26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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9233 Someone from VIC thinks vodafone is a giant wildcard at 30 Dec 2010 05:48:16 PM
I live 300 metres from Westfield doncaster mobile phone towers. Daily, I watch my iPhone 3GS go between full reception to no reception, full to none. I should note that the no reception is about twice as long as full.
These issues were never present 6 months ago. Thanks Vodafone. The company clearly buying out Three without adding the necessary infastructure first.
I guess ill see you on the other side in four months, when Im with Telstra.

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9232 Someone from NT thinks vodafone is very very big fail at 30 Dec 2010 05:42:30 PM
I called vodafone on 27th December to report network issues, I was speaking to the customer service department about the cost to cancel my contract for both my services, the person i spoke to asked why, told him because of network issues, he told me i could lodge a complaint with technical services and if they couldn't fix my issues they would cancel my contract with no cost to me. I was then placed on hold for 45 minutes. When my call was answered, the operator asked what area i was in, as i was at my brothers i gave her his address, however did tell her that is not where i lived and was not experiencing issues there. She never asked me what my address was. This lady was exceptionally rude and kept talking over the top of me. I told her that i wanted to lodge a complaint - she told me she would need an alternate number to contact me on, i tried to tell her that i had no other contact number as i have no landline, she told me she couldn't help me unless she could call me on another number. i asked to speak to someone else as she was not listening to me and preferably in australia as this is where i live, she told me she could not do that as all calls go to India. I hung up on her. I later received a call from her supervisor to whom i said i could not speak at that time. she then called me back at 7am the next morning.. as i write this i am on hold to vodafone and have been for 34.15 mintutes, however they keep assuring me someone will be with me soon!!
31 Dec 2010 05:16:11 AM: sadly, an all too common story for all of us.
5 Jan 2011 07:21:07 PM: Try 1hour and 30minutes and still did not get through. STEAMING!!!!!!

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9231 Someone from NSW thinks vodafone is 100000000 at 30 Dec 2010 05:38:33 PM
Im sick of never having an reception anywhere i go and vodafone claims to have 98% coverage....what a lie! and my bill is always sent to me late then i only have a couple of days to come up with the money...i have been with vodafone on pre-paid for years and only recently went with them on a plan...when this plan is up...im giving up on vodafone forever!!

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9226 Someone from VIC thinks vodafone is Pretty big at 30 Dec 2010 05:26:55 PM
I live about 20 mins from the city center of Melbourne, yet I don't get an reception in and around my house, it's extremely frustrating especially seeing as my wife has full reception
2 Jan 2011 05:16:18 AM: Dont you know???Its so simple... take the sim out, put it back in.. that fixes everything... it even cures the common cold!!!!

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9225 Someone from NT thinks vodafone is very very fail at 30 Dec 2010 05:18:55 PM
i bought a blackberry from vodaphone on a 99 cap since i took it i had a problem with it calls dropping out and there was no reception , tried to contact the technical support then they were taking me around different departments internally at last they told to send the phone and then they sent me back the phone and said they found some water particles in the phone and then i took another phone from them then its still doing the same thing calls drop out and there is not reception always its a problem , there will be signal at one momemnt as u try to ring it says called failed
h

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9224 Someone from ACT thinks vodafone is at 30 Dec 2010 05:16:03 PM
missed out on a job because i cannot get coverage in shopping centres.msg takes 1-2 days to deliver!

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9223 Someone from WA thinks vodafone is MASSIVE at 30 Dec 2010 05:14:56 PM
Eversince the first outage I am just having problems everyday. Call drop outs, lack of service and best of all I dont get a missed call but I receive text messages saying that I have message on my message bank, on retreiving the message I realise that I suposedly missed that phone call 2hrs ago. Yesyerday whole day I had network problems where I work in the cannington area. I am off to Telstra, I just hope all the mobile providers who piggy bank on Vodafone take some action, the likes of Crazy John, Macquiry, Lebara etc etc

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9222 Someone from VIC thinks vodafone is 100% fail at 30 Dec 2010 05:14:38 PM
vodaphone has delivered nothing but the worst service I have ever encountered.
I have had poor reception and drop outs, in certain areas no reception at all. This has gone on for three yrs, esp hard when you are in and out of hospitals and cannot contact people when you need to. Worst of all on phone today with vodaphone waited 40 mins for someone to answer, now still waiting 45mins later to speak to another operator, they should be ashamed!!!!

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9221 Someone from WA thinks vodafone is at 30 Dec 2010 05:11:37 PM
I bought a crazy johns phone on a vodafone plan in May this year. The salesperson said that the reception in my area was great, however just about every single call either cuts out or the recpetion is so bad either the caller or myself cant understand what is being said. Iam so dissapointed and angry as its my only phone I do not have a landline and with 3 small children it worries me if anything is to happen and I have no reception to call for help. I also have severe asthma and wonder what is going to happen if I have an attack and cant even call an ambulance!! I cannot afford a home phone or another mobile plan so what can I do I feel trapped!!!

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9220 Someone from NSW thinks vodafone is Not Impressed at 30 Dec 2010 05:09:36 PM
Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

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9219 Someone from NSW thinks vodafone is Not Impressed at 30 Dec 2010 05:08:32 PM
Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

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9218 Someone from NSW thinks vodafone is drop out, missed calls at 30 Dec 2010 05:00:33 PM
I got an iphone almost 2 years ago ..thinking 3G was the go but & I've had to revert back to 2G network to ensure I get my calls & messages ...
the frustration has carried over to my marriage..My wife has called me MANY times ( like in the shopping center)& sometimes she can even see me when she's calling me & the call doesn't go through...it causes me ALOT of hassles!!

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9210 Someone from NSW thinks vodafone is worst at 30 Dec 2010 04:48:50 PM
I been on a contract with vodafone for few months Ive had nothing but trouble the last week im losing reception all the time people have troble callin me
when i try and access the interent comes back with mesaage telling me I dont have recpetion

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9205 Someone from NSW thinks vodafone is Broken network and no information at 30 Dec 2010 04:39:09 PM
I have been a loyal Vodafone customer for over 10 years. During this time, I have been a strong supporter of Vodafone and referred new customers to Vodafone. This stops now...

Over the past 3 or so months the network has slowly degraded and service at times non-existent. This includes no service, service going in & out, battery dying, voicemail messages delayed (days at time), not being able to access internet/3G, not being able to send MMS and numerous failed calls / drop outs.

I have previously tried to contact Vodafone via phone; on hold for hours... Then via email; no reply twice ... So then I contacted the TIO, amazingly, Vodafone then called me back. They said the network was stuffed and could not give me an ETA, but, would give 5 months at 1/2 price or to let me out of the contract.

I would like to stay with Vodafone as the service up until this point was great, so I opted for the former option.

However, Vodafone still knows there are problems and WILL NOT tell us when it will be fixed, they are trying to blame the individual's, rather than the network... This is wrong. I know 8 people on Vodafone, all with the same issues (not reported to Vodafone)

Even as of today (31/12/10) I tried to send a MMS 15 times, with no luck... I had two call drop outs (call failed) and poor reception. Think I live in the sticks or lead box? Nope, the main part of Sydney. What a joke.

I think my loyalty has run its course, mainly because of the contempt from Vodafone CEO and lack of information on any resolution.

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9204 Someone from VIC thinks vodafone is barely average at 30 Dec 2010 04:36:04 PM
Vodafone coverage on my trip to Echuca in August was far less than Vodafone's coverage maps would indicate. I posted the details below to an internet newsgroup, and one month later, whether a coincidence or otherwise, Vodafone's coverage maps were updated and now they give even less information about the coverage available in a particular area.

In August, I went from Melbourne to Echuca over a weekend. According to Vodafone's coverage maps at the time, there was 2G coverage in Rochester and the Echuca/Moama area, and a mixture of 2G and national roaming coverage in Heathcote. However, I experienced no coverage at all from just after Forbes (outskirts of Melbourne) until arriving in Echuca, and I mean IN Echuca as in the town centre itself.

Furthermore, in Moama, just over the border, coverage was patchy in many places and non existent in others like the Rich River Golf Club (at ground level) and the bridge across the Murray. As I left Echuca to head back to Melbourne, my coverage ran out before the houses did.

Yet according to the coverage check feature on the Vodafone website, there was a big ring of coverage enveloping Echuca and Moama and the surrounding area.

I have a 3G handheld phone but it does not have 900Mhz 3G coverage, so I
was relying on 2G coverage outside of Melbourne. I have international
roaming activated, so according to the Vodafone website, I should have
national roaming too, yet I didn't experience any national roaming coverage. In most places my phone was located in a vehicle when I reported no coverage, but in Heathcote, central Echuca and the Rich River Golf Club, I used it outdoors and outside the vehicle as well.

In the areas where I couldn't get any Vodafone coverage, I found that Telstra (2G&3G) and Optus (2G only) were available in most places. There were some places where only Telstra was available, and other places where only Optus was available.

Five years ago I went from Melbourne to Echuca and had pretty good coverage with Telstra, and that was with a 2G only phone.

Within a month of posting the above on an internet newsgroup, Vodafone updated their coverage maps. Previously they said whether 2G, 2100Mhz 3G or 900Mhz 3G was available in a particular area. Now it just says standard coverage. So now you have even less of an idea of what you'll get in a particular area and with your particular phone. Was this a coincidence? Who knows.

