26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8512 Someone from VIC thinks vodafone is No longer have email access at 29 Dec 2010 02:44:09 PM
I am a Three (now VodafoneHutchinson Australia - VHA) user and have always had (free) email access since joining Three. Now Three Support advised me today when I called them that I have to pay $5 a month for email access. When I upgraded my handset at the local Three branch, no-one advised me a charge (for email access) will apply. I've checked the Three website and nowhere does it state a charge will apply. Three now expect me to pay the monthly charge whereas it was their responsibility to advise me at the time of replacing the handset a charge will apply. In my view it is their responsibility to ensure I continue to have email services at their cost, not mine.
29 Dec 2010 03:48:52 PM: if u upgraded ur service and took on a new plan (one which doesnt include free email)..then u dont get the free email..simple as that..the new plans come with free data.which u can use for email access...you should have asked if ur previous inclusions carry on...it is not the responsibility of the sales person to tell you.