26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2293 Someone from VIC thinks vodafone is 0 at 27 Dec 2010 12:25:43 PM
Have both a Vodafone mobile phone contract and a mobile broadband plan. The broadband is terrible, very slow and sometimes won't connect at all. I have been overcharged on my usage as well. Have rung the technical support and they are pretty useless and also hard to understand due to accents. Recently I was unable to make or receive calls from my mobile phone for over 1 week. Very frustrating as I do not have a landline at home and would have been in serious trouble if any emergency arose. Nothing was mentioned on the website when I tried to research this problem and upon visiting one Vodafone shop was told that it was my iPhone and it needed a system upgrade. After doing this and accidently wiping photos of my kids there was no improvement. I visited another store and was told that Vodafone were upgrading the towers and my phone should be back in service at 6pm that night. Four days later still unable to make and receive calls. I have been with Vodafone for approx 8 years and am regretting signing another contract.
28 Dec 2010 03:43:15 PM: dont dis the call centre. It is NOT their fault. VHA obviously moved call centres offshore due to cost cutting, and have not spent ANY $ on training, one of the most frustrating things is peeps dissing the call centre. VODA 3G towers are shite, not ready for 3 customers.