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9203 Someone from SA thinks vodafone is EXTREMLY at 30 Dec 2010 04:33:00 PM
missed calls dont show up
messages continually send
messages dont come through
internet does not work
coverage drops in and out
poor customer service - no resolution
dont receive phone calls
phone cuts in and out when on a call

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9202 Someone from VIC thinks vodafone is EPIC FAIL! at 30 Dec 2010 04:28:23 PM
I DONT KNOW WHERE TO START! I signed up for the service in September 2010, since then the following has occured:
- My iPhone4 has been replaced 3 times, thats right, 3 times!
- I have been to the ombudsman about not being able to receive calls, texts, voicemails and was offered by Vodafone a returned phone, yes, a second-hand handset as a replacement which I declined.
- My phone loses reception for hours on end, when I phoned Vodafone to find out what was happening I was on hold for 57 minutes before hanging up despite their voice recording saying the wait time would be 20 minutes.
- I paid my bill this month by Credit Card which was $85.00, Vodafone debited this TWICE from my credit card.
30 Dec 2010 04:34:43 PM: To be fair, it's not Vodafone's fault that the iPhone is just a crappy phone. It's from Apple, what do you expect?

But it IS Vodafone's fault for the terrible network! So sick of Voda...
30 Dec 2010 04:42:38 PM: Yes, it IS Vodafones fault, they directed my to go to Apple to say its their fault however after 4 phones its couldn't be any more obvious that its the network stopping the calls, texts and voicemails coming through...or the famous line 'You need to go back to the store where you signed up for the service', then they tell you that you have to call customer service!
30 Dec 2010 04:44:37 PM: Never had a problem with my iPhone 4 with Telstra :)
30 Dec 2010 04:49:45 PM: People can send me texts in the same room and they dont come through at all, then at about midnight I get an influx of texts that I have been missing throughout the day.....such a nice wake-up call

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9201 Someone from WA thinks vodafone is Ultimo fail at 30 Dec 2010 04:28:03 PM
Overcharged, lack of reception, recieve messages late, calls cut out, my phone literally falls to bits

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9198 Someone from WA thinks vodafone is totally useless at 30 Dec 2010 04:26:05 PM
I have been getting the typical drop outs etc...

I have now been onto vodafone two days now just trying to get to a point to payout my contract

day one was 1 hour on hold then told i have to go via network troubleshooting team before they will negotiate the contract termination,

so I end up talking to the the network team where the guy's says my area has known issues. But i still have to go through all the trouble shooting steps

eg manually set network then master reset my phone (great fun).

so today I phoned them back to let them know how it is went. still no good

I didn't stay on hold I got them to phone back ( 2.5 hours later)

well now my issue is being escalated and someone will contact me in the next 72 hours

A lot of running around to end a contract on amicable terms





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9197 Someone from VIC thinks vodafone is Issues with vodafone network users at 30 Dec 2010 04:25:25 PM
There are times when I cannot get through to vodafone network users as it goes straight to voicemail. And when I mention it to them they said they didn't have their phone switched off and never recieved my calls!!

I am on 3G and the service is way better than vodafone!!

I guess after 3G it's back to optus or telstra for us

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9196 Someone from NSW thinks vodafone is Worst at 30 Dec 2010 04:22:55 PM
Reception,call droping,poor customer service called many times didn't get through.
I have joined the Worst telecom service.

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9195 Someone from NSW thinks vodafone is Who's side are you on Adam ? at 30 Dec 2010 04:20:23 PM
"We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees".

Hang on a minute......who's side are you on Adam ?

Lets talk about the facts.

1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?

2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.

3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.

4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.

Join the class action and make Vodafone pay you back the money they have stolen from you.
30 Dec 2010 04:36:46 PM: The Facts? Your facts are incorrect. Voda did not buy 3, the networks are still separate so the merge has not effected the networks at all.
30 Dec 2010 05:45:57 PM: ^^This! LOL I put a number in front of my sentence so therefore it is fact!!!

Lets talk about facts!

1) I have no idea but I love to rant!

2) I just went full retard.

Join this pack of ranting fools that want to jump on the band wagon! Hurr durr.
30 Dec 2010 06:31:20 PM: I agree, it seems as though Adam is, for some unknown reason, selling out to Vodafone. FACT: the problems are still there!
I wonder if the Vodafone legal team have issued threats to Vodafail?
30 Dec 2010 06:59:37 PM: Telling people to act like calm and civilised human beings is not selling out! I am a fellow Vodafone sufferer, but I also have a close friend who is a store employee. He gets yelled at and abused at work all the time now - due to the company's incompetence and the customer care people being useless and rude. He is a good guy, but what can he do? He is upset at his company as well and I feel bad for him. I think Adam is just trying to be fair to everyone who has been hurt over this. We have seen comments from other employees saying the same things. Let's be tough on the Voda Execs, but not pick on the lower employees who are also suffering.
30 Dec 2010 07:09:26 PM: Adam is a thoroughly decent and honest person with integrity. He has not sold out to Vodafone.
30 Dec 2010 07:17:12 PM: Hi, I'm on the side of getting things done. I created this site to get Vodafone to acknowledge and fix the problems that I and many others are/were suffering with. Clearly I have gotten Vodafone's attention and now it's time for them to fix the issues. My issues are/were fixed when they agreed to let me out of my contract; that is the fix some people want while others might want free credit or just knowing when their reception will return to normal.

As this site has grown some of the comments have become increasingly threatening on both sides and that is personally and deeply concerning to me. I'm angry and frustrated about the mobile phone problem's I've had as you and many others are. However I've always differentiated between the casual staff member who sells the product and the company who makes that job increasingly difficult. The management of the company is responsible for setting those policies and when they change them the staff will be able to do their job better.

I have not received any legal threats (only the logo on the facebook group was taken down because of trademark infringement) and I have definitely not sold out. I'm not interested in selling and no one is interested in buying. I'll be maintaining this site until the main issues are fixed as I look forward to going back to my fulltime job and my normal life. Thanks. - Adam Brimo
30 Dec 2010 07:28:02 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:00:42 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:27:03 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:57:04 PM: @ 30 Dec 2010 09:28:02 PM - Nicely put, well said!!!
15 Jan 2011 11:25:40 PM: To the original poster.As far as I know, Adam has never said he would fight your battles for you.By setting up this website, he has made it possible for people to realise they are not alone, and so they are not fighting the might and inertia of a large company, all alone and ignorant. He has posted different options available to you, and maintained this website at what has must been a huge drain on his and his friends's lives. He could so easily have just dropped it as soon as his own situation was resolved.
It makes no sense to treat the shopfront staff as badly as Vodafone has treated us- means that we don't have anything to complain about, if you think about it.
This evening, there have been so many Vodafone ads on the tv, full of promises, and I am infuriated by that.Doesn't mean I'm going to smash my tv.(Swear at it is an option-it doesn't have feelings)So, similarly, treat the bottom of the chain staff with respect,unless they're rude to you. I hope lots of them sue Vodafone for Stress compensation.

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9194 Someone from NSW thinks vodafone is Used to be alright at 30 Dec 2010 04:19:57 PM
Been with Voda for years now. Ever since the full integration with 3 I have had issues. Just got off a corporate plan onto an Infinite plan. Got lied to by the 3/Voda rep about tethering charges. Customer service chumps don't know anything that isn't written in front of them. Reception barely maintains 3G and drops out a lot. I used to be on 3 years ago and left them to go to Vodafone. Now I'm back to the same issues I was with when I was with 3.

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9192 Someone from NSW thinks vodafone is crap at 30 Dec 2010 04:15:18 PM
drop out of reception in blacktown and internet is slow and most of the time thats even if it works. M4 especially terriable with reception

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9190 Someone from VIC thinks vodafone is Crap at 30 Dec 2010 04:12:45 PM
i NEVER have ANY internet coverage EVER!!! the only time i can use the internet is when im connected to my wifi at home ...

working in Melbourne city you think i would at least get some coverage. * shakes head* nope


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9187 Someone from WA thinks vodafone is bad enough at 30 Dec 2010 04:08:23 PM
i'm in perth, i go to different suburbs north and south of the river, wherever my work takes me, i use data on my iphone quite a bit to check emails and even surf the web using tethering with my laptop. the data network is SLOW. VERY SLOW. on the iphone i have to keep refreshing the webpage in safari several times before it even gets anywhere close to loading the page. on my laptop things are a little better but still slow. i put up with it and never bothered to call up to complain because the call center is ATROCIOUS. in the few times i've had to call, it has been difficult to understand the operator and the wait times have not been short.

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9186 Someone from WA thinks vodafone is HUGE at 30 Dec 2010 03:59:35 PM
Call drops, unable to call, Cannot browse internet even with full 3G coverage. Trying to talk to Vodafone takes over 45 minutes to get a customer service rep... Worst service ever, was moved from 3 to Voda because Voda reception is "better" yeah right!
Im out and over with Telstra now, Vodafone worst carrier ever.

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9185 Someone from WA thinks vodafone is faaaaaaaaaaail at 30 Dec 2010 03:56:08 PM
drop calls, late messages, no reception slow USB connection.
Also paid $90 for new battery and charger last week but found out now that this is their fault, arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.
31 Dec 2010 06:15:00 PM: what? last time i checked voda doesnt sell batteries or make usb drivers...?

