Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3719 Someone from NSW thinks vodafone is a complete day off air every 2nd week at 27 Dec 2010 04:33:34 PM
Hiya
Thank god we have a platform! - I've been with vodafone since the early 90's and yes then it was a very limited coverage. I reckoned that as an American international eventually things would get better - and they did however since vodafone went over to the 3G network I have had an MINIMUM of one day off air - BOTH voice and data - every week for the three months!
That's the minimum! and of course if I can't contact them via by phone ...
... yes I've left customer complaints via their website but no response - I give them all the information they ask for but they say as they haven't had any response to their request for more info (ie pin number) then the complaint has been solved!!! How can I respond in the time limit if I have NO COVERAGE!!!! and I'm not the only one - many people I know who are experiencing coverage issues are with vodafone - what a garbage service - yet they still expect payment!!!
I'm still paying my bills but the next step is definitely class action!
And I don't care who knows who I am - Deirdre - 0414 587 348
Thank god we have a platform! - I've been with vodafone since the early 90's and yes then it was a very limited coverage. I reckoned that as an American international eventually things would get better - and they did however since vodafone went over to the 3G network I have had an MINIMUM of one day off air - BOTH voice and data - every week for the three months!
That's the minimum! and of course if I can't contact them via by phone ...
... yes I've left customer complaints via their website but no response - I give them all the information they ask for but they say as they haven't had any response to their request for more info (ie pin number) then the complaint has been solved!!! How can I respond in the time limit if I have NO COVERAGE!!!! and I'm not the only one - many people I know who are experiencing coverage issues are with vodafone - what a garbage service - yet they still expect payment!!!
I'm still paying my bills but the next step is definitely class action!
And I don't care who knows who I am - Deirdre - 0414 587 348