26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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5493 Someone from WA thinks vodafone is Only recently at 27 Dec 2010 10:28:38 PM
I have been a happy customer of Vodafone for quite some time now. Was with Optus before and never had ANY reception, regardless of where I was. My problems with Vodafone only started a few weeks ago, where lost network keeps showing up on my iPhone. But have experience delayed voicemails from the start. There should be no reasons for this to happen.

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5492 Someone from SA thinks vodafone is Wireless broadband is riduculously fuking slow!!! at 27 Dec 2010 10:28:36 PM
I have a vodafail prepaid wireless broadband dongle and the transfer rate is is before the stone age!! I called vidafail and i was told i must b in a bad reception area... With thei information i recieved from the 'hard to understand' india i went and purchased a wireless router in the hope it would strengthen my reception.... Of course u can all assume what my outcome was! It was NO BETTER!!! Every day i am constantly turning off my internet and phone to in the hope the hope everything starts to work properly.... I could keep going and i asaure everyone that i will deffinately be filing out a complaint form for the Ombudsman as my troubles have gotten worse.... They had me convinced that the problem was at my end!! Now i know its not me and its thier company!!!!! THANKYOU SOOOOOOOOOOOO MUCH!!!!!!!!

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5488 Someone from SA thinks vodafone is VERY FRUSTRATED at 27 Dec 2010 10:26:58 PM
i have wireless broadband and live 10min from cbd
i have full bars 4 reception but can
only connect via gprs which is very slow!
tried calling customer care they were helpful
but hard to understand(indians) refered my complaint
somewere else and got a phone call 1 week l8er saying low signal
in the area. wat a waste of time and also F*&k You Lara!
been like this 4 3 weeks now VERY FRUSTRATED!!!!!!!!!!

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5482 Someone from VIC thinks vodafone is Epic Fail at 27 Dec 2010 10:23:34 PM
This was the worst experience I've ever had.

I decided I wanted a new Iphone 4.
So I go to a store in elsternwick because I wanted to make sure that the plan I signed up for would include the bonus data as advertised. After I saw the representative use the website to place an internet order, I realise going to the store was a giant waste of time and I should have done it at home. I notice the guy enter my details twice, apparently a double deal they had going. I questioned him asking "I think doing that will order me 2 phones, I only want one", He assured me only one was getting ordered. I left the store, completely in doubt. So I call the Online Orders line, and after a 40 minute hold, get through. I ask to confirm that my order was for only 1 phone. Of course, it was for 2, and I had to go through the process of explaining to the online rep that it was the store rep's fault for stuffing it up.

The store rep told me it would take a maximum of 2 weeks for me to receive my iphone, 2 months later, I receive a card in the mail telling me it is ready to be picked up at Melbourne Airport. One lengthy roadtrip later, I am holding my Iphone.

When I turn it one, the Sim isn't recognized. So I attempt to call Customer service on my then current optus prepaid. 70 minutes later, I run out of credit and the call drops.

At this point I'd like to mention that ever customer service call followed the SAME LARA prompts/answers. What would you like to do? "Activate my SIM". Please provide your mobile number? "I don't have a mobile number because you haven't given me one". I'm sorry, please repeat that.
In the end, I just yelled CONNECT ME THROUGH TO AN OPERATOR until it eventually did.
And then the Operator would ask what my mobile number is, and all I could answer was "I don't know because you haven't given me one yet". Always greeted with stunned silence.

The next day, I go to a Vodafone store centre telling them of my problem. They let me use their phone to call customer service. After talking to lara, I finally get through to rep, only to have the call drop after I answered their initial "what is your name" question.

So I call back, after another 50 minutes on hold, the same thing happens.
I ask the store rep what is going on, He shrugs and says "They are having trouble with the phone lines, I should just try again later"

Optimistic, I go home, to look up the next nearest store to me. I make my way there and ask to use their phone to sort out this mess. Another 2 tries later, a total of 60 minutes on hold, and 2 dropped calls as soon as I was connected to a representative. Again, I ask the store assistants what is going wrong and they quite rudely tell me to go home and try it later.

The next day, I decided to buy more credit for my prepaid phone, hoping they had sorted their phone issues out. After half an hour on hold, and then being dropped as soon as I got through. I gave up for the rest of the day.

The next day (friday), I went to my parent's house (as they have a phone line - I didn't), and at 0930, nice and early, I call up tech support. This time (after 20 minutes on hold of course), I don't get dropped. And tell the representative what is happening. After a lengthy explanation that they haven't given me a mobile number yet and I need my SIM activated (which at this point I find out, isn't usually needed), I am told it will be operational in 20 minutes.

At 3pm, I call back, same deal, it will be ready in an hour.
At 4pm, I call back, again, it will be ready in half an hour (Support closed at 5pm).
At 4:30pm, I call back, and am on hold until 4:59, At which point, I am answered, and then hung up on due to closing time.

That monday, I go back to a store, and tell em my problem, and that they should ring up as a staff member to sort this problem out. (I was assuming they had some sort of priority line to skip the customer service queue - this is untrue). Eventually, I am told that my Credit check failed and that I would not be able to get an Iphone.

You mean this Iphone right here? - as I showed him what I was holding.
A mate of mine applied for the same plan + iphone, and was rejected on credit check (for some bizarre reason, his credit was fine).

So now I'm confused as to why I have been rejected, and yet still sent this iphone. I'm just about fed up and ready to leave (can you blame me?) - resolving to keep the iphone, unlock it, and go with a better telco, when the store rep rings up again, and this time tells me...

That my driver's licence number was input wrong.
He inputs it, and in 5 minutes, I'm connected.

It only took 2 months overdue, and a week of hassling to get my new iphone working and operational.
But now I get to experience the constant call dropouts, Data interruptions, crappy reception and horrible customer service Vodafone has to offer!

When my contract is up, NEVER AGAIN VODAFONE. NEVER AGAIN.
27 Dec 2010 10:32:06 PM: WOW!..thats just unbelievable
28 Dec 2010 12:00:15 AM: I really should have pushed for atleast 3 months free service or something, I think I was just ruined to resignation in the end :(

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5480 Someone from QLD thinks vodafone is vodafone is pathetic at 27 Dec 2010 10:22:22 PM
Recently changed to Telstra from Vodafone, best thing i ever did.Funny thing is i got a call from Vodafone asking why i left, my reply........"1: no reception..2customer service is shit..3they just don't care". Now with Telstra it's bloody great & because i linked my home phone and my wife's mobile i can call between the 3 for free and get $10 off each cap per month. so $39 per month $450 worth of call you do the math Vodafone........

ps Telstra also gave me a $200 credit for coming over.......

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5478 Someone from VIC thinks vodafone is 1 at 27 Dec 2010 10:21:44 PM
Me and my husband went on a plan 2 months ago, ever since then constant calls drop out. We can't hear half the time what the other person is trying to say or vise versa. Always have to run around trying to get better reception, its not like we live in the country somewhere. Internet is extremely slow and most frustrating is last 4 days straight ive had no internet at all. we got these in order to do internet banking etc and now can't even pay bills or anything due to the internet not working at all and when you call their closed or you have to wait 2 hours. My parents are also disguasted with their new plan and can never hear us and constant calls dropping out.
27 Dec 2010 10:24:29 PM: i forgot to add i've been with Vodafone nearly 10 years and was always happy untill last 1 year when they hit rock bottom.