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9184 Someone from NSW thinks vodafone is Call drops poor reception at 30 Dec 2010 03:52:42 PM
Took my phone in today under instruction as problem solving to swap sim card and walla still no change... But found out that Vodafone has changed there carrier and is now using the optus network... Well what can i say that is where the problem is.... I am interstate truck driver with optus phone in my truck with 6db aerial and my old phone just the handset when i was with telstra got more recepton than the truck phne with utside aerial. There is your problem it is because vodafone is now using optus towers and network i am even getting same trouble with my crazy johns broadband....
30 Dec 2010 03:55:25 PM: It's a bit hard, when you are trying to call the scrubbers to let them know you will be coming in a few minutes, and you can't get reception.

(puns intended)

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9180 Someone from NSW thinks vodafone is A waste of time at 30 Dec 2010 03:45:21 PM
My company has 8 phones with voda and December has been the worst in relation to reception and download - especially in the Sydney Airport district & CBD. Fortunately no employee (we do security close personal protection operations) had been affected by the bad service, but the company is going to take its busiess elsewhere because its the only way a big business will get the point - sorry Vodafone CEO no bonus for you next year

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9179 Someone from QLD thinks vodafone is Mobile coverage at 30 Dec 2010 03:44:37 PM
Just visited Mackay for the Christmas holidays. My mobile coverage was appalling. Last time I visited I was not with Vodafone and had no problems, this time with Vodafone I was lucky to get reception or little reception most of the time. Not impressed. Unless Vodafone improves their coverage I will be moving to Telstra (whom I know do have good coverage) when my contract with Vodafone expires.

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9177 Someone from NSW thinks vodafone is Awful!! at 30 Dec 2010 03:43:12 PM
I have recently switched from 3 mobile to vodafone less than a month ago and now i rarely have more than one bar of reception wherever i go and i am rarely able to send an sms or make a call without some sort of hassle!! The service is horrible, i had no problems on 3 and now i am stuck with the shitty vodafone service. Also, when i bought my phone i had to ring customer service to activate my sim which i was unable to do for 2 days as "customer care" constantly put me on hold for 40mins and then hung up on me!! Finally after getting through, asked to speak to complaints department then was once again hung up on, disgusting!!

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9173 Someone from QLD thinks vodafone is Very fail!! at 30 Dec 2010 03:33:20 PM
We signed up for vodafone afrter ;promises of full coverage in our area...FAIL! So we return 6 days later and cancel contract to sign up with Optus again. Vodafone still billed us for a month & now due to us not having vodafone numbers we cannot even pay the bill!! They have since billed us for another month and the 2 handsets (which were returned to them) so now outstanding over $1700 for nothing!!!! Whenever I try to ring them they hang up on me after at least 30 mins on hold...EVERY time! I've sent an email over 2 weeks ago & no response. It seems they are uncontactable!!!!
30 Dec 2010 06:50:57 PM: woww .... i thought they were ridiculus but not this much!
good luck i do understand your pain.

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9170 Someone from VIC thinks vodafone is total a failure at 30 Dec 2010 03:27:16 PM
a very disgusting service and network i have ever experienced cant make calls,cant receive calls always give message no network coverage for callers its always gives unavailable and turned off,not only this the broad band facility given with never connected since the day i changed from three to voda.

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9164 Someone from NSW thinks vodafone is badly at 30 Dec 2010 03:18:06 PM
2 days service full month bill. 1 bar reception at best in an "ideal" location for service, impossable to contact customer service, only achived twice but was suddenly disconected both times when askin to speak to the complaints department...
30 Dec 2010 03:45:58 PM: i have the same 1 bar of reception issue and also was hung up on after finally getting through and asking to talk to complaints department!!

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9158 Someone from NSW thinks vodafone is terrible service. at 30 Dec 2010 03:06:59 PM
i'm really sick of all this! vodafone when will you finally start living up the standards you set for yourself! my families business suffers because of your coverage. one minute ill have full coverage & when i pick my phone up i have none.
if this isnt fixed soon im changing companies. start doing something about this!
& another thing, somewhere that i was told my usb internet modem would work it doesnt!
then again, thats not very surprising. -______-

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9156 Someone from QLD thinks vodafone is obscene at 30 Dec 2010 02:59:34 PM
My mum is in cairns on holidays and i sent her into town (cairns CITY)shopping and surprise surprise she has the most dodgy reception imaginable and i can't call her. Also standing in white rock the reception hardly works. Bugger of back to U.K or wherever it is you came from and how embarassing if you actually worked for them. Please if you can't provide a service give up because it's costing everyone money you pelicans.

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9154 Someone from VIC thinks vodafone is 9/10 at 30 Dec 2010 02:56:23 PM
i moved an hr away from home for work and it was costing me a fortune calling my boyfriend every night. he did some research n thought vodafone would be the best with calls data etc on the iphone 3gs. i told the salesman where i was living and why i wanted the phone (he told me he also lived there etc) he continued with the sale and let me leave the store thinking i was happy with my purchase. when i got home i had no reception within 5-7 minutes drive from my house! why did he not tell me he had no reception when i was purchasing it!? the next day i went in and told him and asked him why? his response was oh yeah i got a telstra sim which i use when i'm at home! i was angry!! i then rang vodafone and they took $10 off y bill! wow thanks alot vodafone!! 1.5yrs later and im still having trouble with reception, echoing calls, delayed msgs (which is so annoying especially when you are going to meet someone or are waiting for a txt!), calls that don't go through, my phone not calling when someone tries to call me.
the only reason why i haven't given them a 10/10 is because i usually get someone nice, helpful and who i can understand when i call for help!
get your act together vodafone! if that guy had of just been honest right from the start i wouldn't be in this situation! in 6 months vodafone will loose another unhappy customer they wont be getting back!

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9151 Someone from QLD thinks vodafone is Sporadic at 30 Dec 2010 02:50:20 PM
For several months Vodafone have been inconsistent with providing me with MOBILE PHONE COVERAGE as well as MOBILE INTERNET ACCESS. I have spoken with dozens of staff from their Customer Services, Faults and Network departments including Management, all in India and Egypt? They usually explain the problem away by informing me that they are doing maintenance in my area and that this will improve my service. This answer did not satisfy me after hearing it repeatedly, so I eventually asked them which areas are affected and how long it would be before my service would be reinstated. They then told me that the whole of my area, Parramatta, was affected, but would all be fixed soon. The funny thing is that I don't live in Parramatta, I don't even live in NSW!! The main issues with my mobile phone involve text messages not being received for 24 hours or longer, or in some cases being sent repeatedly maybe five or six times. I have no control over any of this, nor sometimes any idea of when it is happening, but not only has it cost me loads of money in lost business, it has also cost me excessive phone costs whilst it is happening. I am extremely fed up! I am reluctant to change back to Telstra as I have had major problems with them in the past, as well as Optus who began billing me for a phone service I did not even have connected!! I have utilised the TIO for these complaints, but as they are so bombarded with complaints it usually takes months before the problems are addressed, and in my case the TIO appeared quite powerless against the huge bully phone company so the issues were definitely not resolved to my satisfaction. I support any fight against any telephone company.
30 Dec 2010 03:08:51 PM: I agree with you thoroughly and I have felt your pain. I left Telstra and Bigpond because they hold close to a monopoly (I prefer not to shop at Coles or Woolies either), but I guess I'll be going back to them. At least their service is better than the alternatives, even though we pay through the teeth for the services! I hope the National Broadband Network makes a big difference.
30 Dec 2010 05:06:19 PM: NBN that is a failed business model will not work basic connection $ 56.00 at 12 megabits per second speed . No body has said how many GB per month that will buy, NBN guess is about enough to check the email some were between 2 GB and 10 GB , i will be keeping my TPG at 6 megabits per second and very competitive pricing thank you the politicians have had the wool pulled over there eyes again Telstra is already selling 30 megabits speed plans in Sydney or Melbourne now maybe able to get 100 megabits with newer technology. I wont be changing over just wont be able to afford a decent limit.

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9149 Someone from ACT thinks vodafone is awesome at 30 Dec 2010 02:41:27 PM
I recently switched from 3 to vodafone and my coverage and reception are fantastic! I'm not a very technical person so if i need to know something about my phone or have a general question i go into the civic store inside the canberra centre and the staff are so friendly and always help me. No matter what problem i have they always fix it! THANKYOU VODAFONE CANBERRA CENTRE
30 Dec 2010 02:45:16 PM: Yes, because you live in Canberra. Vodafone has to look after the politicians.
30 Dec 2010 02:49:45 PM: I am not a politian i work in a supermarket
30 Dec 2010 02:54:11 PM: Also remind you, this website is for the complaints, Can't you read 'Share You Pain'?? if you don't have pain, that's your good luck but please go somewhere else.
30 Dec 2010 03:01:21 PM: I didn't say you were a politician. Or, "politian", as you say. I merely pointed out the fact that you live in Canberra.
30 Dec 2010 03:05:56 PM: I don't have time to hate i deal with bad issues logically and politely. Good day to you
30 Dec 2010 03:11:53 PM: You are dealing with a "bad issue"? I thought you just came here to tell the rest of us what a fantastic reception you have.

And what wasn't polite in what I said? Look at that, not even one profanity. We surely must be living in an age of gentlemen.
30 Dec 2010 03:17:01 PM: Nothing i wrote suggested that i was dealing with a bad issue at the moment,It stated txat i that i delt with them logically and politely.It was very ungentlemanly of you to twist my words. Good day
30 Dec 2010 03:48:16 PM: Maybe those of us having issues in Melbourne and Brisbane should pay for flights to Canberra and talk to staff in the Civic Store inside the Canberra Centre. That seems like the logical thing to do.
30 Dec 2010 06:20:17 PM: everyones acting like this is the first time in the world a mobile network has had a capacity problem, does everyone here think that nothing usually breaks down sometimes?
30 Dec 2010 08:35:30 PM: Sometimes is acceptable, constant for 6, 12 or 18 months on end? Completely unacceptable. I know 100% uptime is not completely feasible. 30% uptime? unacceptable.

