26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5390 Someone from NSW thinks vodafone is FAIL at 27 Dec 2010 09:55:19 PM
I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

That all changed 2 weeks ago! i live in Waterloo - 5 mins from the CBD and my mobile broadband DOES NOT connect! Then this week, my phone also went! Delayed sms incoming and outgoing, voicemail coming through 6 hours later!

I called last week and they told me a tower in the area had an upgrade and it wasnt compatible. My flatmate as told to turn his 3G off so he could receive calls. We have to drive 3 streets up to get reception.

I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.
(on the plus side... having no problems at my folks in St Marys!!)