26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2287 Someone from ACT thinks vodafone is poo at 27 Dec 2010 12:24:29 PM
I switched to Vodafone a couple of years back. I was in a long-distance relationship in Qld and wanted to take advantage of their free credit between customers deal. On several occasions, while I was halfway through a conversation with my boyfriend, the call didn't exactly cut out - it got switched. Suddenly I was speaking to unknown people. Halfway through a call, my call got patched into someone else's call, and after about 30 seconds of going "Hello? hello? What's going on?" the call would cut out.

When I complained to Vodafone, they told me it must be my phone doing something. I had purchased my Nokia from their store, and it was THEIR NETWORK which was switching my calls. Thank God I wasn't trying to use that service for anything confidential; anyone could have been patched into my calls at any time.