26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
5715 Someone from Somewhere else thinks vodafone is Complete at 28 Dec 2010 02:12:21 AM
I was using Vodafone for years for my mobile and when I got a laptop, I bought a donlge and signed up to Vodafone internet at the beginning of 2008. Now I was living in country WA and I knew it wasn't going to be perfect reception all the time but I was told that if my mobile received reception, then the internet would also. For the first year, it was satisfactory. It did cut out and was slightly slower but I was able to get my work done (I did some marketing consulting from a home office and was doing a Post-grad degree via e-learning). However, in the second year, it started cutting out completely and I rarely had reception, even on when I was in Perth, where the 3G network was supposed to be working. It was ridiculous. I tried calling to complain and get it sorted but was only offered a refund for one month. In the end, I only had a few months till my contract was up and chose to grin and bare the charge each month and instead went to a cafe with wifi twice a week for a few hours to get what I needed done. My contract ended and I did not renew and will never use Vodafone internet again.
5 Jan 2011 08:23:22 PM: i am feeling your pain, i also live in regional WA and vodafone was good here for the first 6 months, then the speed and service went downhill VERY quickly. Where i used to get HSDPA, i now get EDGE/GPRS and the drop outs are ridiculus... it has dropped out 6 times in 10 minutes and then it 'Conects' without problem...
i am going to ring vodafone on the 6th and see what it is, but if they say 'move around for service' i will be seeing red, and the person who told me that will regret it.
ok, 7 times dropout.
going telstra within a month