26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19804 Someone from NSW thinks vodafone is at 26 Oct 2011 06:48:57 PM
For how long the customer support will continue to feed with useless statements. It's been 3 weeks my broadband traffic is not exceeding 3KBps. 28 minutes of connection and 3MB of traffic.

I called the support. The only thing they keep saying is that the coverage is good in your area - it's 3G.
There are times I want to yell at them. It's just they have been trained with the same c**p.

It's like saying that you have a large pipe. What's in it to me if it is large or narrow. IT IS EMPTY!!!!

We are not stupid, Vodafone!!!
Simply install higher capacity antennas or allocate larger quota per tower.

Dear Vodafail, can you please convince this to them?
Thanks.
27 Oct 2011 01:16:18 PM: Earlier in the year we submitted the Vodafail Report to Vodafone detailing all the problems and since then they have responded by announcing upgrades to many of their towers and systems. The problems are still ongoing for many people and by posting here and on Vodafone's facebook/twitter pages, you are letting them know the problems still exist.

Vodafail.com Moderation Team