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9146 Someone from VIC thinks vodafone is It Is not at 30 Dec 2010 02:38:18 PM
You guys need to seriously see the logic in this website. oh hang on.. there really isn't much logic at all! Vodafone and 3 will merge to become one company which will be known as VHA (Vodafone Hutchison Australia). With the millions of dollars that this company is pumping into its infrustructure, there is sure to be some sort of disturbances to our services. Sorry to break it to you guys, but that's how its going to work, when companies are merging their satelites. You all need to take the example, a few years ago, when Optus officially took over Virgin they faced similar issues. Of course back then it was thrown into the media so easily as it is today. Optus and Virgin had similar problems but the end result with everything settled was greater and better coverage. VHA is on a similar strain and this is to be expected with all the network upgrades. Its difficult for everyone now but the end result will be great. A little patience is required from you guys.
30 Dec 2010 02:43:47 PM: Really? So I'm having bread from Tip Top delivered to my house every few days, on a contract, same brand everytime. Suddenly Tip Top merges with Helga's and the bread I'm buying is mouldy - inedible. They keep sending me the bread, and I still have to pay for it, but I can't eat it. I have to go and buy another brand of bread from the supermarket in order to eat.

The merge of Tip Top and Helga's is the cause of the mouldy bread, some problems with getting the infrastructure together.

Is this acceptable? Or should have Tip Top and Helga's figured this all out before hand?
30 Dec 2010 02:48:19 PM: You are talking asif Vodafone has failed to provide any reception for its consumer's. Also, VHA have contanstantly been working on its infrastructure to build and improve, thats where most of it's money has been spend the last year or so. VHA's reception is not constantly 'moudly' like the bread you have been recieving. There are a few drop outs here and there, but that is expected from any telco company out there, even TELSTRA.
30 Dec 2010 02:54:54 PM: Well, figuratively speaking, my bread is always mouldy. That is, I cannot make or receive calls, and when I am lucky enough to have a signal to call, it either drops out within 30 seconds, or it breaks up so the person on the other end can't hear me. I receive SMSes and Voicemails hours afterwards, making them irrelevant. One sms I received was from my friend begging me to come and pick her up from the train station as she had been waiting for a taxi for half an hour and some guys were hassling her. I received that SMS four hours later, when she had already walked home. What if something had happened to her?

Either way, I'm getting a bit too far in this. All I really wanted to say is that your excuse is not acceptable. Maybe it would be for a small business but Vodafone is a multimillion dollar, multinational company.
30 Dec 2010 02:58:35 PM: Voda and 3 use different 3g networks networks. Voda city 2100mhz network is shared with Optus while 3's 2100mhz is shared with Telstra. Optus and Virgin used the same 3g network namely Optus so there were no networks to amalgamate when Optus bought Virgin. So how can Voda's problems no be the same as Optus a few years ago?
30 Dec 2010 03:01:07 PM: i have been having these problems since i changes to vodafone 1.5 yrs ago... they can't use the merging excuse forever!
30 Dec 2010 03:21:39 PM: Obviously you have not experienced the quality of Virgin/opyus as yet. Please check facts first
30 Dec 2010 03:22:26 PM: Well you would think Vodafail and 3 would have learned a few valuble lessons from Optus and Virgin NO??
there is no excuse for poor customer service...and as i have been with0vodafone for nearly 10 years i can tell u its not the 1st time its happend...i can say tho it is getting worse!
and every excuse in the book still does not account for the way we are spoken to or put on hold for hours on end....i dont c how merging can have me on hold for over 3 hours!
Merging should be all pre planned and thought out so as interuptions to people who pay good money for a service isnt interupted! at least send a text explaining a time frame this could be going on for!
I have an image in my head that everyone is on a smoke break while im wasting valuble time on hold, only to get a person who doesnt spreak EnGRISH!! tell me its my fault....was he told to say that because of a merger? PFFFT
30 Dec 2010 03:25:49 PM: Also, let's us not forget that customers did not have a say in the merger. Voda bought out 3 because there was a business opportunity for them. We all know merging is complicated but it is VHA's responsibility to handle the transition as smoothly as possible and to treat the customers right. Instead, your company (not you, not your fault) hid the issues from people until it blew up in your face. Now you are here demanding patience from customers. I'm sure even Nigel will not appreciate you adding oil to the fire.
30 Dec 2010 03:35:15 PM: I don't particularly want to get into this debate that the two of you have been having, but I would like to point out to this person that obviously works for Voda, that maybe at least a little information from Voda would be beneficial to its customers "Hey guys, we're going to merge soon and there may be interruptions to services, it will improve and we'll keep you updated'. Instead, we were first given no information, and now, since so many people have stood up and said they're not happy with what's going on, we are given mis-information from staff in stores and then on the phone if we do manage to get through to customer service.
30 Dec 2010 04:33:57 PM: Common misconception, Vodafone did NOT buy 3 or vice versa, it was a merger not an acquisition. Since the merge, the networks have remained separate, so blaming Voda for 3's network issues or vice versa again, is incorrect. 3 are still in contract to Telstra and until that end the networks will remain separated.

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9145 Someone from ACT thinks vodafone is very bad at 30 Dec 2010 02:37:03 PM
I am writing my concern about my cell phone service curring having diffuclty with VODAPHONE. I beleive if I write in here then i might get some response to my issue. I called there customer service but had waited hours but no luck to speak with any one. Network droping is giving me a lot of pain and at the same time some people misunderstood me for not being able to contact to me. I would new mobile connetor not to connect with Vodaphone at least not for 3/6 months until this issue has been resolved. I would not be paying my monthly contract money for this poor service.

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9144 Someone from NSW thinks vodafone is dissapointing at 30 Dec 2010 02:36:35 PM
I've been with vodafone for as long as i can remember, and it's always been great service within the metropolitan areas & even large country towns. But lately - massive fail! I find myself turning my phone on & off multiple times a day to try & kick some life into the coverage and it usually works for a little while, but inevitably drops out again within hours. Calls dropping out, texts taking hours to reach their destination, 3G coverage is almost non-existent - I even checked my bill to make sure I hadn't been cut off for an overdue account, but no, i'm still paying my monthly bills as I always have, it's just not being reciprocated by Vodafone with reliable service.
FAIL.

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9143 Someone from QLD thinks vodafone is Bad at 30 Dec 2010 02:36:24 PM
Was with Optus/Virgin/iSim - all on the Optus network. Had no problems. Went to a Service Provider on Vodafone Netwrok - for 1 month - calls dropped off, calls kept going to voicemail even when the phone was not being used, no reception even in the middle of the city. The call cost may have been cheaper but when you have to re-call or kept getting charged to retrieve voicemail, it didn't work out any cheaper. Luckily, this was a pre-paid service. We then transfered to Think - their plan that uses the Telstra Network. No problems now. Vodafone - never again.

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9140 Someone from QLD thinks vodafone is extremely at 30 Dec 2010 02:31:07 PM
i have and internet plan usb modem with vodafone and i have not been able to use it for the past 4 months. i have been paying $40 a month for internet that i cannot use. It doesnt connect and when it does it is so slow with the connection. i live in the middle of Ipswich QLD so there is no reception issues at all. I am very unhappy with this issue. as myself and my family do need the net for alot of stuff.

thanks kirsty watkin
30 Dec 2010 03:33:57 PM: If vodafone cannot fix your problems, tell them your taking the matter up with telecommunications ombudsman qld .

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9139 Someone from QLD thinks vodafone is Epic Fail at 30 Dec 2010 02:30:33 PM
I live approximate 5kms outside of and work in Brisbane CBD, over the past few months I've noticed my 3G service getting worse and worse, I'll have full bars of 3G, yet everything will just time out, sometimes putting it in and out of airline mode will work, but more and more it does nothing. After repeatedly calling customer care I decided enough was enough, this is where the real frustration begins.

I rang up customer care and was put through to tech support where I waited on hold for approximately half an hour, finally my call's answered, after swearing tooth and nail (not in a profane sense, as in trying to convince the operator) that I've gone through the trouble shooting steps again and again, have upgraded to an from a 3G S to an iPhone 4 since the problems began (eliminating my handset and SIM as cause of the issue) he finally agrees to escalate my call, I wait on hold for another half hour or so, only to be put back through to first level support, I explain to the technician that I've just gone through this process and am waiting to be escalated, he puts me on hold AGAIN. Another half hour of sitting on hold and my phone call is disconnected!

Furious I call back up, go through the same process of convincing first level support there's nothing wrong with my handset, I then go through to second level support and have a support ticket opened. Great finally getting somewhere.

Not quite: A few days later customer care rings me back up. They're closing my ticket on the basis that my location is considered a low coverage area. I was furious at this point:

1. I explained when I lodged my ticket this problem is persistent everywhere I go, Home, Brisbane CBD for work, Melbourne CBD. If Brisbane CBD SERIOUSLY considered a low coverage area?
2. I don't care about what the coverage is like at home. Whenever I'm at home, my phone is connected to my wifi, I have no need for 3G at home.
3. According to the coverage maps on the Voda website, my street has perfectly good coverage.

The customer care rep said he was going to go back to his supervisor and call me back.

Later on that afternoon I got a text message saying my support ticket had been closed and to give them a call customer care for details of the resolution.

