26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16610 Someone from SA thinks vodafone is As fail as it gets at 1 Apr 2011 09:41:17 PM
I now have NO 3g mobile broadband coverage in my home (in one suburb next to the Adelaide CBD - Bowden) for 2 days now.. And I work from home so this is terrible for me. I call vodafone - they check my coverage in my area and say it should be perfect. Also says full coverage on their web map.

I really feel that I have been trapped into a contact by deceit. I was 20 months through a 24 month contract with Three Mobile with GREAT reception and coverage in Mitcham SA, then I moved closer to the CBD and get terrible coverage. When I called to complain, they said I could switch to Vodafone which I did, assuming I would be on the same contract, and I could cancel if no good. I now find I have been trapped into an additional 12 month contract with Vodafone, with terrible, terrible service..... I have complained with no avail (they just keep raising a ticket, and I never hear back....)

Does anyone have any suggestions?
2 Apr 2011 08:24:01 AM: It seems conversations are one way, appears the TIO is the next step, details found at the top of the page under How To Complain tab.

You will get results with the TIO.

Vodafail.com Moderation Team
3 Apr 2011 08:59:54 AM: I highly doubt they've added 12 months to your contract. It physically can't be done unless you take a new handset. Have it checked out.
30 Apr 2011 09:42:58 PM: Go into a store and ask what it was that they did when you were migrated across to Vodafone and whether you were in fact resigned. No matter what the outcome was, they will be able to reverse it or, they will be able to release you given the amount of trouble tickets that have been raised. There is no point going straight to the TIO without following the correct procedure, as the TIO only deal with reasonable claims that have had sufficient effort put into trying to find a resolution. They will not provide a quick fix.