06:17:14 PM

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7354 Someone from SA thinks vodafone is at 28 Dec 2010 06:16:28 PM
I too am stuck in a contract for a phone service that I would be happy with - other than the coverage. I have become so used the the drop outs in service I just tell people to only try my mobile as a last resort. I live in a rural fringe area and all the other networks are consistantly fine.

Has anyone else ever tried complaining about the coverage? I complained on the website about a year ago and was asked so many questions about times and dates that it was ridiculous. Obviously 'all the time' and 'constantly' were not what they were looking for. They even got nasty in their reply emails. after about 4 weeks I got the response 'you are in an area of low coverage' yay. I already knew that!

Only 5 more months of my contract and I'm gone.

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7352 Someone from SA thinks vodafone is very disapointing at 28 Dec 2010 06:16:20 PM

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7328 Someone from SA thinks vodafone is Extremely at 28 Dec 2010 06:11:01 PM
What's the bet that the CEO of Vodafone will be saying 'sorry' when He loses his position and his hefty income over miss management of a multi million dollar company. And Not a moment too soon !
6 Jan 2011 04:39:10 PM: They usually pay CEO's like that a lot of money to go away. Though sometimes we taxpayers pay for their board and lodgings in the resorts that most people call jails.

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7313 Someone from SA thinks vodafone is 50% at 28 Dec 2010 06:08:07 PM
Calls drop out. Can't load web pages - just text or hyperlinks. Can't send sms. None or very little coverage

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7241 Someone from SA thinks vodafone is VO...DA...FR...US...TR...AT...ING at 28 Dec 2010 05:56:10 PM
wHEN MY LAST CONTRACT WAS GRATEFULLY NEAR ITS END..I CALLED CUSTOMER SERVICE(I ALWAYS PUT A COUPLE OF HOURS ASIDE FOR THIS HAIRPULLING ENDLESS TASK}AND WAS ASSURED THE LATEST HIGHPOWERED TURBOCHARGED NO FAIL MODEM WOULD BE ON MY DOORSTEP WITHIN DAYS...IT WAS THE FASTEST THING VF EVER DID...IVE BEEN ON THE PHONE WITH THEM EVERSINCE...DROPS OUT EVERY COUPLE OF MINS...AND FORGET ABOUT 12PM TILL 1.30AM...IVE RECIEVED OUTRAGEOUS BILLS...MORE TIME ON THE PHONE WITH CUSTOMER DISERVICE!! AND AM GLAD THE CONTRACT I RECIEVED IN THE MAIL IS AT LEAST SOMEWHAT CORRECT BECAUSE THEIR VERSION IS A FEW GIGS LESS, HENCE THE HUGE BILLS...AN...YW...AY...RE...AL...PI...SS...ED...OFF...!!!

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7183 Someone from SA thinks vodafone is Extreme at 28 Dec 2010 05:50:26 PM
No bloody coverage, line drop outs, messages not coming thru and all in days work. How can you be forced to pay for something that you are not receiving. Vodafail should stop all charges to their 7million customers and fix this immediately or let people out of their contracts. Governments stand up for your voters and stop this joke cause at the moment vodafail are making millions of dollars from people ringing back or accessing voice mail. Wankers

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7152 Someone from SA thinks vodafone is Billing at 28 Dec 2010 05:42:45 PM
I was with vodafone not for long.
I use to pay via getting a text at the end of the month with whats I need to pay. I was on the $79.00 no limit cap etc when come to end of the month I get this little EXT $15.00 down the bottom. When I ring them and ask them what its about they had no idea why but still wanted me to pay.
No idea at all!!
I told everone i know disconnect don't use them
around 100 People.
You lost again vodafone.
28 Dec 2010 05:43:49 PM: Thats normal.

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7147 Someone from SA thinks vodafone is totally at 28 Dec 2010 05:41:58 PM
After checking that access would be available at Port Elliot in SA, I spent $89 on a mobile internet usb stick in Jan 2010, especially to provide Internet access while holidaying at Port Elliot in early Feb. I didn't need mobile Internet access at home - just while on holday. The thing never worked for more than a few minutes at a time, then eventually didn't work at all. What a waste. We didn't have the opportunity to use anything like the download limit. In all the calls I made to Vodafone trying to get access I was never offered a refund. In fact I received a letter or email reminding me to recharge to preserve my unused credit - no acknowledgement of the total failure to provide the service I had been promised. I had chosen Vodafone as I was a former satisfied mobile phone customer but after this experience I will never use or recommend Vodafone to anyone again. Don't tell us access is available in a location if it isn't! And offer to refund the cost!

