26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9041 Someone from QLD thinks vodafone is Where do I start at 30 Dec 2010 11:50:56 AM
Well, my wife and I have been with Vodafone for about 4 years now. Over the years we have had issues with network, data and customer service. We did complain with Vodafone regarding the network dropping out on a regular basis, and this used to happen in very centrally locate areas. They initially blamed it on the handset (which we had received as part of our contract from Vodafone), and then they said that we would be travelling through some "dead pockets" (can't really see Garden city being a "dead pocket"). We were told to restart our cell phones when we failed to get a signal, saying that restarting might get our phones to connect to a stronger signal (really don't know what that was all about). The problems with Vodafone became more apparent when we ordered new handsets after our contract had expired. We had requested our numbers to be transferred over to the new handset. An lo behold! The handsets arrived with new phone numbers and contract. So basically Vodafone decided to keep charging us for our old numbers and then give us totally new accounts so they can chanrge us on that too!! We called the customer support (which is based in India), and we literally spent an average of 1.5hrs each on 5 different conversations just to get all this sorted out. The reason of the 5 different conversations was because we had to call them back since they kept reassuring us after each conversation that the issue has been sorted out but it wasn't!! We wrote a 2 page letter to Vodafone head office outlining all the issues we had to deal with and their response was "since we haven't heard anything regarding this issue we assume that it has been sorted out. If you are unhappy with this resolution, please respond to this email within the next 72hrs". On top of that, the data plan we have, we would have rather not gone for it. It is just soooo slow!!!! I was extremely happy to find out that I wasn't alone in this "journey" with Vodafone. I hope they pay for it!!