26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
8574 Someone from VIC thinks vodafone is Terrible at 29 Dec 2010 04:20:00 PM
Agree, having same problems as everyone & extremely frustrated & angry! Been with Vodafone 10 yrs. Their customer service is almost non existent. The greatest deterioration is in the last few months but declining over past 2 years. Main problems are dropping out, poor reception ie often only 1 - 2 bars, problems with global service while on business & unable to access voicemail - unable to get through to call centre to resolve, on hold 40 minutes at nearly $7 per minute, yes this is the cost to call the customer assistance from overseas! Made several attempts, each time eventually hung up as unable to get through. The one time I got through the girl said this was not her department and we needed to speak to another dept which were not available at that time but she would notify them - we never heard from her or the dept. Attempted online help & also sent email query. Received a response to our email from Vodafail nearly 24 hrs later to tell us they had received & logged our problem & 'they would get back to us' and gave some standard info which didn't help. We were on business overseas and was ridiculous not only that global roaming was not working but that we could not get assistance to fix the problem yet ended up with a big $ bill in trying. On return from overseas attempted multiple times to contact Vodafone to discuss this bill before paying for a service we did not get but could not get through. 3 days after the bill was overdue a bar was put on my phone.... as a last resort to contact vodafail l plugged my phone in to its charger and my partner & l spent a combined nearly 6 hrs on hold to get through to resolve the global roaming bill issues. We are fed up.