26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7376 Someone from QLD thinks vodafone is Very poor internet connection at 28 Dec 2010 06:21:43 PM
I have been a customer of Vodafone Prepaid Mobile Broadband for more than a year now. I thought there was a problem with our rental unit that's why my internet connection always dropping out till I tried the Telstra service last week and I watched the news yesterday about Vodafone poor service. I really thought that the problem was our apartment we are living in and we will still experience the same problem whatever broadband network we use.

I bought the vodafone mobile broadband for my wife's use in her studies and to get in touch with our families abroad. The Vodafone store staff in Sunnybank where I bought it said that they have good broadband reception in Algester area where we live so there's no problem using their service. On the first month, their service was not that poor but as the days went by, it became poorer and poorer which made me think that I had problem with the rental apartment unit we are living in. Everytime my wife has uni assignment, we just go out and drive to her sister's place which is 5 minutes away from our place to use their Bigpond broadband service because we cannot rely on our Vodafone service which keeps on dropping off. Till one of my friend dropped by last week bringing with him a Telstra prepaid broadband which I tried and worked well. So I immediately bought the following day a Telstra prepaid broadband which we are now using. The pain and shame of driving to my sister-in-law's place to use their broadband and staying their till midnight or later just to finish my wife's assignment is now over. From now on, we will never use Vodafone services anymore... JB