Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5068 Someone from WA thinks vodafone is Hopeless at 27 Dec 2010 08:15:59 PM
Live in Perth - several places in the metro area do not have coverage, including friends' houses. I don't mind if remote country areas have bad coverage, but anybody would think that a metro area and and area shown with coverage in their maps should have at least a signal! Called Vodafone about problem, waited 2.5 hours, and was passed between 4 different customer service officers. They refused to allow me to cancel my contract. They merely moved me to a lower plan, saying that they would not allow me to exit my contract freely, because my house had coverage. That's ludicrous - a mobile phone should be able to be used anywhere where coverage has been shown!