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5474 Someone from NSW thinks vodafone is frustrating at 27 Dec 2010 10:20:35 PM
been with vodafone about 9 years and recently last year or so the coverage has gotten worse, with drop outs, no 3G coverage, at times needing to call my wife and not being able to contact her...
i have tried complaining with no results... Ridiculous that i pay my bills but yet they cant fix a problem...

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5472 Someone from NSW thinks vodafone is Pretty crap. at 27 Dec 2010 10:20:29 PM
I love Vodafone, for the good deals they do, and good rates and everyone in my family and friend circle is on Vodafone or a branch of.
But the customer service is shit, and some of the staffers are quite rude, and alot of them are VERY hard to understand, and they don't seem to understand YOU.
But, I am getting SO sick of my phone dropping out mid conversation, not letting me call out saying "network busy" and having to wait for another like 10 mins before I can call, not getting voicemails, texts, and texts not sending and the like.
I've never before really had a problem, but, this has recently increased and it's getting very frustrating.
Especially when my boyfriend, who is in Scotland atm, stays up waits for my call and has to wait longer because we keep getting cut out or the "network is busy" or when he calls me and my "phone is off or out of range" when it is not.
Fix this Vodafone or lose a customer who has been with you for a LONG time and always praised you.

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5470 Someone from SA thinks vodafone is They crap at 27 Dec 2010 10:19:44 PM
No or poor internet reception, put up with it for 6 months and have now changed both on the mobile and laptop, never again will I ever consider them for a provider, had enough of promises and no action

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5469 Someone from WA thinks vodafone is coverage and drop-outs and no service and message bank failures and total coverage collapse for 12hrs and so on and so on.. the only thing relable from them is the bill! at 27 Dec 2010 10:19:42 PM
Clients, builders and our own sub-contractors are continually complaining about not getting through to us when we are INSide 10km radius of the city. Very unprofessional for us!

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5468 Someone from QLD thinks vodafone is epic fail at 27 Dec 2010 10:19:30 PM
well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!
28 Dec 2010 12:42:04 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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5467 Someone from VIC thinks vodafone is Huge, massive FAIL! at 27 Dec 2010 10:18:50 PM
I'm so happy that we're all uniting in our pain!!!
I've felt alone for so long now, Vodafone have left me stranded with drop outs, months & months to get my handset fixed whilst still paying the bills and more so, RUDE service after spending hours on the phone away from work. Their best recommendation was to graciously unlock my phone so that whilst driving around the state, I could change over my sim card into a phone & service that works whilst still driving, just to talk to a client and then, when back into an area with coverage, swap back over to my vodaphone card & phone (whilst still driving) to resume my service....and apparently, this was their best offer! So good to know that I'm not alone anymore.

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5463 Someone from VIC thinks vodafone is outdated at 27 Dec 2010 10:17:36 PM
All I ask for is coverage in Leongatha. Thousands of people live there, and 20km away in Korrumburra there is coverage. Korrunmburra is a hole though, I want to be able to make calls without having to go there.
27 Dec 2010 10:32:02 PM: use the land line lol

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5462 Someone from QLD thinks vodafone is epic fail at 27 Dec 2010 10:17:17 PM
well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!
27 Dec 2010 10:18:33 PM: go to the vodafone shops, no wait.... thats right they know nothing about whats going on, only to direct you to call vodafone and be on hold for a min 15 years.

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5461 Someone from NSW thinks vodafone is Poorly at 27 Dec 2010 10:16:59 PM
I am so frustrated with the reception drop out! I was talking to my boss the other day and it cut out twice whilst in the middle of a conversation. How embarrassing. Another incident is it took me 20 minutes one day to make a call because it kept saying "call failure".

Its not because of a bad area that I was driving in because I have made calls in the same area before. Its really disappointing that such a large company would be having these problems but even more worrying is if we have to terminate our contract we have to pay cancellation fees handset fees....so thats not going to happen noway! This is why a website like this is very important.

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5460 Someone from VIC thinks vodafone is a bunch of disgraceful scammers. at 27 Dec 2010 10:16:24 PM
I didn't really feel the pain, more my friend.

A week or so ago my friend got a new phone on the vodafone network. He let me play with it for a while, so I checked moblie internet. No connection. He freaked out, checked all the settings and nothing was wrong. Tried again, still the same problem (we were in the Melbourne CBD by the way). I pulled out my phone (on 3) and 3g was working like a charm. He then decided to make a call, which obviously failed (hardcore).

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5458 Someone from WA thinks vodafone is getting worse at 27 Dec 2010 10:15:54 PM
I started off with Vodafone 10odd years ago and was always extremely happy with their service, as well as customer service. I got the mobile broadband when that came out due to needing to travel with work- 2gig a month costing $70. Was happy to pay as I didn't need to much- and the freedom of wireless internet was what I needed. I was told it would be 3G coverage within a month. 18months of constant calls with them, due to receiving internet speeds of 5kb/sec on a good day the speeds finally came up to a more desirable speed. Not once did I receive accurate information from them on when the speeds would come up- nor any compensation for only receiving 1/4 of what I was paying for. Couldn't do anything as I was on a 2year contract....

In the last year- mobile coverage has also been terrible from home. Despite being 1km away from the nearest station and being well inside their "3G" coverage zone. Dropouts would occur every call, even with 4 bars signal still showing.

I recently moved and was moving into an area that would have no signal- so contacted them to see what I could do with my contract which still had time left. Bouncing around 5 different "service" centers, and over an hour on the phone I was told there was no option but to stay on the contract or cancel it. Despite bringing up the terrible service over the past year, and my 10years loyalty with them did nothing so I told them to stick it and begrudgingly paid the $1000+ to rid myself of them for ever.

The last year I know of a good dozen or so with the same stories, and this site shows the scale of it. Good to see something to stick it to them with!

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5455 Someone from NSW thinks vodafone is Loss of a 5yr relationship ...almost at 27 Dec 2010 10:15:05 PM
I tried to explain to my usually very understanding boyfriend of 5 years that I did in fact try to call him about an important matter...right in the heart of Sydney CBD..but kept getting NO NETWORK COVERAGE....for hours and hours. It was much later that night that it finally decided to connect. Sure sure he said...its just not possible and an argument followed as our communicating about something that day (relating to kids) was imperative. Thanks Vodafone for causing a rift between us and now I understand more. I shall direct him to this site and hopefully be absolved!!!!!

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5454 Someone from VIC thinks vodafone is on a scale of one to ten - eleven at 27 Dec 2010 10:14:58 PM
i pay 49 bucks to basically have my calls drop out, my reception go astray and and vodafail put me on hold for an hour every time i need assistance. Last week i was on a conference call, and the line went dead. I also dont get reception in the CBD but when im out in the middle of no where, i have full bars. NOT GOOD ENOUGH VODAPHONE. IM IN A CONTRACT TO PAY, AND YOU'RE IN A CONTRACT TO PROVIDE!!!

