26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20687 Someone from SA thinks vodafone is butt hole of a company at 23 Jan 2012 09:56:09 PM
got 2 months left in my contract. I have always paid my bills on time even though I never got any of the service promised in writing on a contract that is on the same level of used toilet paper. Was ok for the first 3 weeks but then went crap. The phone I was told was a great, reliable handset which I later find out was taken off shelve due to being completely faulty. I asked for a swap for a more reliable phone and was asking for the HTC desire hd as my mate had one and had no issues at all with it. Since the phone I had was 900 dollars on the shelf I didnt see there being an issue.anyway I had to send it in for repairs 3 times before they would swap. Anyway when I got it back the second time it didnt work at all. After many calls I had enough and called the ombudsman to which they said they would swap my handset. When I went into the store to trade as directed. I was told by the staff that they didnt have the right within vodafone to swap my phone. They called customer care then got back to me saying that they can do it but I can only pick a phone that was within my handsets computer price which only gave me 230 dollars at most. Anyway After arguing my point, I made my choice. The new phone is still a waste. Not the phone itself but the service. When I was living in melton vic the service was shit. Before I moved back to adelaide I rang vodafone to see what it was like here and they told me that adelaide has just had a heap of work done in the areas I mentioned and that signal was terrific. Well here I am with my long ass rant, I cant use my handset at all and refuse to pay any bill. I rang them again to tell them that and they tell me that my location is set for a new tower at the start of march. So sick of hearing that they are putting a new tower in my area. Anyway they gave my the next a months off from bills but It still dont help the fact that 000 couldnt understand me when I cought a few junkies trying to break into my house. Vodafone can deepthroat a shotgun for all I care. Heading to telstra.
25 Jan 2012 08:24:53 PM: Welcome back to Adelaide with its junkie break-ins and lack of all mobile coverage!