26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
20538 Someone from SA thinks vodafone is Incorrect plan at 6 Jan 2012 07:07:45 AM
I order two Iphone 4S over the phone. The saleslady agreed me to waive $5 handset fee per month and $10 freight cost, also gave me $10 off every month off the 49 cap plan. Which means I need to pay $39 only per month for the handset and plan. However, I just received the confirmation of upgrade, it showed completely diffent things, which are the original plans, $49 cap + $5 handset + $10 freight cost.
26 Jan 2012 10:03:05 AM: This agreement sounds like something Apple wouldn't let the various Telecoms do - they tend to be very strict about the costing of their plans. I suspect you got a salesperson who either didn't know what they were talking about or had no intention of giving it to you, just wanted to make the sale. My advice: contact them, explain what you believe you agreed to and see what happens. Document every conversation - dates, times, names, discussion details, case reference numbers etc. If the second call agrees to your costing then you may find you're ok in terms of justified action against the company. If not, you may have to chalk it up to an expensive learning experience. I think it's reasonable to give the company a few opportunities to right their wrongs. I know it's hard, but be polite and firm. You'll get far more cooperation from them if you're not yelling at them and sounding reasonable.