To hell with that, I'm not going to go through the same process all over again and potentially get nowhere with it, prepare for case with the TIO.

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9138 Someone from NSW thinks vodafone is dreadful service at 30 Dec 2010 02:27:26 PM
I've been with Vodafone for years and was very happy with their service but the last few months it has been awful - dropped calls, incoming calls not getting through, texts take hours or days (or never) to reach me. My phone battery has to be charged every single day. I have to drive 20 kms to pick up messages and am at the point where I no longer bother taking my mobile with me in my immediate area. I complained (what a process! I nearly committed suicide) and was finally told that yes, the network is overloaded and no, there was no immediate plans for Vodafone to do much about it. Vodafone has offered to waive my exit fees if I want to get out of my latest contract and I'm going to have to do that. Not good enough Vodafone. What HAPPENED to you??
30 Dec 2010 02:37:43 PM: You nearly committed suicide??!!

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9137 Someone from NSW thinks vodafone is 100% at 30 Dec 2010 02:26:39 PM
I have been with Vodaphone since I was 14 years old I am now almost 22, and since i signed my last contract almost 2 years ago I have had the worst reception imaginable! My mother lives in South Windsor and basically every phone call I make from here cuts out. I live in Mulgoa and i have no hope of receiving the slightest bit of reception. The rest of my friends and boyfriend who are with other networks have no problem in making calls or messaging or internet usage. I've had enough its so frustrating and once my contract is up I will most certainly be looking into signing up with another company. I pay $100 dollars a month for this junk and I don't see what I'm paying for! Enough is enough!

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9135 Someone from NSW thinks vodafone is Sorry I signed up at 30 Dec 2010 02:24:13 PM
Locked myself into a 24 month plan only to discover that Vodafone's signal at my home is weak. Sometimes I have one or two bars, but calls regularly drop out. Probably 50% of the time I have no signal at all. My wife's Optus phone and my daughter's Virgin phone always have strong signals at home. We live in an outer western Sydney suburb. According to Vodafone's coverage map, we are in a strong signal area... false advertising is putting it politely. Looks as though I now have to go through some pain to get out of this contract.

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9133 Someone from VIC thinks vodafone is 100 at 30 Dec 2010 02:21:00 PM
This time last year bought a lovely new blackberry on plan. I asked several times about actual coverage as I knew I would be traveling in country areas of Victoria. no problems they said. they lied. no coverage not even at my house.. On the outskirsts of a major provincial city! then the fun began, no service means no way to contact by phone talk about classic cacth22 and when the shop was open I was in the country with no service! It took agesl to sort out and I had to send the blackberry back. Yes , I was happy to pay for it and buy it outright, but was NOT allowed! Never mind all that hassle I then hade to go to to buy another new phone and change carriers!
definitely would never recommend vodafone to anyone. stroppy nana.

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9127 Someone from QLD thinks vodafone is poor service at 30 Dec 2010 02:15:59 PM
Vodafone service has been pretty good to me up until I started receiving no coverage at my partner's home in Newtown 4305 even though the Vodafone website clearly states that there is coverage in this area. My frustrations come from the fact that I am unable to send messages and receive messages, access the internet, make outgoing calls and receive incoming calls when I am in Newtown 4305. Basically, I might as well not have a mobile. It is a real inconvenience to me and I've had to purchase an Optus sim in order to gain access in this area. I am not a fan of Optus but in this instance they offer the service I require. I do not see how it is fair that I am in a contract with Vodafone and am paying for such a service but am not receiving the service that was promised to me when I entered into this contract with Vodafone. I have tried to contact Vodafone customer service lines to discuss this problem, the only problem with this is that I am placed on hold for long periods of time. I also submitted online emails explaining my situation to Vodafone customer service personnel only to receive a reply email saying that the issue had been resolved before they had any contact with me. My perception of Vodafone was once good and now I beg to differ...

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9126 Someone from QLD thinks vodafone is New Business Customer at 30 Dec 2010 02:15:11 PM
We have been a business customer of Vodafone since June 2010. One day after the first invoice was due, our phones were disconnected due to non payment. The problem was, the billing address was wrong, hence we did not receive an account - but not only that - after a lot of complaining, I was told by a Vodafone call centre person that they did not have a record of any invoice being sent. This was my first introduction of how I would be treated as a business customer. Since then, we have had continual drop outs; failing to connect; SOS only calls; calls breaking up; calls going direct to message bank even though phone is fully functioning. On several occasions, I have had to drive back to the office to use a land-line to make calls as my clients and customers cannot hear me or the phone drops out and I am unable to return the call due to the phone failing to connect. I have had to drive back to work after coming home to get another phone (on another network), because the only coverage I got from my Vodafone was SOS. We have two Vodafones and now we actually carry two phones on another network, so that we can call each other to say that the Vodafone is not working - or the call is going straight to message bank. I have had calls from our staff to say the other person's phone is not contactable. I then ring my work partner on the other phone - he then rings the staff member. All these calls are costing us money. A simple phone call, now becomes three calls. In addition, we are paying a set monthly fee for the phones, which we cannot utilise properly and in the meantime, paying for additional mobile calls from our landline and the other mobile service provider. The problem is so bad that it is actually causing me stress and frustration, because I worry that the person ringing (my customer or potential customer or client) will not be able to hear me or the phone will drop out. I find that I have to repeat myself continually-which costs me time. Lately, it is without fail that my callers tell me that I am breaking up and could I ring them on another phone. I am constantly apologising to customers/clients for something that is not my fault. The problem is out of control. How can we run an efficient business, based on communication - if our phones don't work?

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9123 Someone from VIC thinks vodafone is at 30 Dec 2010 02:11:09 PM
on a recent trip from Ballarat to Mildura there was no coverage even after passing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.

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9121 Someone from NT thinks vodafone is Very Fail at 30 Dec 2010 02:09:24 PM
I have been with Vodafone for over 2 years. a few months ago we had a really bad storm and all vodafone reception dropped out for 2 days. On the second day I borrowed a telstra phone to ring vodafone helpdesk to find out what the go was. It took $40.00 of prepaid credit and an hour of waiting for them to pick up the phone. Just for them to tell me there was absolutley nothing wrong with the reception in alice springs and it is my mobile phone. well i tried 2 other handsets and they must have been broken too as no reception on them either. I rang vodafone back and they said there was nothing they could do. It luckily came back the next day. I also have had times and places where I do not get reception at all. it is as simple as walking 2 metres and the reception drops out. When I signed up for Vodafone I was told that Alice Springs would have as good reception as any large city by the end of the year. Well 2 years on and I still have the shittest reception. good on ya vodafone... you liars... and please for the love of god. hire a fucking australian.

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9120 Someone from VIC thinks vodafone is at 30 Dec 2010 02:08:31 PM
on a recent trip from Ballarat to Mildura there was no coverage even after assing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.
30 Dec 2010 02:39:31 PM: From looking at Voda's coverage map it is fairly clear that most of the way from Ballarat to Mildura there is no Voda coverage. Same applies to Bendigo to Mildura. There is also no national roaming avaiable in that part of Victoria.
When I moved from city to country last year I found Voda the weaker of the networks in terms of coverage.

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9119 Someone from VIC thinks vodafone is 100% at 30 Dec 2010 02:08:03 PM
Takes forever to load webpages, i get hardly any 3g reception. Waste of time and money

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9113 Someone from TAS thinks vodafone is at 30 Dec 2010 01:58:03 PM
Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

Peace
30 Dec 2010 02:04:28 PM: Why did you have to post it three times? You wanted to make sure we saw what an idiot you are?
30 Dec 2010 02:29:53 PM: COMPLAINTS ARE VALID! If the service wasn't so bad you wouldn't have such a high number of complaints. I could drive from Penrith to Ryde and have bugger all service. If you depended on mobile communication and poor service cost you your job!! What would you say then?... You'd better work harder or go to Telstra and work SMARTER !
30 Dec 2010 02:46:39 PM: re "take into consideration that there are 5000 other people calling at the same time as you", 5000 people calling at any one time is a lot if they are all complaining then it speaks volumes about the service.
30 Dec 2010 02:47:52 PM: When a phone has to constantly search for a network when the network is poor, it uses up much more battery life than it should. There is no 'wtf' about it. Your anger also seem to be misplaced. It is unfortunate you have to stop doing your job to help out the TIO, but there wouldn't be this many complaints if Vodafone had provided a good service.
30 Dec 2010 02:50:53 PM: Even New York was only named twice...............Why 3 times posted brother?
30 Dec 2010 02:59:32 PM: Love the way you suggest it's the customers fault for Vodafone's problems. Get a dictionary.
30 Dec 2010 06:42:51 PM: YOU posted this because you work for vodafone ?
30 Dec 2010 08:20:41 PM: can someone please look carefully at my maths relative to a following statement made by the person above "I can easily say theres double the amount of happy customers as unhappy ones." that is one third of vodaflop customers are unhappy. I would leave town if every third customer was unhappy, wanted a refund or blood. FINALLY THANKS FOR ADMITTING THERE IS A PROBLEM YOU JUST NEED TO GROW A BRIDGE AND GET OVER YOURSELF BY ADMITTING THAT VODAFLOP IS RIPPING PEOPLE OFF
31 Dec 2010 01:45:07 PM: That right you said it, there is a problem. I get frustrated when I go into the store and get told there isn't one....seems I'm not the only one.
31 Dec 2010 07:47:56 PM: You don't go into the store if you have a problem - they don't give a shit about your problems & if they did they wouldn't have a clue how to fix them. They're salespeople - nothing more, nothing less.

