Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20844 Someone from WA thinks vodafone is Epic at 11 Feb 2012 08:40:14 PM
I signed up for a $29 iPhone plan. My Vodafone pre-pay number was to be transferred to my new plan. The transfer would take approx. 30mins. It is now day 8 and I still have no number. My number was disconnected during the transfer and then the transfer failed. So for eight days I have been desperately trying to get my number up and running again. The only response I ever get from 1555 number is "it will be working in 24-48 hours", of course it never is. I have been in communication via email with Vodafone customer support and they agree with me that it's not ok that I still do not have my number working, but they cannot tell me when the error will be fixed. I have been into the store and they couldn't help, they told me it would be fixed in 4hours and that was over 24hours ago. My number is the contact number for my childs school and for my childs disability support services, it is my contact number for my work, it is my contact number for my personal life. I have been without it for 8 days and counting and no one at Vodafone in any department can tell me when it will be fixed. I was given a temporary number for the plan, but there is a fault on that number so only I can call out on it but I can not receive incoming calls or text. So thanks to Vodafone, no one has been able to contact me via phone call or SMS for 8 days and counting. I have never felt so disempowered and frustrated; it's very stressful and still ongoing.