Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5385 Someone from NSW thinks vodafone is Very Ordinary Indeed at 27 Dec 2010 09:54:25 PM
After being a loyal Vodafone company account customer since 1996 I have paid this company literally tens of thousands of dollars over the years only to be treated as I was a first time pre-paid customer! After complaining recently (Nov) I was credited a whopping $10 per month for the next 24 months because they stuffed up my monthly account so badly and since Aug have offered drop outs during calls, delivered voice mail 4 days after the call was logged, charged for listed "free" calls, offered little to no coverage and generally drove me close to suicide. But alas one month later nothing has changed at all! In fact WORSE THAN EVER! I am soooo ready to leave these incompetent fools that I am ready to walk! In todays business age I am astounded that the management of this company is prepared to treat its customers in this manner. Have they not heard that it is 10 times harder and 10 times more expensive to get a new customer than it is to retain existing customers! I'm very shitty with Vodafoney and will act with my cheque book.