26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20685 Someone from VIC thinks vodafone is BADLY at 23 Jan 2012 09:00:50 PM
I would like to complain about Vodafone to all users and watch out

I last year changed from 3 to Vodafone as 3 was taken over by Vodafone

I have been a customer for 2 years with 3 and have been on cap 19 dollars with 3 phones

All my bills have been paid on time and there was no problem except for customer service

which was directed to Mumbai Orbit call centre and as usual you had to wait hours for service

But that isn't my complain, when I changed to Vodafone everything was handed by Vodafone with direct debit

including change of address as I had moved

Changed over 2 phones on the 19 dollar cap and and one phone on pre-pay and an additional phone

with pre-pay

As the contract got over with 3 asked customer service to stop direct debit to 3

This was in March 2011

In December 2011 Vodafone issued an credit report on with my bank and put a black mark on my credit history

My bank has put me on the black list due to this I explained that all my bills are paid and I can't understand why they are doing this to me

After speaking many times to customer service in Indian call centre they were not in the least interested to help me

and said it is not their problem

I told them that they could have at least informed me as I have given a change of address and changed

Looks like 3 was sending all bills to old address

and also to 3 mobile numbers even when I have changed them to vodafone numbers

They even sent a Debt recovery team after me

Due to that there was a lot of stress this Christmas and after speaking to my bank it still isn't resolved

I have even paid all outstanding arrears but


After this contract I shall withdraw all services with VODAFONE.
6 Feb 2012 03:32:19 PM: Same thing has happened to me!! Homeloan finance rejected because of these morons and I cnanot get it removed. Exactly the same - despite changing my details on the phone with them and paying out the balance they cant find this record, nor my account details etc. At least you received something from a debt collector - my outstanding amount was discovered when finance was rejected! I got nothing!!!!! I hate them with a passion.Dishonest!!