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9112 Someone from TAS thinks vodafone is not at 30 Dec 2010 01:57:40 PM
Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

Peace

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9111 Someone from TAS thinks vodafone is not at 30 Dec 2010 01:57:10 PM
Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

Peace

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9110 Someone from NSW thinks vodafone is at 30 Dec 2010 01:53:00 PM
for some reason, my vodafone coverage has dropped out completely. yesterday it was fine. today i have no signal. what will tomorrow bring?

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9105 Someone from WA thinks vodafone is Unaustralian at 30 Dec 2010 01:39:21 PM
So I went to WA, knew I had my global roaming turned on in case I woke up in New Zealand and found out that National is only Tasmania and Vic Coastal areas. Vodafail!


Me-------------------
"Hi, It would appear that my National Roaming isn't working. I'm currently out of Vodafone reception and while I have full reception on my virgin phone I still cant use voda.

Is there something I'm doing wrong?"

Vodafail----------
Hi Andrew,

Thank you for your email.

From accessing your account, I can see that National Roaming is active on the account.

Please be advised the National Roaming network that Vodafone have, is only available in Tasmania and the Victorian coast.

Kind regards,

Chianti
Correspondence Team

------
30 Dec 2010 03:05:10 PM: Andrew, you must be joking............right? The above cannot be genuine surely? Oh apologies Andrew, as you were, of course I briefly forgot for one moment...............it's Vodafone, say no more!

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9103 Someone from TAS thinks vodafone is mega fail at 30 Dec 2010 01:37:33 PM
I am pretty much in the middle of launceston and have no reception at my house, cant recieve calls or make then, no data transfer, not even emergency calls only!

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9101 Someone from VIC thinks vodafone is Extreme fail at 30 Dec 2010 01:34:49 PM
My previous post was #9084.

I have just received an SMS from Vodafone stating:

"Vodafone Update - Ticket closed as all necessary checks has been done by Network tech detected fault at the server Site contact tech support for assistance"

By the way, that is copied exactly from my phone.

So now what? Nothing has changed. I still have a bad signal, call dropouts/breaking up, poor internet connection. All the same problems what I had before.

Did they fix the fault or just detect it? I doubt they did anything.
30 Dec 2010 02:01:42 PM: I think that means they admit there is a network problem for your issues..and let's face it, no one knows when/how/where it's going to be fixed. I guess now you have to decide what you want to do. Do you want to stay and wait for a bit, call up to complain and get some discount, or complain to get out of your contract. See 'How To Complain' section.
30 Dec 2010 02:15:44 PM: I think that means they admit there is a network problem for your issues..and let's face it, no one knows when/how/where it's going to be fixed. I guess now you have to decide what you want to do. Do you want to stay and wait for a bit, call up to complain and get some discount, or complain to get out of your contract. See 'How To Complain' section.

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9100 Someone from ACT thinks vodafone is at 30 Dec 2010 01:34:09 PM
I have contacted Vodafone several times over the past few weeks regarding my reception and all they do is try tell me it might be my handset, I have explained numerous times that everyone I know on Vodafone is having the same problem, I get messages delayed by hours, messages I send delayed by hours and 99% of the time when someone tries to call me or I try to contact another person on Vodafone it says there phone is off...F@ck you Vodafone for trying to just sweep the problem under the carpet instead of working on a solution!

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9098 Someone from NSW thinks vodafone is A joke at 30 Dec 2010 01:26:08 PM
Two days after I received my BlackBerry, pressing the trackball would no longer work. The "Customer Care" line was answered by a speech recognition system incapable of recognising any speech and after much trawling to find a number that would put me through to an options menu, I was subjected to a two hour long wait before a human answered and provided me with, of course, a useless solution. So arcane and impractical was the repair process that I've just worked around the problem. Suffice to say, the Vodafone retail store experience was equally parlous, with bad attitude thrown in. Even the store manager put me through to a so-called Customer Care line which only resulted in another marathon wait. Then, it's the same story of no coverage, dropped calls, emails ostensibly sent but never arriving, achingly slow data speeds. I have never had these problems with Telstra and am now being punished for signing up to a cheap deal with Vodafone -cheap for a very good reason. I will continue warning everyone I speak to against using Vodafone's services, if it can even be called such a thing.

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9095 Someone from SA thinks vodafone is Number 3 for Coverage at 30 Dec 2010 01:21:04 PM
Since buying a Nokia 6121 vodafone service at Modbury North/Modbury has been a failure thanks Vodafone. Seems Vodafone has very poor coverage in this area as the only tower is at Milne Road Modbury North compared to Telstra /Optus who have towers at Tea Tree Plaza (Hospital) both offer serious coverage for the network user comapred to Vodafone.
Also vodafone cell id states the suburb your from the direction of the antenna and not the all round cell id from the site like Telstra / Optus thus making it seem like they have lotsa towers.

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9085 Someone from NSW thinks vodafone is Laughable at 30 Dec 2010 01:09:16 PM
Great new I-phone I have purchased through vf but I can't use it 70% of the time as it has little or no reception, I've called vodafone customer care, networking, I-phone support and cancellations department, made well over 10 phone calls to have this resolved only to be told it can't be fixed. I asked to cancel but the best they would do is give me a reduced monthly contract rate for the next 3 months. Still not happy, when I find the time the ombudsmen is my next step. I have wasted so much time on this already I have told everyone I know about my experience with vf and they all agree they are poor at best.

I use this phone for my business and it has affected my daily work as customers can't get through to me and I can't call them when I need to.
I can't even make a call from my bedroom, couldn't call from a restaurant in the middle of Wollongong, and last weekend driving through sydney it was even worse.

I will never use vodafone again.
30 Dec 2010 02:32:21 PM: what idiot uses vodafone for business purposes.

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9084 Someone from VIC thinks vodafone is Extreme fail at 30 Dec 2010 01:09:00 PM
I have been with Vodafone for 4 years. Prepaid only, but I spend about $50 - $100 a month on credit.

This problem started in September, when all of a sudden I had NO signal for a week. In order to make a phone call, or receive any SMS or Voicemails, I had to drive about 10km to a spot where I had 1 bar of signal, and even then, without moving the phone call would drop out.

Before this, I had a fairly good signal, only occasional problems. Well after trying to call Vodafone for 3 days, where they would have me on hold for half an hour and then hang up on me, I finally got through to an overseas call centre. I gave them all my details, told them my story, they said they would investigate the matter and call me back.

They have called me a few times since then to tell me that they are still investigating the matter. Now, THREE months later, I get another call from them saying that they had to upgrade something on one of their towers, and that is what was causing the problem. They asked me if I had an improved signal, I said no, half the time I have no signal, and the other half I have one or two bars of signal but the phone calls drop out, break up, and I receive SMS and voicemail sometimes hours after they were sent.

Vodafone then told me that they will give me another call in a few days to update me on their "investigation". Let me guess, they will just say exactly the same thing?

I am a casual shiftworker - on-call - and I cannot count the amount of shifts I have lost because my employer could not get in contact with me.

My fiance is also with Vodafone. He has been with them for a very long time. He unfortunately locked himself into a new contract just before these problems started. Now he is stuck with almost non-existant reception, and a poor internet connection, when he can actually connect.

I've had enough. I rely on my phone for many things, and it has been an extremely stressful time for me, ever since this started. I'm sick of Vodafone's excuses.

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9080 Someone from SA thinks vodafone is SA 5245 at 30 Dec 2010 12:58:41 PM
Problem with little coverage both 2g and 3g at Paechtown seems vodafone coverage map states in blue highlight that we have coverage but the map is not a true indicator of actual coverage at his location.
Vodafone map does not define Handheld or Carkit/external antenna needed to achive their signal on your phone!.

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9079 Someone from NSW thinks vodafone is Stuffed Service at 30 Dec 2010 12:49:24 PM
Looking for work lost two jobs because of bad and faulty coverage
Joining the class action

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9078 Someone from NSW thinks vodafone is massive fail at 30 Dec 2010 12:47:40 PM
when friends try to call and it will go straight to voicemail, even when i have my phone sitting next to me and it has full reception! i get the voicemail about 20 mins later, hopefully i dont get an urgent call soon!
may as well pop in that mms take about half a day to be received!

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9077 Someone from VIC thinks vodafone is RIP OFFS at 30 Dec 2010 12:46:34 PM
Vodafone has been quite crappy to me as in the plan situation..
I get no reception, doesnt ring or receive calls, does not receive or send messages, costing too much money to look after it!! Trying to get more money out of me even though i have not gone over my plan, Go in to the store to complain or ask questions and they say there is nothing they can do about it!! I feel like i have been ripped off because i pay the bills when i hardly get reception and most of my calls or messages do not go through. :(
Melton;

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9076 Someone from ACT thinks vodafone is disappointing service at 30 Dec 2010 12:44:09 PM
Delayed SMS messages are my biggest issue along with poor coverage in NSW when I travel

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9075 Someone from QLD thinks vodafone is at 30 Dec 2010 12:42:45 PM
I had been with 3 for over 5years and just 3mths ago I got a new phone and thought because Vodaphone now owned 3 that there coverage would be as good if not better then 3 sadly mistaken it drop out heaps no coverage in lots of areas not receiving messages from friends internet coverage really slow even not at all I now wish I had stayed with 3 never had this bad a service with them really hope it gets better soon plzzzz
31 Dec 2010 12:15:15 AM: Vodafone don't own Three, it was an 50/50 merger. They are still run on seperate networks at this stage.