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5453 Someone from VIC thinks vodafone is reception good at 27 Dec 2010 10:14:57 PM
HI iv been with Vodafone for 6 years iv never had an issue with reception and my phone is a t630 10 year old my boys have the same carrier and there phones are fine ,mind u soon as i go to the country eg wallan or Kilmore reception isn't there. and when i call them i am so over lara any way for 20$ a year what do u expect if ur not happy change carrier.

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5451 Someone from WA thinks vodafone is DISMAL Service! at 27 Dec 2010 10:14:49 PM
All calls made or received constantly disconnected after 6 to 8 mins! Also call reception fades in and out regularly. Not a happy customer.

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5450 Someone from WA thinks vodafone is Big Fail! at 27 Dec 2010 10:14:48 PM
I am with 3 now merged with Vodafone.
Hugely unimpressed with the fact we used to roamunder Telstra and since being bought out by Vodafone, me and my partner may aswell have no reception!
First of all, we weren't even informed there would be a merger, because if we were I sure wouldn't have had renewed my contract only weeks before it took place!
When i went into a store to ask about another new phone to replace the new one i had just got, i was met with "Oh it isprobably because of the merge to Vodafone....Oh, i wasn't meant to tell you that". Nice, the long trem customers weren't even kept in the loop, nor given the choice to leave at end of contract.

Secondly we have called 3/Vodafone and complained to some overseas, non-fluent english speaking person who didn't even understand us, to be told our reception is fine and also got quite angry towards my husband, nice customer service! And I'm sure they can really tell from looking at a computer that we have good or bad reception.
The phone had dropped out numerous times before my husband could even get that far as to speak to a real person.
I sure hope we can all just get some sort of service with this distorted company.

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5449 Someone from QLD thinks vodafone is epic fail at 27 Dec 2010 10:14:30 PM
well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!
27 Dec 2010 10:16:47 PM: try going to the store, they know nothing about whats going on, and they will tell you to call vodafone and yeah thats another 15 years wait time

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5448 Someone from NSW thinks vodafone is Big Fail. Horrible at 27 Dec 2010 10:14:24 PM
My phone is all the time out of coverage. No service all the time and the reception
Has only got half a bar. It is rediculous. Sometimes my phonecalls fail in the middle
Of conversation. And my 3G network is horrible most of
The time it doesn't connect to anything. I changed from 3 company to Vodafone thinking it's better but looks like I've made the worst decision I went from bad to worse.

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5447 Someone from VIC thinks vodafone is Coverage and Customer Service at 27 Dec 2010 10:14:20 PM
DIE VODAFONE DIE
DIE LARA DIE, YOU PATRONIZING BITCH

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5444 Someone from QLD thinks vodafone is the reason why I cant sleep at night at 27 Dec 2010 10:13:09 PM
I will never recommend Vodafone to anyone. My mum asked me the other day 'should i get one of these plans?' and I almost screamed at her for even thinking of joining up with Vodafone. She was surprised that I (being a Vodafone customer) would say such things. But like everyone else on here.. You have to experience it to really understand how bad the situation at Vodafone really is. I will never return to this network. Once my contact is over, I will be free!..

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5440 Someone from WA thinks vodafone is poor coverage at 27 Dec 2010 10:12:10 PM
We are with 3, which I believe is now owned by Voda??? and the persistent problem is the total lack of coverage outside metro Perth. We are redirected to roaming via telstra G3 at high charge rate which all fails just outside town. So no contact throughout the most of WA. We have a prepaid telstra NextG phone which is much better. Try to get an answer from 3 or Voda and good luck. Its a problem just understanding the ESL operators and then we are treated like Kindy Kids. Fed up with second rate treatment - you bet

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5439 Someone from QLD thinks vodafone is at 27 Dec 2010 10:11:27 PM
Im in Cairns, where Crazy Johns use Vodafone towers for trasmission. Does this class action include Crazy Johns? The reception is crap!

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5438 Someone from VIC thinks vodafone is RUBBISH at 27 Dec 2010 10:11:21 PM
my wife just signed up for a new iphone 4 with them. its just useless now... no network coverage.. it just became an ipod touch... funny thing my old n85 with optus works better than her phone....

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5437 Someone from SA thinks vodafone is VERY FRUSTRATED at 27 Dec 2010 10:11:19 PM
i have wireless broadband and live 10min from cbd
i have full bars 4 reception but can
only connect via gprs which is very slow!
tried calling customer care they were helpful
but hard to understand(indians) refered my complaint
somewere else and got a phone call 1 week l8er saying low signal
in the area. wat a waste of time and also F*&k You Lara!
been like this 4 3 weeks now VERY FRUSTRATED!!!!!!!!!!
27 Dec 2010 10:13:59 PM: OH MY GOD I hate Lara with a passion unbeknown to mankind.
27 Dec 2010 10:16:24 PM: NO WAY I DESPISE THAT B*TCH!..HER VOICE MAKES ME SOOO MAD!..HEHE

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5436 Someone from ACT thinks vodafone is XMAS is ruined! at 27 Dec 2010 10:10:49 PM
Phone drop outs unexpectedly at work when I used to get constant coverage. When it drops out I'm unable to contact anyone, call/sms/data are all stuffed at that time. Tried to organize Xmas lunch and got dropped out several times! What a joke!

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5434 Someone from VIC thinks vodafone is Coverage and Customer Service at 27 Dec 2010 10:10:13 PM
I signed with Vodafone almost 3 years ago and in that time have had limited reception or no reception at all. I now live 20km from Melbourne CBD and cant get reception at the rear of my house so to use my phone i must stand out the front of my house or else it will drop out. I was promised with my $79 cap oner $550 worth of credit im still only getting $550, as a result earlier in the year i ran over my cap as i was not getting the correct value. I received a bill of over $250 3 or 4 times, it took months of hounding Vodafone through their stupid customer service menu (with the stupid automated LARA) to get them to acknowledge their wrong, it then took another month or so of arguing with people that told me i was wrong before i got them to admit their wrong again and then to get compensated for the bill that i had gone over. No coverage, No Customer Service, Stuff ups on their behalf that cost customers money, im going to Optus and advising anyone i know not to even consider Vodafone
27 Dec 2010 10:21:29 PM: you know they charge GST within the cap? i had a similar problem, and eventually one guy was human enough to talk to me, he said that even though you are told you have $550 worth of credit, if you use more than $495 you're charged over your cap because that remaining $55 is GST? Wouldnt that be nice to know in advance? I figure its a way for them to screw us for more money because if we dont know then we're more likely to spend above our cap allowance. How F'd is that!!
27 Dec 2010 10:44:00 PM: HAVE U TRIED STANDING ON UR ROOF WOULD SAVE U GOING BACK AND FORTH

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5431 Someone from WA thinks vodafone is coverage, at 27 Dec 2010 10:09:09 PM
i have no coverage in my house, struggle to get coverage at work... dislike seeing no service all the time.
very frustrating.

