26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21137 Someone from QLD thinks vodafone is Billing issue at 16 Mar 2012 11:50:31 AM
I have set up 2 mobile phone plans with Vodafone on plan and has been going quiet well for over a year. MObile phone was setup using direct debit and going well for over a year. Untill it reached Oct 2011 my monthly bill started to day im outstanding payment, I call vodafone up and they said I have not paid but will be picked up next month. Few months have gone by March 2012 now I have an outstatnding bill to vodafone for over $300. I went to my online bank to check if money was taken out and surely it has been without a hitch for each month. So not only I have paid they are saying I am also outstanding at the same time? I finally got ahold of someone Australia the ecare correspondance team and for them to START investigating they request my whole bank statement.

Now due to privacy issues I went to my online bank and only gave them cut and paste days and dates and bank tracking number and withdrawal amount of the vodafone payment. She said that was not enough and still require my whole bank statement for them to start investigating. I am not after a home loan and I feel violated that they have to have my whole bankstatement they can see my savings, spending habits, income, payments and transaction that is NOT related to them. This has kept me up for few months straight now concerning me and that this level of detail was not acceptable. I have since then lodged a formal complaint to the Australian privacy comissioner. After they have checked my bankstatement the vodafone correspondence team said we have waived the overdue payments without giving a reason why it happened.

I feel violated and now insecure and have no confidence in Vodafones billing system.
17 Mar 2012 12:08:24 PM: The only items they require is the actual items directly related to them...they have no right or authority to have the whole statement...
17 Mar 2012 04:49:52 PM: They need to see that it is a whole document. black out any details not relating to the payment and then provide them the whole (but blacked out) document