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9073 Someone from VIC thinks vodafone is FAIL IS EPIC at 30 Dec 2010 12:38:39 PM
I have a mobile broadband that does not hold stable connection in my area, i have constantly been to the shop to discuss issues and over the phone with no help i keep getting advised that i need to replace the sim as it could be a faulty sim not connecting to the network or that my dongle needs to be changed. it was been changed about 4 times and yet i still face issues with connectivity. Everytime i call vodafone i am advised that there is tower or signal upgrades and ive been advised that ever since which is just what they rely on so people dont call back. My nephew worked for vodafone and advised that they always claimed to be doing 'software or signal upgrades' and they can never give a eta for it. its frustrating all i want to do is get it fixed. sad to say ombudsmen must be the answer

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9072 Someone from NSW thinks vodafone is nightmare at 30 Dec 2010 12:38:16 PM
My husband and I both have Vodafone prepaid phones- I've had the same number for about 13 years and his about 7 years. My phone service has been up and down over the years but nothing too bad lately. My issue is with the Vodafone wireless prepaid internet. I paid the $100 for the USB stick and then purchased the credit for a months internet use (on three separate occasions. The internet was SO slow that it took at least 5 minutes to load ONE page most of the time so I hardly got any use out of it. Despite not downloading anything, my "usage" showed that I had downloaded heaps of data from both 3G and GPRS which was definitely NOT the case. I can't understand why the reception was so bad when both our mobile phones work fine in this same area but the computer would only ever pick up a very weak signal at best. I needed this internet access for university work and can't afford a plan (besides, I wouldn't trust them enough to sign a long contract- lucky I didn't). I think my lecturer stopped beleiving the same excuse about my abysmal internet reception after a while. My main issue really, like many others is the call centre. When I call I am asked the same identifying questions by each person I speak to, many of them are SO RUDE- I can't beleive they are in customer service. They talk to me as though I have never touched a computer or phone in my life- so condescending and they obviously know next to nothing- usually the old "turn it off and on" advice- as if I wouldn't have tried that before calling these geniuses. Reminds me of the show 'The IT Crowd'. The wait is astronomical- often 2-3 hours but worse is when I've been passed around to so many different people, given my details 5 different times and explained a fairly simple problem and I get cut off (or hung up on when they don't know how to respond). I think they need at least one or two people in these call centres with some actual IT/mobile phone/vodafone knowledge who the 'phone jockeys' can refer to for advice to solve what is often a simple problem without just reading from a troubleshooting manual like we could at home.

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9071 Someone from VIC thinks vodafone is Howzat! at 30 Dec 2010 12:37:01 PM
For the multimillion dollars spent sponsoring the cricket, why could I not get coverage in the stands of the MCG while watching the cricket??? (Serious!)

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9065 Someone from QLD thinks vodafone is Very Fail at 30 Dec 2010 12:24:13 PM
The usual problems that everyone is facing - No reception, drop out coverage, no indication of missed calls, etc.

I have decided not to renew my contract with Vodafone when it expires. Unfortunately I have to wait for another 18 months.How do I get out without paying too much penalty?
30 Dec 2010 12:28:52 PM: Check the 'how to complain link' at the top of the page, no doubt the TIO is how you will need to proceed. But first follow all of the steps mentioned.

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9063 Someone from ACT thinks vodafone is Just Not Ready Yet! at 30 Dec 2010 12:22:04 PM
They have actually started on the network upgrades, you cant come up with approvals for that shit in 3 or 4 weeks, this issue was addressed ages ago by the head of Google and networks have been scrambling to meet the capacity issues that will be faced based on the demand for smart phones, Vodafone are simply running late! OPTUS just spent a stack on upgrading their network to deal with it and it's working beautifully, but it really is that Vodafone just aren't ready yet!

30 Dec 2010 12:23:44 PM: Hope there is another bus soon for Vodafone!

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9060 Someone from ACT thinks vodafone is Ummm....Derrr at 30 Dec 2010 12:11:43 PM
Whats the point of drawing attention to any kind of coverage map, Vodafone have admitted there is a problem that they are working on, if the system is broken of course the coverage map is wrong?

Goes for so many other things, of course it's wrong, it's broken!

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9059 Someone from NSW thinks vodafone is veryvodafail at 30 Dec 2010 12:10:44 PM
No coverage on central coast also including erina fair (how's that possible!! Must be a hundred thousand people there at this time of year ;)

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9058 Someone from QLD thinks vodafone is Putting the Disabled At Risk at 30 Dec 2010 12:09:57 PM
Hi everyone,

I'm disabled with epilepsy and live on my own. My parents need to ring me during the day to check on me and I need to ring them them as well if I need to go to appointments etc.

Can you imagine the sheer panic my parents go through when they try to ring my mobile and I don't answer? My phone hasn't even registered that they tried to call me repeatedly so they have to jump into the car and race over to my house scared to death that I could have seisured and possibly killed myself. Then they get to my house only to find that I'm safe and sound after all that distress that they just went through.

It can take me up to four calls before I can actually ring someone (anyone) and even then I tend to lose reception and quite often the call is so badly garbled that I have to try and ring them back. Sometimes I have to try up to four times to ring this person back and each time I get through the line can still end up garbled and I have to start again.

I'm scared.

Just a quick note to all disabled Vodafone users: if you are using Vodafone then I urge you to stop being disabled because you are putting yourself at risk. Sorry people, but if you don't laugh you'll cry.
1 Jan 2011 08:55:18 PM: Perhaps voda should be giving customers distress flares, just in case there is an emergency!!!!
3 Jan 2011 05:06:41 PM: ROTFL Oh you are absolutely priceless! lol
8 Jan 2011 04:57:47 AM: For all those customers who have received distress flares, we apolgise, we are having a few issues with them, so we ask you to return them to nearest store
8 Jan 2011 04:43:26 PM: Ha ha :)
9 Jan 2011 02:43:23 PM: For those of you looking for your nearest store we wish to apologise for the delay in locating one that has useful staff.

Please 1555 and wait for 2 hours to be directed around several different departments only to find that all the stores with useful staff members have been closed down for the past seven months.
9 Jan 2011 10:02:25 PM: Guys - this is a serious issue. I have had the same problem trying to get through to local emergency services through 'Directory Assist'. It is really scary.
10 Jan 2011 07:00:28 PM: I believe you!
11 Jan 2011 12:06:30 PM: Okay. First of all, I also have epilepsy. So don't take the following as a knock out, because I know the panic and terror that comes with it.
Anyway. If contacting your mobile is a recurring problem and you're having trouble getting out of your plan... Your health is worth paying the extra to GET A LANDLINE WITH ANOTHER PROVIDER.
Vodafone are useless and unsympathetic, I completely agree. But there are a lot of actions you need to be taking that can resolve this issue that don't involve your mobile phone provider. Good luck in the future :)
11 Jan 2011 03:55:56 PM: It depends on whether you can afford a home phone as well as a mobile. You don't get much money on a pension if you're disabled, plus all the bills and rent have gone up MASSIVELY lately.

Are you on a contract or a plan? If you're on a contract you're pretty much screwed unless you can get out of the contract.
13 Jan 2011 11:34:05 AM: Hi everyone, I'd just like to update my post by saying that I had to take my complaint to the TIO and that I got a call today letting me out of my contract without charge. So god bless the TIO!

I can find a safer phone company now.
27 Jul 2011 10:49:14 PM: I'm soooo glad for u. Have the same problem (uncontrolled Epi.) and got out b4 I was fully into the contract. Their service put me off and I nvr got a promised fone

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9057 Someone from WA thinks vodafone is poor service/coverage signal at 30 Dec 2010 12:08:22 PM
i can never get signal where i live it has been like that for awhile now.. i try to call and it drops out.. i get message 3 days later or not at all... i'm not happy with how they went about cutting my phone off and not telling me until it happened... i also try to tell them this and they are rude and hang up on me. i have also had a cusomter service person say rude stuff to me and ask inaproprite questions.. i don't want to be with vodafone anymore and i have called them and they said they will call back within the time they say and never do it is normally like 24 hours later or 2 days later that really it stupid if they can't do what they say when you join the company...

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9056 Someone from WA thinks vodafone is Highly at 30 Dec 2010 12:06:46 PM
Poor reception, calls continually dropping out (it's not uncommon in the course of 1 converstation to have to call back 3 times!), IM working intermittently, not receiving all emails to the blackberry, texts being received up 48 hours later and internet access a joke! I want out of my contract!

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9055 Someone from NSW thinks vodafone is Very at 30 Dec 2010 12:06:21 PM
Been on the phone for an hour to then be hung up on, because I was complaining about coverage issues.

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9054 Someone from NSW thinks vodafone is Absolute crap at 30 Dec 2010 12:06:08 PM
I was with 3 mobile for two years without a problem when they used the Telstra network. I signed up to a new contract just before they merged with Vodaphone and have had nothing but trouble since. Calls echo, drop out, don't connect even in a good service area, some voicemails don't record. They keep blaming my phone. They have replaced my "free" phone three times in a year, and only because I complained to the TIO. The last phone they sent me came without a battery or charger and they wanted me to supply my own!