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5428 Someone from VIC thinks vodafone is Lousy reception costing me mmoney, business and time! at 27 Dec 2010 10:08:25 PM
I signed up 2 mobiles with Vodafone and have had mixed reaction at the start. As time progressed, the serivce got worse and worse to the point of being beyond that joke. We have called Vodafone on several occassions and even the call centres (that can hardly be understood) hang up on you and do not log the call/problem/complaint; especially when you want to escalate the problem!
Someone from NSW thinks vodafone is FAIL at 27 Dec 2010 11:55:19 PM
I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

I live just 10km form the CBD and both the mobile reception and broadband are inconsistent in connection speed, service etc and calls consistently drop out or DO NOT CONNECT. Over the past few weeks, my phone keeps on freezing and rebotting itself; something which does not happen with my other phones with different providers!

According to the call centre, there are supposedly no problems and I was unique to the issue. NOT GOOD ENOUGH! I was also told by friends to turn off 3G to get more consistent reception. Why pat for 3G if it does not work.

Reception at home is less than pathetic and I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.

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5425 Someone from NSW thinks vodafone is 10/10 at 27 Dec 2010 10:06:23 PM
3 days lost work , 5 hours on hold all for a faulty handset which would have been in their interest to replace . I've been a loyal customer for 12+ years . I was told to wait 3 months to get a new handset or pay $300 to get an upgrade . My business pretty much pays for my phone bills . One year I got no calls for my business and later found out my voice mail had disappeared , god knows what that cost me in lost sales and damage to the growth of my business . The resent time spent on hold nearly pushed me to breaking point and I know what thats like having just suffered a mental break down , I even told the operator this upon which he said I will make a special exception for you and give you a new handset , they then offered to post me a 2220 nokia the cheapest phone available , it took 5 days to arrive , not one as stated . I have since left them ! This is just a quick spray , not to mention their 'reception' !!

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5424 Someone from QLD thinks vodafone is is the worst network ive ever been on! at 27 Dec 2010 10:06:06 PM
I have been on 'hold' for a record of around 1 hour + 45 minutes..




27 Dec 2010 10:09:18 PM: They are probably watching TV and smoking
27 Dec 2010 10:30:19 PM: I can beat that. I decided to see how far they could push it. 3hrs. Then I was told that the reason my cap was running out so fast was because they were charging me to call their customer service line. So I was being charged for the hours that I was on hold to them. Jokes on me huh.
27 Dec 2010 11:12:36 PM: calling customer care if free.

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5423 Someone from WA thinks vodafone is massive fail at 27 Dec 2010 10:05:48 PM
no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK.. they also put a bad credit rating on my record when i paid the bill off 4 years ago.

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5422 Someone from NSW thinks vodafone is mga epic fail at 27 Dec 2010 10:05:46 PM
I signed up to Vodafone when I moved from the UK to Australia. Im my first house, I didn't get any vodafone reception, however my other 2 housemate did get reception with other networks. I recently moved house again, and I still don't have vodafone reception yet my other housemates do. I have to stand my my balcony to get one bar of reception.

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5416 Someone from NSW thinks vodafone is MEGA FAIL at 27 Dec 2010 10:03:19 PM
I thought it was my Blackberry to start with (within the last 12 months) I have since changed to the iphone 4 and it is worse.
After spending countless hours on the phone to Customer Service complaining I still get dropouts..... It is rediculously bad for business.

I work in Kingsgrove, in the very front of my building I get 100% reception, I move 30m to the east and I drop out............I am outside, the techos blamed the building I was in.......

I am sick of VODAFAIL...........

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5415 Someone from NSW thinks vodafone is below average at 27 Dec 2010 10:02:12 PM
I live in North Ryde. Sometimes the reception is very poor. When I change the settings from 3G to old GSM, the reception seems to be better, but then I cant use data. I'm on a 79 dollar cap and been with vodafone for quite some time and generally tolerant about odd drop outs and I wasnt sure if it becuase of my phone or network. I raised the issue with vodafone and they asked me to change the SIM card on my iphone which i did with no much diffference. Hope vodafone will fix this asap

long time vodafone customer !

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5414 Someone from NSW thinks vodafone is very bad at 27 Dec 2010 10:01:37 PM
3G service is virtually non existance. Many areas (painted green on Vodafone coverage map) have no 3g coverage. I live in Bankstown and work in Pennant Hills area. I virtually do not get 3G service at all. In area where the symbol 3G appears on the phone, the internet is so slow it's unusable !

Therefore, the Vodafone coverage map provided on their web is a complete misleading information.

I join vodafone on 2 years contract. Look like the iphone is the only good part. I will be taking my iphone off this crap networks after the contract expires. so Vodafone , be on notice !

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5412 Someone from WA thinks vodafone is massive fail at 27 Dec 2010 10:01:03 PM
no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK

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5411 Someone from NSW thinks vodafone is BIG BIG FAIL at 27 Dec 2010 10:00:53 PM
Thankfully I finally managed to speak to someone! After weeks of the same on hold music and literally hours each day being passed around or hung up on by the Vodafone customer service people and two complaints to the TIO I actually spoke to someone who took me seriously. My favourite line was one man who said only "Thanks for calling Vodafone" before he hung up. But my main problem has now been sorted: I am now 'authorised' to access my own voicemail and make outgoing calls, the contract that took two weeks to be installed has gone through so I now have an operating phone - only to realise that the network service is so terrible I can only make one call in every three. I am plagued by the message 'call fail'. Or by my calls cutting out.
Simply not good enough. I hate the fact that I signed up for two years of this crap. Why oh why did I do it?
Please, wont the telephone God smite Vodafone for me? Well, I guess they're doing a good enough job of that themselves.

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5410 Someone from NSW thinks vodafone is lost for words.... at 27 Dec 2010 10:00:34 PM
After being with B/Soul (Optus) for 11 years, we decided to move to Vodafone in July this year (2010).....all was ok until around October when things got bad......thanks Vodafone, because of you, I am now carrying two mobile phones with me, as one is a back-up Optus pre-paid....at least that works nicely as I need to be in constant contact with the work I do.....could hardly call Vodafone a business partner... Vodafone have constantly denied problems with their network when we complained...so this is also deceptive behaviour....end

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5407 Someone from VIC thinks vodafone is Not good enough! at 27 Dec 2010 09:59:08 PM
I live at the fringe of their 3G coverage. I often not receive any incoming call from my friends and families because the hand set could not decide weather it's in 3/Vodafone coverage or roaming service. So I missed all the calls and SMS until next day or two. I thought me and my wife was the only people who had a bad luck service. I'm totally wrong until I know about this website on TV tonight. I am interested in to join the fight against second/third rate services at premium price! This is worst than Telstra and ADSL2 network!

