26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5329 Someone from WA thinks vodafone is Greedy Fail at 27 Dec 2010 09:34:59 PM
Have been a VF customer (prepaid)for 7yrs, moved to post paid(contract) and have poor quality of service by means of extended wait times of each call to VF (45+mins) which is a cost to me.

specific issues:
1. Poor reception in areas that are advertised by VF as standard coverage.
further resulting in sporadic loss of signal and no network coverage.
recently had death in family and I could not reliably contact or be contacted by members of family and friends due to poor network issues, even when VF has advertised on their coverage maps that the area has standard coverage.

2. over 3 hours down time trying to contact staff at VF to resolve issues.
3. upon receiving my contracted handset, there was no documentation about the contract, I was unable to use the phone for many days even though it was reported on the box the sim was in that it was already activated. rang the TIO after spending many days trying to contact VF, it took 1week for VF to contact me.

4. Billing anomalies such as some service I have never requested.

I want to drop VF as my carrier and may do so, through due legal process as i think they have voided their contract of service to me with false advertisement on network coverage.

It is greed that fuels VF machine of industry, such a shame that the course of events such as AU government selling of tel$tra forces some citizens out of necessity (pure cost factor) to do business with Telco not australian.