26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7842 Someone from ACT thinks vodafone is EPIC at 28 Dec 2010 10:17:58 PM
I have been a vodafone customer for a while however I recently travelled overseas and activated global roaming. Upon returning to Australia I noticed that I wasnt receiving text msgs on time, able to make calls when I wanted, or able to receive calls most times. I contacted vodafone on several occasions to discuss my issues but it took about 5 calls and most of the day to speak to someone there. ONce I did the customer service operator told me to disable 3G and go to the slower 2G network to resolve the issue. WHen I stated that it would slow my internet connection down the operator said it would only slow it down a "little". I believe the advice goven by vodafone was not the ideal solution. Also, I wanted to unlock my iphone (which is no longer under contract) to which I was quoted a fee of around $75 to unlock it. This fee is ridiculous and overpriced!

I have also been sucessful in two refunds from vodafone after submitting complaints with the telecommunications ombudsman regarding very poor wireless usb internet coverage.

I hate vodafone (and all sub class networks for that matter) - but cant afford the premium services and good coverage of Telstra.

Cheers,

Aaron of Canberra