Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19354 Someone from VIC thinks vodafone is very angry with Vodafone for being inflexible at 3 Sep 2011 02:01:02 PM
VODAFONE IS UNREASONABLE AND VODAFONE EMPLOYEES LIE
My husband drove off for coverage of a significant lifetime event to a very new address in a very new suburb, not findable in either the Melways or Google Maps. The client was to call him on his Vodafone.
When I rang to check the number said "incoming call restrictions"
This was a surprise as we had topped up the day before - perhaps someone had made an error.
I rang to see if Vodafone could help.. I was told (after 45 minutes of constant effort with Dilip who kept repeating that he couldnt help me because I didnt know my husbands PIN) that he couldnt help. I asked for some other way to identify the account.. by say repeating details that only we would know or by other identifying details.. no such luck. I offered to pay more money if somehow the bill was in error anyway.
Dilip kept saying that
a) there were no supervisors working on Saturdays
b) he was a supervisor
c) he was a manager
d) he was the floor supervisor
e) all the supervisors were too busy
f) if I wanted to talk to a supervisor I would have to wait
all of these responses were repeated despite their contradictory nature, and despite my insistence that our need was urgent, and that if our client couldn't contact my husband then our small family business could lose a very very significant sum of money, due to not being contactable, or significant delays in a fast moving event.
I have two major gripes.
a) I wish Vodafone employees would not lie when someone wants to go to through to a supervisor.
b) Vodafone needs to have some way of bypassing the PIN in the case of real necessity such as being flexible about other identifying methods
They also removed my Vodafone facebook post.. how on earth do you get to talk to them in a hurry?
What is the point of having a mobile if you cant use it when it really matters!!
My husband drove off for coverage of a significant lifetime event to a very new address in a very new suburb, not findable in either the Melways or Google Maps. The client was to call him on his Vodafone.
When I rang to check the number said "incoming call restrictions"
This was a surprise as we had topped up the day before - perhaps someone had made an error.
I rang to see if Vodafone could help.. I was told (after 45 minutes of constant effort with Dilip who kept repeating that he couldnt help me because I didnt know my husbands PIN) that he couldnt help. I asked for some other way to identify the account.. by say repeating details that only we would know or by other identifying details.. no such luck. I offered to pay more money if somehow the bill was in error anyway.
Dilip kept saying that
a) there were no supervisors working on Saturdays
b) he was a supervisor
c) he was a manager
d) he was the floor supervisor
e) all the supervisors were too busy
f) if I wanted to talk to a supervisor I would have to wait
all of these responses were repeated despite their contradictory nature, and despite my insistence that our need was urgent, and that if our client couldn't contact my husband then our small family business could lose a very very significant sum of money, due to not being contactable, or significant delays in a fast moving event.
I have two major gripes.
a) I wish Vodafone employees would not lie when someone wants to go to through to a supervisor.
b) Vodafone needs to have some way of bypassing the PIN in the case of real necessity such as being flexible about other identifying methods
They also removed my Vodafone facebook post.. how on earth do you get to talk to them in a hurry?
What is the point of having a mobile if you cant use it when it really matters!!
4 Sep 2011 02:15:40 PM: There is no doubt that Vodafone employees lie.
9 Sep 2011 07:03:09 PM: come here now since you got bagged in whirlpool
10 Sep 2011 11:21:56 PM: on whirlpool there are a bunch of vodapuppets who praise Vodafail because they're on the Vodafail payroll.