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7146 Someone from SA thinks vodafone is Very x 3!!! at 28 Dec 2010 05:41:55 PM
I have been with 3 for years, i never had any trouble until recently. I have an iPhone 3gs and have had nothing but trouble with reception, missed calls, voice mail coming in days late, sms's not being recieved and getting them up to 3 days later!!! I have no internet coverage....even when im in the city!!!! I have to depend on my own WIFI internet connection at home....which is connected to telstra (Thank god). I have complained many of times, this one time in a store i was given a NEW sim card and told this should fix my reception problem....it did for 2 hours then back to the same crap.
I for the last 3 months have been on roaming.......when i got my last bill it was $120.00, $60 more than what my usual bill should be!!!
So much for a $49 cap, and an extra $10 data pack (especially when i use MY WIFI connection), fat big waste of money........only way to leave is to pay out my plan and move on....I dont have $987 though.
Oh and dont get me started about the Call Centre.........Thats another story!!!!

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7137 Someone from SA thinks vodafone is Vodafai at 28 Dec 2010 05:38:42 PM
At last, someone has thought of a way to make vodafail & 3 accountable. Having been with 3 for two years prior and having very few problems, I signed myself and my two children up with them for another 2 year contract. Shortly after the problems began!! Constant dropping out and no coverage. We could not use our phones in our own home. When I phoned them they were more than willing to swap me over to vodafail. to start a new 2 year contract. (we were already 4 months onto our contracts) They claimed the coverage for vodafail was better in our Area. thank god we didn't take up the offer. Now we just have to spend the next 18months waiting out our contracts.

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7133 Someone from SA thinks vodafone is drops out at 28 Dec 2010 05:36:48 PM
sister has vodaphone as do I. One day I heard her arrive but was bathing baby. So picked up on my phone to say hav a cig, be there in moment. But call cd not get thru to her. She later confirmed Her phone was switched ON but she was not talking to anyone on her phone at the exact time i phoned. But i was told that caller was out of coverage. So i did a quick text which she got. So how come i cd phone her on my phone, but she cd not receive call?. And if i had coverage how come 40 feet away she cd not get coverage? We both have same brand of phone. Madness!

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7103 Someone from SA thinks vodafone is Fail at 28 Dec 2010 05:28:49 PM
My parents live in a country town where using previous providers I had no trouble with mobile coverage, with Vodafone there is no coverage. It renders my mobile as a paperweight as soon as I leave Adelaide. A lot of country towns where I used to have coverage with other companies, I am now uncontactable. When I purchased the mobile I was assured by the sales that I would have coverage like I had with previous companies.

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7089 Someone from SA thinks vodafone is at 28 Dec 2010 05:25:20 PM
ive been with vodafone for 6mths now with my internet, oh my i have so much troublebeing connected, then its that slow its slower than dial-up,which i was on prior, but in all seriousness vodafone seems to be slower than dial-up. the odd times when i do get on, it wont let me get into my account to check my balance or to even recharge, its sooo annoying, why did i pick vodafone over other companies i do not know ...

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7088 Someone from SA thinks vodafone is HORRIBLE at 28 Dec 2010 05:25:11 PM
I randomly lost credit and was charged to send FREE texts. I was also told I had free Facebook and Twitter on my phone, yet I was charged when I went on Facebook and Twitter. I tried to take matters into my own hands and call 1555 to speak to an operator, I was on hold for an hour and a half the first time and fours hours the next time that I tried on a different day. I sent them a complaint email, and to their credit, they replied in 2 days but it still does not erase the fact that they put me on hold for six and half hours total. IN the email reply they stated, "Vodafone regrets any inconvenience you have experienced due to the delays you have encountered. Vodafone are attempting to address the longer queues by investigating our current rosters, we are also currently training new staff that shall be available to take calls in the near future." Please train people faster and so they actually know what they are doing.
When I tried calling previously to ask a question about my faulty phone, I was put on hold for a lengthy amount of time and was then forwarded somewhere that was of no help.
I also had no coverage for half of Christmas day.
I am sick of talking to 'Lara' and I want REAL customer service, or I'm moving companies. Sorry Vodafone, I've been with you for at least 5 years and now you've completely lost the plot. Hmm.. What company should I choose? Optus? Telstra??
28 Dec 2010 05:55:05 PM: what do you expect from people paid $5 an hour.
28 Dec 2010 05:58:47 PM: what do you expect from people paid $5 an hour.

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7083 Someone from SA thinks vodafone is very at 28 Dec 2010 05:24:00 PM
We are a family of 5, we all are with Vodafone, we either have no signal, or only one bar of signal, this is a joke, but as others have said, Vodafone don't care.