Kind Regards

Rick
19 Oct 2011 01:14:14 PM: "Not good enough" would be an understatement. It's Voda-mega-spectacular-fail

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5406 Someone from TAS thinks vodafone is Poor at 27 Dec 2010 09:58:46 PM
I have been with Vodafone for 4 years now and te only reason i stay is because of the cap plan and not changing my phone number. I cant make phone calls in the shopping centro's in Glenorchy, i try to send pictures and they turn up days later, i cant video call half the time to my parents ( it says it doesn't support it but then will work 10 mins later). I cant get proper reception at Brighton and i get NO reception in Collinsvale ( i use to get perfect reception). Hurry up March so i can find another plan!
27 Dec 2010 10:04:33 PM: Guess what? I had the same problem AT THEIR OWN SHOP IN SHOPPING CENTER IN EPPING, VICTORIA! I took the hand set to 3/Vodafone shop and show them, they thought I was joking until they saw it. Even the people could not believe it! The phone was turn off 3 time to reset and still could not find their network. This is really not good enough!
27 Dec 2010 10:07:22 PM: I tried changing my number - from plan to pre paid service within Vodafone. It took three months and I recieved a double bill the whole time. When someone finally took me seriously enough to refund my money they refunded it as credit on the canceled account and then charged me postage for the paper bill even though I had opted for paperless billing. It's easier to get a new number.

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5404 Someone from VIC thinks vodafone is EPIC at 27 Dec 2010 09:57:47 PM
Constant drop outs during calls. no coverage msgs in metropolitan area.

NEVER... had any problems while with three.

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5403 Someone from ACT thinks vodafone is Not what it Used to Be at 27 Dec 2010 09:57:47 PM
Constant Phone drops outs, really bad reception and Im 2 minutes from City.. OVer getting late texts two day later... I've been with Voda since 1999 it was good back then now its absolutely rubbish... Bye Bye VOda as soon as this contract finished up.. Im joining the class action to sue you deceptive Pricks

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5401 Someone from VIC thinks vodafone is reception good at 27 Dec 2010 09:57:39 PM
HI iv been with Vodafone for 6 years iv never had an issue with reception and my phone is a t630 10 year old my boys have the same carrier and there phones are fine ,mind u soon as i go to the country eg wallan or Kilmore reception isn't there. and when i call them i am so over lara any way for 20$ a year what do u expect if ur not happy change carrier.

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5397 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 09:56:44 PM
network very slowwwwww

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5396 Someone from NSW thinks vodafone is 99.95 fail rate at 27 Dec 2010 09:56:24 PM
I have been complaining to vodafone for many many months dropouts, higher telephone bills,lack of network etc etc etc.....I have been told by Hornsby Vodafone store that it is my telephone, that vodafone is updating their service, I have been told by technicians over the phone just search for your carrier, or it is the area you are in etc etc....last week I complained again, the technician had to ring me 4 times in 15 minutes as my vodafone kept dropping out they have now logged a service call, to be attended in 48 to 72hrs, still waiting over 100hrs later. My bills are more and more each month because I have to keep ringing the same number numerous times due to drop outs. You have my backing congrats in being a "do'er" cheers jen

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5395 Someone from NSW thinks vodafone is broken at 27 Dec 2010 09:56:11 PM
I heard that a database person at Ericsson Australia with no formal qualifications had managed to crash Telstra's NextG network nationwide through his own stupidity. This person is now working on Vodafone's network. Scary isn't it.

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5394 Someone from NSW thinks vodafone is Fail Network at 27 Dec 2010 09:56:06 PM
connection always break so bad internet connection

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5393 Someone from VIC thinks vodafone is Costing me clients at 27 Dec 2010 09:55:59 PM
I have experienced voicemail 2 days late that cost me business and data so slow a carrier pigeon would be more effective and call drop outs so bad that VODAPHONE then suggested via their call centre that it was my iphone 3Gs and that it would cost me $1700 to break the contract... So I bought the Iphone 4 OUTRIGHT direct from Apple at $1000 and guess what.......................................................................................................SAME PROBLEMS! It is your stinking network NOT THE PHONE!

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5391 Someone from NSW thinks vodafone is big at 27 Dec 2010 09:55:19 PM
for a year I rang vodafone with issues on my daughter's phone... blew up lots of credit but noone got her messages. and she couldnt get hers... or if she did she got them a month later..wtf? as far as phonecalls go... no reception what so ever..she couldnt make a call or recieve one. vodafone kept blaming the samsung phone for her problems. One day if took the whole day of talking to them and waiting for them to answer. then i got fed up and believed that it must be the phone and now I changed and now I am locked into a plan which doesnt really suit me ( I pay my daughter's bills) because I had to find a deal with a phone that would work in our area. Now I realise there was nothing wrong with the phone and it was just vodafone problem.but they would never admit their fault.

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5390 Someone from NSW thinks vodafone is FAIL at 27 Dec 2010 09:55:19 PM
I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

That all changed 2 weeks ago! i live in Waterloo - 5 mins from the CBD and my mobile broadband DOES NOT connect! Then this week, my phone also went! Delayed sms incoming and outgoing, voicemail coming through 6 hours later!

I called last week and they told me a tower in the area had an upgrade and it wasnt compatible. My flatmate as told to turn his 3G off so he could receive calls. We have to drive 3 streets up to get reception.

I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.
(on the plus side... having no problems at my folks in St Marys!!)

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5388 Someone from NSW thinks vodafone is lacking reception in rural nswoff the highways :( at 27 Dec 2010 09:55:06 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

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5385 Someone from NSW thinks vodafone is Very Ordinary Indeed at 27 Dec 2010 09:54:25 PM
After being a loyal Vodafone company account customer since 1996 I have paid this company literally tens of thousands of dollars over the years only to be treated as I was a first time pre-paid customer! After complaining recently (Nov) I was credited a whopping $10 per month for the next 24 months because they stuffed up my monthly account so badly and since Aug have offered drop outs during calls, delivered voice mail 4 days after the call was logged, charged for listed "free" calls, offered little to no coverage and generally drove me close to suicide. But alas one month later nothing has changed at all! In fact WORSE THAN EVER! I am soooo ready to leave these incompetent fools that I am ready to walk! In todays business age I am astounded that the management of this company is prepared to treat its customers in this manner. Have they not heard that it is 10 times harder and 10 times more expensive to get a new customer than it is to retain existing customers! I'm very shitty with Vodafoney and will act with my cheque book.

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5384 Someone from QLD thinks vodafone is pwnd to the max failure at 27 Dec 2010 09:54:23 PM
Signed 3 years ago. At the time, coverage in the city we live in was less than OK, but passed the inner suburbs, forget it. We were promised at sign-up that a new tower was being installed within 6 mths. 2 years passed with no upgrade. We were then promised 3G as well. Still nothing to this day. In fact coverage became so bad, even in the CBD, that once we were inside a building, 0-1 bar coverage. We had to stand in the carpark to make business calls. PATHETIC!
We called the helpdesk & after a few hours were able to get out of the contract. NextG = AWESOME! (mostly)

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5383 Someone from NSW thinks vodafone is Very Poor at 27 Dec 2010 09:54:04 PM
Like everyone else, calls drop out, picture messages taking forever to send, No reception, I have 3 phones with this lot, all on contracts for the family members. Over the Christmas break needing to call the same person several times just to say hi, there is NO service.
I have been experiencing problems for sometime now, just noticed it more at Christmas, to the point I wanted to throw my phone at a wall.
I DID GET A TXT MESSAGE CHRISTMAS DAY TO SAY MY BILL WAS READY TO VIEW
(what a joke)

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5380 Someone from NSW thinks vodafone is lacing reception in rural nswoff the highways :( at 27 Dec 2010 09:53:50 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

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5376 Someone from VIC thinks vodafone is at 27 Dec 2010 09:52:54 PM
No coverage where I work in outer south eastern melbourne and often in our travels around Queensland in towns like 1770- we had to use phone boxes!!!!!!!!! Every other network fine.

