26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21141 Someone from NSW thinks vodafone is Disgusting!!!!!!!! at 16 Mar 2012 03:46:01 PM
I recently (and successfully) cancelled my mobile broadband contract due to issues after approaching the TIO. Phone contract ends soon and I really don't care about paying more, I just want to get as far away from Vodafone as possible after years of issues.

2009: No issues yet, but then again only had a basic cap and no broadband

2010: Ordered iPhone, was lied to by Customer Service about delivery dates - got different answers over the 7 times I called over the space of 4 weeks. Received my phone and activated SIM but it only actually activated a day later on Vodafone's system.

2011: Got broadband, speed at 1kbps for weeks. Customer Service completely unhelpful, ended up resolving after 3 weeks without their intervention. Multiple issues involving incorrect billing and usage details. myVodafone constantly delaying updating of usage details by up to 12 days. Received a bill one month for almost $4,000 (normal bill is $103 for broadband and phone), but no usage shown outside caps. Apparently a system problem. Received several updates - amount changed to over $4,000, then $13,000 then negative $11,000. After 1 month of trying to deal with Customer Service, submitted to TIO and resolved within a few days.

2012: Cap for mobile broadband showed as incorrect on my account for several weeks - Customer Service couldn't figure out what problem was, took a month to fix. Continuing issues with usage details being incorrect. Broadband and phone signal at home became non-existent. Dealt with several Customer Service reps, all of whom said there didn't appear to be an issue with the network. One blamed me for using the network during peak hours, but couldn't answer when I asked if 3am is a peak hour. Was offered 3 months with a discount but only if I waived my consumer rights and accepted the bad service without question - no guarantee that service would improve. Submitted to TIO and resolved quickly - they also admitted there are major issues in my area, so I was either lied to by the others or their system is inadequate.

Not worth the stress or the cost, looking forward to being free!!!!
18 Mar 2012 03:21:52 PM: Here is one from the VodaNoPone No Community Website
Incorrect Billing.
....19 minutes ago 18.3.2012

Hi, i have a $69 infintate plan with a 2Gig Data limit. Now i have recived 2 bills at over $500 and one of them is for Premium Messages which i did not send and i have premium messages barred from my phone the other bill has $500 in data that was used when i use my WIFI at home most of the time. I have rang vodafone and they tell me they can not refund the premuim messages which i did not send they say it came from my number but i dont ever use premium messages, they say that i have to ring the companies that the messages are from and i asked what companies and there was like 10 different compaines so i said why the hell do i have to pay this when i didnt make the messages and they were like well we cant refund that money only the compaines who the messages were to can, and the data charges i got were rediculous because i use wifi when i am at home and hardly use my data when not at home. i am sick of talking to an overseas call center as they are rude and not helpful at all. i refuse to pay the $1200 or what ever it is for these bills. I want this amount cleared and my call barring lifted other wise i will cancell my contract with Vodafone and not pay the cancellation fee and i will go with telstra. So if you can please help it would be greatly appriciated.

Kind Regards

Wayne .(Surname removed by Poster.)
19 Mar 2012 02:50:05 PM: Put your mobile number into a webpage (even as a contact info) and then the scammers have your number and your mobile can & will go off like a rattle gun. Happened to me, even though premium messaging was disabled, TIO is the ONLY answer. Alas they need to get rid of premium messages all together now as the ONLY solution!
20 Mar 2012 08:37:19 PM: I am having the same issue with the wifi.. AND i have just had my my phone barred too.. I can't help but would be interested to know how you got on with your issue.. I will be doing the same thing tomorrow.