Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5755 Someone from Somewhere else thinks vodafone is Very Fail at 28 Dec 2010 04:46:12 AM
I was a long standing Vodafail customer in NZ. About 3 years ago they changed their system and according to them 'I fell off it'. It took me 4 days, yes, FOUR DAYS of constant telephone attempts before I could speak with an operator. It seems they had two files for my account, which caused chaos, and cause me much stress and disruption as it was a business phone/contract. Eventually they agreed to pay me NZ$200 compensation. I took the money and vowed never ever to have anything to do with them ever again. I'm now in the UK and it seems that Vodafail have invested heavily not on their communication systems, but on designing ways to avoid taxes using off-shore bases. What a horrible horrible outfit so 'well done' to your guys for setting up this site.