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5375 Someone from ACT thinks vodafone is BAD WORK at 27 Dec 2010 09:51:52 PM
I am so over vodafone and their dodgy service, false advertising for good products when in reality you are duped into a absolute rubbish network. My Wife and I got Iphone plans and what a mistake.. the crap thing is I am locked into a contract.. I hear that Telstra will pay out some... thinking of a switch for a better service. Im in Canberra and went into the Woden store and was told some rubbish about a network upgrade... What a load of crap.. SO glad to see this website up and read in the SMH that article. Watch this website grow. Im posting on Facebook and every social network I can... Wake up Vodafone.

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5374 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 09:51:31 PM
My girlfriend is with Vodafone and often when I try to call her I get voicemail. She also complains about multiple and delayed SMS messages. Telstra gets a bit of flack every now and again but their network and service is the best by far. Sure you have to pay a little extra but it's worth every cent, in fact I think Telstra could charge double what Optus/Vodafone charge. There is nothing more frustrating that bad mobile service and my experience and reading through this thread Vodafone have a lot of answering to do.

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5372 Someone from WA thinks vodafone is Very,very bad! at 27 Dec 2010 09:51:27 PM
The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

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5371 Someone from NSW thinks vodafone is very fail at 27 Dec 2010 09:51:20 PM
I remember signing a contract with vodafone about 2 years ago . the idiots gave me the phone with the vodafone simcard and the simcard wasnt connected.i called and called and went back to the shop i signed the contract with.after 5 weeks i still had a new phone with a 24 month contract but NO CONNECTION.i had to go thru the ombudsman for them to make a move and eventually cancel my contract.

AFTER ALL THAT These idiots at VODAFONE sent me Bills for $500+ , $490 , $395 , $695 ....ETC ETC .. month after month . The problem was i cancelled my contract with the simcard that was never conected and for some strange reason they sent me bills when i never used there service and offcourse i never paid for those bills which i still have in a large box.It was after threatening to take them to todaytonight and a current affair with the bills that they left me alone.

Im with 3 network now and its a shame that vodafone is now a partner with 3 which means i will cancell and payout the remainder of my 3 contract and go to another service because of the hell these idiots at vodafone put me thru about 2 years ago.

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5370 Someone from ACT thinks vodafone is lacing reception in rural nswoff the highways :( at 27 Dec 2010 09:50:44 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!
27 Dec 2010 09:52:47 PM: sorry this was meant to be NSW not ACT

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5368 Someone from NSW thinks vodafone is at 27 Dec 2010 09:50:35 PM
i have had alot of trouble with vodaphone wen they disconnected my prepaid sim and took me weeks to get them to try and sort it out took me alot of running around and tons of phone calls lost buisness because of that issue and now the coverage is bad net drops out all the time and sometimes i cant connect but my area is supposed to have great vodaphone coverage but it doesnt

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5365 Someone from VIC thinks vodafone is Lots at 27 Dec 2010 09:49:55 PM
I cancelled a 24 month contract after 12 months in also after being with vodafone for years because I get bad reception and data connectivity in my area yet telstra is fine in the same area.... So that is why I switched to telstra and now have to pay out $400 because I cancelled my contract for not being happy with the provided service
27 Dec 2010 10:15:37 PM: Tell them u are not paying and stick to it and also that you are not sending phone back or u will take it further!!
Remember Vodafone have broken the Contract not you!!

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5364 Someone from VIC thinks vodafone is YES!!! ALOT!! at 27 Dec 2010 09:49:52 PM
No NETWORK
SERVICE LOST!
LATE CALLS, LOST OF MMS, AND MESSAGES!
SHIT SERVICE SUPPORT!!!

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5362 Someone from NSW thinks vodafone is at 27 Dec 2010 09:48:54 PM
I live in Sydney City George St (next to Townhall) and I cant get reception in my apartment!!!! My telstra mobile shows the full strength!!

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5361 Someone from WA thinks vodafone is 101% at 27 Dec 2010 09:48:42 PM
Seems like the same problems all over WA. I too have had the same problems. I have emailed Vodafone and they informed me that they have had issues and they are now fixed. I told them that i want to be released from my contract as they have not held up there part of the contract. All i got is they want me to contact their customer service and discuss it with some stooge in another country. I told them hell no and to cancel my contract. Now i must pay the remainder of my contract to be let out. I told them that is rubbish and to call me. That was 5 days ago.

Im sick of having that stupid message pop up, only 1 bar of service in full coverage area's and my phone taking way to long to load pages/updates.

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5360 Someone from NSW thinks vodafone is not that great at 27 Dec 2010 09:48:17 PM
I went for about 4 days straight without any reception. I couldn't send or receive messages and calls and my phone wouldn't hold a charge because it kept searching for the network. I was effectively unreachable. Everyone else I talked to who was on Vodafone was having similar problems, but I think I had it worse.

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5357 Someone from SA thinks vodafone is Apalling Service at 27 Dec 2010 09:47:50 PM
I joined Vodafone about 2 years ago and have hardly used any of my calls usage because I have hardly had any coverage. Also, if I did manage to call out or receive a phonecall, it would drop out. The first time I rang Vodafone customer service I was advised to take my simcard out and re-insert it. When I did that, I had full coverage. This worked well for a couple of days and then the same problems again. I rang Vodafone customer service again and was rudely informed that I had already called them about the problem and to try the same method again.
This made me angry and I went into the shop to cancel my Phone plan.I was told that it could be a handset problem so I "upgraded" to a new handset.Now already into my 12 month of my 2nd 24 month contract(which I regret), I have minimum coverage and have wasted my money on a bogus substandard service.

Also, I can't acess my data pack which I pay $10 monthly. More money down the drain. Nobody calls my number anymore because they never reach me.

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5355 Someone from NSW thinks vodafone is EPIC at 27 Dec 2010 09:46:42 PM
Vodaphone have useless customer service, and I am SICK AND TIRED of my reception CONTINUOUSLY dropping out. It comes and goes, and you're stuffed if a plane flies over. Which is a shame considering I live in Turramurra. Even at the peak on Rohini street in Turramurra, the phone will just lose signal and then miraculously it will reappear. It isn't the handset, the Nokia N97 and various other mobiles I try all have the same problem.

So happy to see someone finally taking a stand. Good work, there are thousands of people behind you!

Nick.

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5354 Someone from VIC thinks vodafone is Network Equipment at 27 Dec 2010 09:46:02 PM
Looks like Ericsson did to Vodaphone's network what it did to Telstra's NextG network - sold it a lemon.

