26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20785 Someone from VIC thinks vodafone is Extreme FAIL FAIL FAIL at 6 Feb 2012 03:26:21 PM
Vodaphone has reported a default to a credit reporting company! I changed my address with them and paid the final amount after reporting that despite telling there was coverage for internet from my unit, there was none, dropping out etc. They would not assist. I had to pay out the contract. I put the internet usb in a draw and never turned it on - ever. Yet, I was getting dataa usage charges for it at early hour times - when I was asleep. I complained each time and they said they would credit - they never did.

Paying the final bill, I find nearly 12 months later a default for a considerable sum on my credit rating. I have no correspondence, no debt collectors bill or phone calls from them pre-warning me that I owed them anything. I have contacted vodaphone to be passed between departments as they cand find no record of my account (it is closed and not showing) but they say there is a an outstanding amount when through to credit control. I have had to ring a credit agency who they say are handling the matter externally but when I called this company they said that the file is no longer in their hands. There is no record on their system of any of the calls I have made to sort out the situation and when trying to speak to someone who understands me and knows what they are doing, the call keeps dropping out and then I have to ring back and go through everything again. Conveniently, none of these calls are ever logged and you end up screaming! The last attempt to sort this issue out I spent 4.5 hours on the phone back and forth calling back etc! COnsequently, because they can send me any copies or information, I cannot rectify this sitution and I cannot clear it from my once impeccable credit rating which ultimtely affects my ability to obtain credit despite my assets and salary. I cannot get through to anyone to help me here nor can I go to a store to sort it out as I have nothing from them pertaining to this alleged outstanding debt. I have not received any mail from this stupid company in more than 14 months!!! I updated my details with them too - but they never seem to have records of anything!!! everytime I ring these muppets up, no one knows what I am taalking about and I get told different information each time. It is making me irate and it has severely affected my credit which is unacceptable. They are completely incompetent, lying cheats!!!
12 Feb 2012 11:41:39 PM:
17 Feb 2012 05:02:28 AM: Thank you! I have done this and waiting. Vodaphone have now referred it to a credit agency. Turns out vodaphone provided them with an address for me on the otherside of the country!!!! The account was opened in Perth but they some how found an old address for me in Victoria!!! Yet they have no record of the address I updated them with!! So they sending default letters to an address I hAvent lived at for years and never gave them and can't explain where they got it from ! So now we have a breach of privacy! This also went on the ombudsman's complaint ! The ombudsman's office were fantastic to deal with! This company is just plain dodgy! I'd like to know where they got my former address in a different state from And assume I live there!!! Furious! To make matters worse, trying to explain this, debt collector snapped at me, demanded payment (remember I have no paperwork from anyone- then hung up on me. Funny how they agency has my ph number yet no one from vodaphone has ever called !!!!
21 Feb 2012 02:58:14 PM: Based on this information you have grounds to contact Veda or whoever the CR agency is and DEMAND it be corrected. They'll try n tell you to contact VF but THEY have to to determibe if it was correctly listed. You are entitled to MAJOR compensation due you inability to access credit during this time. TIO for Vodafone AND Credit Ombudsman for complaints about Veda Advantage.