Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5978 Someone from QLD thinks vodafone is grrrrr at 28 Dec 2010 07:06:48 AM
I have been with 3 for years and was told Voda and 3 were basically one and the same so went with a better off through Vodafone. Well ...
messaging taking 24 plus hours to be delivered.
I have been billed for my last month and cant access my billing invoice to see what I have been charged for. My bill is also higher than expected, I cant see a reason, but cant see my physical bill or usage to confirm.
Customer service is non existant. (hours on hold) (lack of help)
BUT if you want to change your plan or get something new, there is someone there to help.
messaging taking 24 plus hours to be delivered.
I have been billed for my last month and cant access my billing invoice to see what I have been charged for. My bill is also higher than expected, I cant see a reason, but cant see my physical bill or usage to confirm.
Customer service is non existant. (hours on hold) (lack of help)
BUT if you want to change your plan or get something new, there is someone there to help.