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5352 Someone from TAS thinks vodafone is epic at 27 Dec 2010 09:45:26 PM
I live about 5km from hobart cbd. Reception is so poor that moving one step to the left will give me maybe two bars then another step no bars. When i need to make a phone call i end up doing the Time Warp. I contacted the complaints department which was amazingly hard as Lara,bless her soul, cant make out my yes or no's as my reception was so bad. After getting through to India i was told that vodafone would be sending someone to test the areas signal and i would hear from them within a few working days. weeks later i get a text telling me to ring 1555 to find out more information. I rang this number and could not work out how to get the information. Only 20 months of pain to go.

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5348 Someone from NSW thinks vodafone is dropouts at 27 Dec 2010 09:44:27 PM
I thought it was just me or my iphone?
my calls are always dropping out... reception is always failing and dont get me STARTED on internet outside my wifi at home.

it's good to see i'm not alone. i'd be happy to help.

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5347 Someone from SA thinks vodafone is SUPER FAIL at 27 Dec 2010 09:44:17 PM
My reception has been AWFUL for the last couple of week, problems with internet and pages not loading for about 1o minutes.

also i bought a vodaphone mobile broadband plugin- IT DOES NOT WORK, EVEN IN AREAS WITH PERFECT RECEPTION. i have called the helpline 3 times to try and fix it, and although the people on the other side have been friendly and kind, nothing they have suggested helps. i am so angry, i am sick of vodaphone stuffing me around. all i want is internet and to be able to send texts- i don't thinks that's too much to ask for the amount i am paying!

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5346 Someone from QLD thinks vodafone is Very at 27 Dec 2010 09:43:54 PM
Text messages are received hours after being sent to me.
Text messages fail to send on occasion whilst with reception.
Network busy when trying to call on occasion whilst with reception.
account balance text option 9 times out of 10 says the service is unavailable.

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5345 Someone from NSW thinks vodafone is BAD at 27 Dec 2010 09:43:29 PM
not one day do i have full reception it always drops out everywhere i go and its the worst when you need it the most and its really bad and needs to be fixed quickly

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5342 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 09:41:38 PM
I recently switched to vodafone from optus because they had a good deal on one of the phone model which i was after. Within weeks i realised i made a very big blunder by choosing that awful network. My phone sows that there is no network coverage in most of places like my home (which is really annoying), in my suburb (In Point cook) and even in shopping centre. Signal strength is not even low i would say but is zero. Tried calling customer service and waited for hours and hours but ended only in vain. In whole, whenever i am in need of phone all i have got is only a mobile with no network coverage. Damn vodafone.

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5341 Someone from ACT thinks vodafone is Bloody hopeless at 27 Dec 2010 09:41:36 PM
I have a litany of complaints about the service and the network (or lack there of)

1. I regularily get random call dropouts
2. I sometimes get "the number you have called has been disconected" Interesting considering that usually when I call again, I get through, or get a busy signal or get nothing at all. I have even called my own mobile from my work mobile and got that message.
3. Friends complain that they are unable to call me for days.
4. Often I am waiting for a connection after dialing a number, but when I look at the phone screen, the call has been terminated.

I know it is not my phone - I have swapped my SIM with my work blackberry and get the same issues. I swap it with my old Nokia, same issues.

I work for one of the major telcos, (not vodafone), and can confirm it is indeed a network issue. Probably overload from excess data traffic. ie.. The network has not been properly scaled up.

Zachoriah

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5340 Someone from WA thinks vodafone is 99% at 27 Dec 2010 09:41:25 PM
We signed with vodafone about 3yrs ago for mobile usb internet. Our first contract modem didnt work after 12 months which was not within our 12month warrenty so to have internet we were adviced to resign to get a new modem otherwise there was nothing else they could do. so we did now with the next modem we have had to get a new one on warrenty because it was not working either. we got the new modem about 1 week ago now it is still doing the same thing it will connect then will let u browse but then all of a sudden will drop out and we have no coverage so have to disconnect and reconnect for it to work. it is sooooooooooooooo stupid i hate it we pay to use it and it doesnt work!!! every night for as long as i can remember now i will have to connect and reconnect about 3-5 to actually use my internet, some times it doesnt even let me connect it wont give me the option. we live in mandurah and we only get 2 bars of reception and thats not even 3G its crazy!! y should we have to pay for something and not be able to use it. we have a contract for INTERNET USE and we CAN NOT USE IT!!! how is that right??? we will NEVA resign with them again....
29 Dec 2010 10:33:50 AM: thank you I thought I was the only person doing this Vodafail told me that there was no problem that they could find I know better now

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5337 Someone from WA thinks vodafone is Yuck at 27 Dec 2010 09:39:26 PM
I an constantly plagued with the message Network Lost You selected cellular is no longer available please select another "yer right". I went into one of the shops and they said because the 3G is multitasking if you have too many apps open this upsets the signal. I want to exit the plan but because I have 10 months to go it will cost me $690 to do so, I have just emailed "them" to see if I can get out early so I will see what happens.

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5335 Someone from NSW thinks vodafone is very at 27 Dec 2010 09:37:46 PM
not being able to send picture messages on Christmas Day is pretty fail in my books!
I've recently changed to voda and noticed major difference in reception coverage and major delay in text messages too.

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5333 Someone from VIC thinks vodafone is Very Very Fail at 27 Dec 2010 09:37:04 PM
They told me I would get 98% coverage around Australia and that my their lines are amongst the best because they share their lines with Telstra's 3G network. I SAY BULLS**T TO ALL THE LYING COMPANIES AND THEIR CRAP GIVE US THE TRUTH AND STOP WITH YOUR GAMES WITHOUT US YOU WOULD NOT BE AROUND.

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5332 Someone from NSW thinks vodafone is No reception? at 27 Dec 2010 09:36:48 PM
I'm in a busy shopping area in north ryde in Sydney. My work friend who is not with vodaphone has full reception, I have one bar and if I try to make a call it will drop out. This ain't no country town, this is north ryde- the silicon valley of Australia! And I can't make a call!!!

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5331 Someone from ACT thinks vodafone is culpably negligent at 27 Dec 2010 09:35:05 PM
For some time I've experienced constant dropouts, poor coverage even in a city environment (forget breaking down on a road and needing assistance!). More recently my setting were mysteriously changed so that I get no calls (straight to voicemail), no notification or record of missed calls or voice messages left, messages received up to 24 hours after being sent... and so on. Assistance was great at one shop where he fixed the settings and checked it... guess what.. gone again then 24 hours later some messages come through. I potentially missed out on work and replying to people to buy the house I currently rent. I get charged for having voicemail and accessing it even though I can't get the calls... and now I will have bigger charge because they lost the setting on my 'best mate' rate. No wonder all my friends have left vodafone.. and I'm next!!

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5330 Someone from QLD thinks vodafone is a steaming bucket of piss at 27 Dec 2010 09:35:01 PM
I dumped my Vodafone contract because I thought the network didnt exist! I genuinely thought I had been scammed, is their network plugged in? I couldnt find one. Every contractor that comes to my house says 'I bet theres no reception here'. When I ask them why, they all say theyre on Vodafone! Their help line doesnt work, their network doesnt work and their staff don't seem to be too bothered about whether it works. And I bet they dont have Vodafones.

Sue them, fine them and then kick them out of the country. Therye affecting Australia's image. I told a friend overseas about this and they said Australia is seen as a backwater and a bit of a joke in business circles, because of poor communications and general flakey infrastructure. How do they get that impression? VODAFONE!!!

