26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20392 Someone from WA thinks vodafone is Absolutely useless at 21 Dec 2011 10:30:21 PM
Wanted to upgrade my phone, have a reasonable amount of Bonus Bank dollars, which I thought could use to buy a new phone????

After searching on the myvodafone web page and finding no phones of interest, I decided to ring the sales contact number to see how I could purchase my phone of choice - I got transferred 3 times to various parties to eventually be told that the Samsung phone I wanted could not be brought using Bonus Bank dollars - however if I got transferred a 4th time this could be confirmed. After having listened to music, been rung back twice as well - I just gave up and thought I would just buy one on ebay. Better than dealing with these mob of clowns!!

I then rang my daughter to have a chat and had a call which she could not hear me! Thankfully on ringing back a second time we had a successful call - abolute miracle!!

How can this company get it so wrong? Are the management for real???

By the way my Bonus Bank dollars expire in a few more days - thanks Vodafone for cancelling the scheme at short notice! I trust you will be sending me a check for the value of - hahaha what a joke!