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9052 Someone from SA thinks vodafone is Very bad at 30 Dec 2010 12:02:51 PM
Good day my wife and I received 2 iPhones on a vodafone contract since we first received the phones we have been complaining about poor signal and coverage.I was told to take the phones into the tea tree gully centre. The sim cards were swapped and I was told that the problems would go away. I did not I received my bill that month which was and still is outrageous. I complained with no avail. I refused to pay the bill and immediately the service was terminated. I paid and contacted vodafone again as neither of us could send or receive text messages I was told to reset the network settings a month ago but since then and still now we can not send or receive text messages. But I this morning received a text from vodafone saying that I owe them 570 dollars for the past months service. Could you please help me I need to get justice.My number is (MODERATED BY Vodafail - Best not to post your mobile number online.).
30 Dec 2010 12:17:36 PM: Hi, I have removed your mobile number from the post because it is not safe to post personal contact details on the wide open internet. This sounds like a pretty serious issue and if you can't through to anyone at Vodafone or they are not willing to help / compensate you then go directly to the TIO (http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp). On the contact form you can enter the amount of money you are disputing. However first contact Vodafone again today (if you haven't already), after all this attention they should be more willing to help. But if not lodge your complaint with the TIO immediately as it can take some time to get through. All the best. -Vodafail

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9051 Someone from WA thinks vodafone is terrible service at 30 Dec 2010 12:01:29 PM
I constantly have to use someone elses phone because mine never has any reception. It is extremely frustrating and sometimes it turns off for no reason.

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9050 Someone from NSW thinks vodafone is Very fail at 30 Dec 2010 11:59:58 AM
Been from Sydney airport to Melbourne airport and data coverage is crap dropped calls as well. You would think the airports would have network upgrades? Come on vodafone.

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9048 Someone from NSW thinks vodafone is extremely at 30 Dec 2010 11:59:25 AM
I live in Kurrajong Heights and work in Annangrove. Reception in both areas is abysmal and has been for as long as I can remember. Complaints are met with " we are working on the towers and reception will improve". It has not

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9045 Someone from QLD thinks vodafone is This is a brickbat at 30 Dec 2010 11:56:02 AM
I'm stuck in Chinchilla and must credit Vodafone with an increased reception from it's normal zero to 4 bars of reception. Is this because of the increased "city dwellers" here to report on the floods?

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9044 Someone from NSW thinks vodafone is Sneeky at 30 Dec 2010 11:53:18 AM
Just tried to unlock my iphone using the Vodafone website and received the following message "Error Performing Request. No network service" Looks like they wan to hold customers captive!

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9043 Someone from NSW thinks vodafone is unbelievably at 30 Dec 2010 11:53:15 AM
Callers ring me , they can hear me, but I can't hear them. Callers leave voicemail messages, but when I try to retrieve them the voicemail is blank. I can have full coverage on roaming one minute and "no network coverage" at the same place when a call comes in or I try to make one. I have been to the nearest store and the staff are obviously not allowed to say anything except "It must be your phone, we'll send it away for repair". Each time I ring customer service it is the same response. I'm now on my third phone this year and I still have the same, and more problems.

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9042 Someone from NSW thinks vodafone is Major fail. at 30 Dec 2010 11:52:47 AM
Ive been with vodafone for about 6 months, always had pretty shit reception but never really thought anything of it, i guess cause i assumed i wouldnt be able to get out of the stupid contract either way.
then my phone gets stolen, of course i have insurance because i had an iphone, then i call vodafone to block my sim, wait on hold for 2 hours, they then tell em they will call me back, wait another 2 hours. then they tell me i have to go into the shop to get a new simcard, so i do, and the system is down so i cant even activate it. then i want to activate over the phone that night, another 2 hour wait for a call. then they tell me i have to call the insurance place the next day, they tell me i need to call the police. then they tell me i need to call the shop and get a proof of purchase, call the shop and they say yeah yeah 2 minutes n ill send it.. 2 days later and they never sent it. so now i have to call the shop again who arent answering their phones now. absolute bullshit!!!!!!!!!!!!

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9041 Someone from QLD thinks vodafone is Where do I start at 30 Dec 2010 11:50:56 AM
Well, my wife and I have been with Vodafone for about 4 years now. Over the years we have had issues with network, data and customer service. We did complain with Vodafone regarding the network dropping out on a regular basis, and this used to happen in very centrally locate areas. They initially blamed it on the handset (which we had received as part of our contract from Vodafone), and then they said that we would be travelling through some "dead pockets" (can't really see Garden city being a "dead pocket"). We were told to restart our cell phones when we failed to get a signal, saying that restarting might get our phones to connect to a stronger signal (really don't know what that was all about). The problems with Vodafone became more apparent when we ordered new handsets after our contract had expired. We had requested our numbers to be transferred over to the new handset. An lo behold! The handsets arrived with new phone numbers and contract. So basically Vodafone decided to keep charging us for our old numbers and then give us totally new accounts so they can chanrge us on that too!! We called the customer support (which is based in India), and we literally spent an average of 1.5hrs each on 5 different conversations just to get all this sorted out. The reason of the 5 different conversations was because we had to call them back since they kept reassuring us after each conversation that the issue has been sorted out but it wasn't!! We wrote a 2 page letter to Vodafone head office outlining all the issues we had to deal with and their response was "since we haven't heard anything regarding this issue we assume that it has been sorted out. If you are unhappy with this resolution, please respond to this email within the next 72hrs". On top of that, the data plan we have, we would have rather not gone for it. It is just soooo slow!!!! I was extremely happy to find out that I wasn't alone in this "journey" with Vodafone. I hope they pay for it!!

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9038 Someone from VIC thinks vodafone is big fat fail at 30 Dec 2010 11:49:15 AM
i live in the yarra valley and recently signed up with vodafone, also signed my daughter up. vodafone should inform people when signing up that reception is more than likely going to be poor in your area and should probably suggest to try another service provider. i know they wouldn't make any money by doing this but look at the trouble they are now in. seriously not happy

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9035 Someone from VIC thinks vodafone is UNFARKINGBELIEVABLE at 30 Dec 2010 11:27:01 AM
Although they have their call centres in asian countries for cheap labor,the wait time to talk to them is more then 30 freaking minutes.
i finish my contract with them in 4 months,
But i really think the Australian Government should see this website and have an idea what the customers are going through and Vodafone should compensate all the people who are in trouble.
-No network
-No network even in Roaming
-slow internet
-long waiting time to speak with a customer service representative
-Voicemail unavailable/delays
-voice breaks

30 Dec 2010 11:31:09 AM: so true the government should have seen this website!!
30 Dec 2010 11:50:13 AM: They definitely should, maybe when they get back from holidays!
30 Dec 2010 07:47:03 PM: They dont care, they have tax payer funded Telstra phones, remember the big bills they rack up, cast your memory back.... Just change to telstra, and ditch Vodafail.....
9 Jan 2011 10:06:36 PM: The Fed Govt does have a fall back for you: Contact the Telecommunications Industry Ombudsman - they can actually order compensation be paid if you can prove your complaint. Good luck with it!
10 Jan 2011 04:37:02 PM: No..o.o.
The TIO is industry funded. ie "self-regulation" aka "fox protecting the henhouse"
aka- Government "too hard basket" aka government not fulfilling it's responsibilities

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9033 Someone from NSW thinks vodafone is Frustrated with inconsistancy at 30 Dec 2010 11:22:10 AM
I have been with Vodafone for 15 years. I live and work in Collaroy NSW and have major issues with reception. I find it hard to even phone them to complain as it drops out before I can speak with someone. The last time I did get through it took 1 hour and 15 minutes to speak with someone. They assured me that they will look into it and called me back 3 days in a row to give me updates....but still I have the same crappy service. I also make a call it say's I have five bars of signal but the call fails. Or I sometimes am lucky to get through and then it just drops out. I am so frustrated along with many others I work with who also use Vodafone. I am at a loss as to what to do. I pay my bills by direct debit I have been loyal to the company and I have had massive spikes in the bills without changing my calling habits. I used to think they were a great company and now along with anyone that I try and call think that they are useless.

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9032 Someone from QLD thinks vodafone is Mobile internet at 30 Dec 2010 11:21:09 AM
I live on the North side of Brisbane and i am constantly having issues with mobile internet, just dropping out, when I connect it says reception is very good but it keeps on dropping out?
I also went to Vanuatu and Noumea recently and had roaming put on my internet, but it would not work at all??? I went and seen Vodafone upon my return and all the girl said to me was that happens, no apoligy no refund??? Not good Vodafone, I am currently looking at getting a new Iphone 4 but am reluctant to go to vodafone, even though a lot of my friends are with them and experiencing the same issues i have been reading about. Vodafone when are you going to get it right???

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9031 Someone from NSW thinks vodafone is a bunch of idiots at 30 Dec 2010 11:14:05 AM
After being with Optus for 8 years without one problem - I stupidly switched to Vodafone as they were the only provider to carry a new model of phone I was interested in.

I made the switch and have had nothing but problems since.

Living in the inner west in Sydney I constantly get no signal and calls dropping out. It would sometimes take hours to receive an SMS. I had previously never had any problems with Optus at the same address.

I cant explain how frustrating it is when you really need to contact someone and you have no network coverage. You go through the process of switching the handset off and on. Turning 3G off and on. I have come very close to smashing the phone on the ground.

I could understand some people having network issues in regional areas - however i live in the inner west - 10 mins to the centre of the CBD!!!

I had enough so I thought I would call Vodafone and find out what the go is. First time I called in the morning at about 10am - the wait time was 35 mins. I tried again at 1pm - the wait time was 48 mins. Do they have 6 people working for the whole company???

I lodged a complaint via email and explained my frustration - two weeks later I back an email with a blanket list of things to try. I replied answering the questions - I have now waited a further two weeks with no response.

Why do we keep paying for a service that does not function?