Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2404 Someone from VIC thinks vodafone is as bad as it gets at 27 Dec 2010 12:51:02 PM
I tried to use the Mobile 3G broadband connection after signing up for a 2 year contract. I tried to get out of the contract the very next day after signing, but it was difficult to speak with anyone in customer service - I spent many hours on hold. I finally gave up and let the contract run it's course without using it. Vodafone seem to intentionally make it almost impossible to have complaints properly addressed. I will never do business with Vodafone again.
27 Dec 2010 04:28:39 PM: Yes I tried several times unsuccessfully to leave my contract but i needed to jump through hoops and was on hold for way too long since i have to use this time more productively. ie. work.