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7074 Someone from SA thinks vodafone is Telstra Fail at 28 Dec 2010 05:22:38 PM
I never get any coverage, and their customer service sucks, they just keep you on hold, all they are interested in is money

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7073 Someone from SA thinks vodafone is very at 28 Dec 2010 05:22:35 PM
live in Virginia SA. Coverage maps show 100% 3G coverage in my suburb. Not so. Very poor reception where w have to stand out the front of the house and hold the phone up in the air and talk on speaker phone. Also in a number of spots on the road the phone makes a horrible scrambeled sound. Mobile internet is totally crap anywhere in Adelaide. Constant need to reconnect and then slows down to unusable after a few minutes.

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7068 Someone from SA thinks vodafone is Vodapain in the ass!!! at 28 Dec 2010 05:21:52 PM
I am struggling to get a decent connectivity. My prepaid USB mobile broadband drops out in less than 10 minutes. 50% of the time, reconnection is not even possible. I had a dialup account with Pacnet until two years ago - I had no issues. Only a bit slow. Now my Vodafone broadband drops down to speeds less than a 56K modem. What a disgrace! disgrace!! disgrace!! and nothing but disgrace!!!

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7067 Someone from SA thinks vodafone is at 28 Dec 2010 05:21:27 PM
I am paying for 2gigs of mobile internet and i can hardly ever get a good connection.

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7064 Someone from SA thinks vodafone is dropping out at 28 Dec 2010 05:20:17 PM
thanks for great coverage on SA todayTonight on ch 7 on tv re drop outs

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7047 Someone from SA thinks vodafone is Voicemail delays at 28 Dec 2010 05:17:22 PM
Constantly...I receive missed calls with no voicemail recorded Only to actually receive the voicemail days later!!! This has cost me delays in reply to clients and hurts my professional reputation

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7043 Someone from SA thinks vodafone is kinda at 28 Dec 2010 05:16:37 PM
no signal at home, and limited in major township of Mt Barker SA

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7041 Someone from SA thinks vodafone is TERRIBLE at 28 Dec 2010 05:16:02 PM
I AM AN INTERNET CUSTOMER AND ALTHOUGH LIVE CLOSE TO A TOWER,AND HAVE STRONG CONNECTION IN THE LAST 3 MONTHS HAVE LOST MONEY ON 5 OCCASIONS,WHILST PLAYING ONLINE POKER,HAVING ALREADY PAID INTO A TOURNAMENT THEN HAVING VODAPHONE..ERR SHOULD I SAY VODAFAIL DROP OUT FOR HOURS ON END..I ESTIMATE I "COULD" HAVE WON AN ESTIMATED $9574..AND MAYBE I WOULDNT HAVE ..BUT THX TO VODAPHONE I WAS DEPRIVED OF THAT OPPURTUNITY

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7040 Someone from SA thinks vodafone is at 28 Dec 2010 05:15:39 PM
get a life fuckheads.....if you didn't want a cheap alternative and paid for a premium service you wouldn't have a issue. so fuck off VODAFAIL
28 Dec 2010 05:20:17 PM: sorry buddy your offensive language shows that you are an the type of idiot that will only listen if violence is threatened.
One day someone will get physical on you with your attitude and when fearful I hope you remember this warning.
You want to involve yourself in other people's business and be abusive... who's the moron?

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7026 Someone from SA thinks vodafone is EPIC! at 28 Dec 2010 05:14:01 PM
- False Bills
- Wrong account details
- Extra Charges
- Paid for warranty and insurance, NOT received for EITHER
- No Reception, practically anywhere
- Useless Call center
- Charges for calls and SMS not made
- Asked to Cancel plan when mobile was stolen, FAILED to do so making us pay charges!
- Telling us its all paid then getting debt collectors to contact us.
$1200 Char to my sisters phone for an unknown website she never went onto.
28 Dec 2010 05:18:33 PM: If you are paying for insurance and your phone was stolen then call Vodafone Insurance on : 1800 808 743. State your name, mobile number and IMEI of the handset (this is on0the box your phone came in and also on your contract). They will give you a claim number. Head into store with that claim number and voila you'll have a new phone in approx 7-10 days. Oh, with theft, you will need a police report as well. Standard stuff buddy... can't just cancel a contract cos your phone was stolen..
28 Dec 2010 05:18:43 PM: If you are paying for insurance and your phone was stolen then call Vodafone Insurance on : 1800 808 743. State your name, mobile number and IMEI of the handset (this is on the box your phone came in and also on your contract). They will give you a claim number. Head into store with that claim number and voila you'll have a new phone in approx 7-10 days. Oh, with theft, you will need a police report as well. Standard stuff buddy... can't just cancel a contract cos your phone was stolen..

