26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21192 Someone from VIC thinks vodafone is Very bad at 23 Mar 2012 10:31:51 PM
I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

26 Mar 2012 09:56:58 AM: you could've just gone to three.com.au/unlocking and unlock your phone from there