26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20521 Someone from NSW thinks vodafone is Porting a number from Vodafone(prepaid) to Optus (prepaid) at 4 Jan 2012 12:16:56 PM
I decided on making the switch on December the 8th 2011 from Vodafone to Optus prepaid. I'm taking up the offer with Woolworths the $29 +5GB of data for 45days. The plan is powered by Optus.

I called Optus on the 8th of December 2011 to port my number across. I was told by Optus that "Vodafone are having technical issues with there poting system".

I called Vodafone the next day and ask how long it would be. Was told that they are having issues dating back to November 2011 and are not sure when it will be processed.

I even went into both stores first Vodafone and there was no record of the port pending on there in store computer system. Second was Optus with my details as pending a port from Vodafone to Optus. I asked the silly question as to when or how long it NORMALLY takes. Optus replied it "can normally take up to two weeks for it to be ported from Vodafone to Optus".

After waiting the two weeks I called Vodafone to see what is happening. I was told the same story we are experiencing technical difficulties with our porting system and there are delays. Oh in the mean time I had been receiving txt messages from Vodafone saying if I recharge in the within the next 7 days they will double my free credit inclusions .Example if I get 100 free txt included in my prepaid cap they would give me 200 free txt. Then a couple of hours later I received another txt saying we will triple the offer if you recharge within the next seven days.

Called today after giving up over the xmas / new year period and just bought myself a $2 simcard (Woolies Optus)and registered it online and was active within 5 mins.

I called Vodafone today January 4th 2012 only to be told that Optus has cancelled there request for the porting. Called Optus and they reactivated my request for the number porting.

Now the ball is back in Vodafone hands. I have talked to friends of mine who have ported there numbers from other providers and only taking minutes to happen or overnight at the latest.

Hmm will I receive txt messages again from Vodafone saying they will double then triple my free usage if I recharge with them.

VODAFAIL can they port a number in under 2 hours?????

I have been waiting since the 8th December 2011 and today is the 4th of January 2012. Hmm 4 weeks tomorrow, how much longer????????

Oh and yes I did write and lodge a complaint with Vodafone with no response from Vodafail of course.
4 Jan 2012 01:10:09 PM: I did the same thing, i went to woolies prepaid after being rescinded from vodafone contract. I contacted them via email and i was able to port instantly. An Australian man replied to me. My advice, dont bother with calling vodafone, the operators dont care, every excuse to every situation is technical problems but to sign new contracts all systems work......
5 Jan 2012 06:40:45 PM: Update. Vodafail has ported my number it only took 28days now that is service....

I also placed this same story on the Vodafone community website. It was removed just after my number being ported. There is no trace of it now on the Vodafone website. Has this ever happened to anyone else?
5 Jan 2012 07:30:58 PM: Yeah, happened 2 me as well! They are useless and if they worked for my company I would have sacked all of them a long time ago. I ended up going to the TIO to get my porting resolved, Vodafail Community website......only show what they want to show............pathetic.