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7015 Someone from SA thinks vodafone is VERY POOR at 28 Dec 2010 05:11:01 PM
I am tired of having calls drop out or having slow data with Vodafone, especially in metro areas! No more referrals from me Vodafone, you've lost my business and many of my friends and colleageues, not to mention our corporate account we are now cancelling and moving over to another carrier! Poor service and NO communication to us about the problems and what they are doing to fix it!

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7010 Someone from SA thinks vodafone is EPIC FAIL at 28 Dec 2010 05:10:09 PM
A couple of weeks ago I swapped internet providers to Vodafone, being PROMISED I would have coverage as the girl in the store supposedly lives 5 minutes from my house. I was with Crazy Johns (same/similar company, whatever) and have had nothing but trouble with their lack of coverage. Only went with Vodafone because apparently my USB wasn't covered for replacement any longer with CJ...... Have only been able to have a couple of hour sessions IF THAT during the month so far. I am seriously frustrated, sick of error messages and no coverage. I spent 20 minutes on the phone to have someone to help me fix the problem with it but I never got through to anyone. Will be canning the contract in the next few days as soon as I can organise to go with someone else. I have never had any problems with my mobile (Vodafone prepaid) but I'm looking to change that now too. Don't tell me that you can provide something if you can't!

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6986 Someone from SA thinks vodafone is Dead to me at 28 Dec 2010 05:06:24 PM
Hi,
I was a Microwave satellite communications technician and an Austel licenced telecommunications technician.
When I assisted Vodafone to put their mobile networks together around 15 years ago, they were the place to be.

Telstra had reliable coverage, but at great expense. They never seemed to be there when you really needed the coverage or the customer service.

Optus had lousy coverage with excellent customer service. But in direct competition with LIFELINE, they could counsel the customer to the point of curing mental illness...(if the line didn't drop out first...)

The end result of all this was that about half of all mobile calls were connected, completed and subsequently charged exorbitantly by Telstra.
At least when the other half of calls dropped out, you had someone who you could whinge to at Optus who would say "Yes" quite a lot.

Out of this came the shining beacon that was Vodafone. With their reasonable call rates, customer service and coverage!!! Once the news was out, all the technicians switched to vodafone in a flash.

Yes coverage! Vodafone had their own equipment! Without even resorting to network rental arrangements like all the other carriers had to do - 3, boost, dodo etc.
Because of this I used Vodafone for mobile telephone service for over 10 years, still do unfortunately.
Not for much longer!

Then I bought a prepaid broadband USB modem through Vodafone. After going to numerous Vodafone stores to wait AN HOUR to be served, only to find that the USB unit had "sold out" or was "out of stock". I then arrived at 2 separate Vodafone shop locations actively listed on the Vodafone website that were out of business.

I could have had the USB modem delivered by carrier pigeon by then, or made one myself with a broken digimon and a stick. As a tech I have installed (or failed) 4 of these units now, no two are alike. PC compatibility issues are rife.
The $49 USB modem does not even work in most netbooks, effectively making them underpowered miniature desktops.

Reception is appalling. I can see the tower from my house, it is 30 metres away. Line of sight!
As for the install - It would have taken less time to write the prepaid broadband USB software myself than to install it.
Registering, connecting and doing the initial install was the single most slow, painful and emotionally harrowing process I have had to endure in 20 years of software installation. It must be illegal under some convention somewhere...

Vodafone must have their website powered by underfed anorexic dyslexic hamsters.
These Hamsters are multitasking as the overworked software engineers...
The dead Hamsters in the bottom of the cage used to work customer service...

Mobile Broadband reception still drops out in the slightest breeze like UHF used to. I have tried USB extension cords (with some minor increase in signal strength) and modified broadband antennas. I am now blasting myself with enough RF to create my own personal cancer cluster or reheat a meat pie in three minutes...
At least it keeps my coffee warm while I sit through the install program - AGAIN!!!

Short of putting my PC in a Faraday cage and raising my own antenna mast or installing a parabolic dish on my head I cannot see Vodafone providing anyone with a usable mobile broadband connection.

Let's face it Vodafone, these towers were never designed to carry this amount of data traffic at this bandwidth.
The equipment is 15 years old, outdated, superseded and needs to be able to provide a continuous, consistent, reliable and strong signal. Roaming from tower to tower, 3G to GPRS and back again is painful, costly and disruptive.

Retailers should install "Vodafone" recycling bins at the front of retail premises. The junior work experience kid's arse has been turned into a thrashed USB port by the sheer number of returns this Christmas.

It's only 30 metres from my place to the tower. Hmmm... Maybe if I get a long piece of coax and climb up there and hard wire the bastard myself....
Oh sorry! That's called ADSL - YOU MORONS!!!!

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6982 Someone from SA thinks vodafone is at 28 Dec 2010 05:05:59 PM
Made a complaint, no reply, no response,

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