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5329 Someone from WA thinks vodafone is Greedy Fail at 27 Dec 2010 09:34:59 PM
Have been a VF customer (prepaid)for 7yrs, moved to post paid(contract) and have poor quality of service by means of extended wait times of each call to VF (45+mins) which is a cost to me.

specific issues:
1. Poor reception in areas that are advertised by VF as standard coverage.
further resulting in sporadic loss of signal and no network coverage.
recently had death in family and I could not reliably contact or be contacted by members of family and friends due to poor network issues, even when VF has advertised on their coverage maps that the area has standard coverage.

2. over 3 hours down time trying to contact staff at VF to resolve issues.
3. upon receiving my contracted handset, there was no documentation about the contract, I was unable to use the phone for many days even though it was reported on the box the sim was in that it was already activated. rang the TIO after spending many days trying to contact VF, it took 1week for VF to contact me.

4. Billing anomalies such as some service I have never requested.

I want to drop VF as my carrier and may do so, through due legal process as i think they have voided their contract of service to me with false advertisement on network coverage.

It is greed that fuels VF machine of industry, such a shame that the course of events such as AU government selling of tel$tra forces some citizens out of necessity (pure cost factor) to do business with Telco not australian.

monolith.cog@gmail.com

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5327 Someone from QLD thinks vodafone is 100% at 27 Dec 2010 09:34:25 PM
Moved from optus to vodafone, BIGGEST MISTAKE EVER!!!!!!!!!! Reception is really poor. Spent way too much time on hold with these pirates and have got absolutely nowhere. They won't reply to emails and won't help at all. They reckon they need to investigate the reception in my area(ipswich, QLD) but i think they'll say it's all good and they'll dodge having to do anything. I am embarassed to say i have 2 phones and internet with them, i'm trying to get all 3 cancelled so i can go elsewhere. Hopes are low.
27 Dec 2010 09:41:40 PM: I feel your pain. They TESTED/INVESTIGATED the reception in my area, came back with "oh, we can't see any problem here. can you please go to areas half an hour away from your place, to make sure it's not your USB broadband problem?". Guess what, it WAS their network problem. Don't bother helping them with their "investigation", it will only lead to more pains. Just cancel & go somewhere else if you can.
28 Dec 2010 12:57:19 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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5325 Someone from SA thinks vodafone is Extremely Disappointing ... not what I signed up for! at 27 Dec 2010 09:34:01 PM
After moving across from the terrible customer service I'd been having from Telstra, I looked forward to the 'exceptional coverage' and great customer service promised to me by Vodafone. Couldn't be further from the truth! Between no signal 3km from the city, countless calls dropping out (and having to incur charges to call them back!), voicemail arriving days after it was first left, intermittent signal (often only 1 bar on my iphone in the middle of the city) and waiting 40 minutes on hold to call vodafone technical support and giving up. How the heck am I meant to rectify the issue if their staff are out of reach? The game's over Vodafone, how about you meet me halway and actually PROVIDE ME THE SERVICE YOU KEEP SLUGGING ME FOR EACH MONTH????

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5324 Someone from NSW thinks vodafone is poor at 27 Dec 2010 09:33:37 PM
I am a departmental head in a regional hospital in NSW. On a plan with Vodaphone with a Samsung SGH F480-V phone. I'm on-call one week in five but the reception is so poor at my home that on occasions I have to go 50 metres up the street and stand in the road to take and make calls without the signal dropping out. After having to do this in the rain one weekend I called Vodaphone to discuss changing the phone as a first step to see if that would make a difference. Even though I work in a 'mission critical' healthcare position and the ability to call me 24/7 during the on-call week, there was no assistance whatsoever from the company. I would have to break my contract, pay the exit fees etc etc. The hospital provided me with a long distance pager as an alternative and now I'm just waiting out the last few months of my contract to be able to jump to Telstra, and it can't come soon enough!

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5323 Someone from VIC thinks vodafone is Roaming Internet Crap at 27 Dec 2010 09:33:31 PM
Been with 3 Internet for 2 years ,cancelled wireless modem in June 2010 as it was up for renewal ,moved to wireless Internet for Ipad reception is shit roaming all the time , while still being charged monthly for old account ,final straw when they took $170 out on Xmas eve cancelations fee .let's get them guys

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5322 Someone from VIC thinks vodafone is poor eveything at 27 Dec 2010 09:33:06 PM
been with vodapain 10 years plus don't know why.live in taylors lakes melbourne
have tower across the road you guest it no reception.3 phone 2 sim cards and the final comment from store thats the way it is wtf.still waiting on my picture text from xmas my family on telstra and optus all have their photos not happy.walk into supermarket big w target or carpark no reception have to walk out of shop vodafone reply yeh it happens here at watergardens wtf.i hope they sue the ass of vodafone i have been very patient and would gladly help.
lets wait for outcome.

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5320 Someone from VIC thinks vodafone is whilst traveling in victoria at 27 Dec 2010 09:32:31 PM
We do a lots of traveling within victoria and we dont have coverage in most of victoria this is not good. Isn't this the whole idea of having a mobile phone when traveling and for emergencies with families to be able to contact you anytime anywhere.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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5319 Someone from SA thinks vodafone is utter failure at 27 Dec 2010 09:32:08 PM
Major trouble with lack of data reception using USB mobile broadband modem and "attempting" to access the web while being in the middle of the CBD in adelaide. Trouble started within 1 month. Had to replace modems. Problems cropped up in another one month with the new modem and took about 6 weeks of nearly daily calls to the service centre with lame and non-concrete promises with no time frames for actions (not to mention the 30 min wait time before you can talk to anyone). After much painful interaction with the junior call centre staff finally got to the managers and got the connection disconnected. Lost one months' payment; luckily did not have to pay the early termination fee. But 10 months later got a call from a third party debt collecting agency asking me to pay up the whole money due for the supposedly 2 year contract. Absolutely blood boiling and painful.

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5315 Someone from QLD thinks vodafone is at 27 Dec 2010 09:31:02 PM
My calls drop out and I find it difficult to download emails. It is very frustrating especially as it happens mostly at home. My husband is connected to 3 and gets a great reception. I would not be connected to Vodafone if it wasn't the only network currently offered by my employer. With 4,500 employees there is a giant move from everyone to pursuade our employer to move providers. It can't come fast enough. It is very frustrating to have such great technology and not have it performing at its best.

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5310 Someone from VIC thinks vodafone is at 27 Dec 2010 09:29:49 PM
As my husband is a Postie I always want him to have access to a mobile phone for emergencies & alike. He was 'sucked into' purchasing a fancy new mobile with Vodafone & the reception was total rubbish. I was texting him whist sitting in bed next to him & he would recieve the notification the next day. I also needed to contact him urgently about a serious medical issue & he couldn't be reached due to lack of reception. We were disgusted at the way we were treated from the Vodafone staff both at the Call Centre & in the shopping centres. In the end, we paid heaps to get out of his contract & straight away bought a new plan with a competitor. Since then, no problems at all!!!

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