26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18954 Someone from VIC thinks vodafone is No network coverage, calls dropping out at 28 Jul 2011 10:50:13 AM
I have 2 mobiles on a cap plan with Vodafone, the consistancy of coverage is terrible and has definately lost me business and affected my relationships with customers and business colleagues. Despite the coverage shown on the Vodafone website as adequate, it has been showing the message " no network availble" more and more. Yesterday, I was trying to talk to a customer and the line dropped out 5 times, I been constantly apologising for this useless service. I am fed up of wasting time contacting Vodafone, the response is obviously from an overseas call centre and I can be waiting from 10 mins to 40mins with several re-dials as the service drops out. When you talk to the person they are polite and seemingly helpful, some have excellent English some do not, they cannot do much to solve my issues except offer a partial credit on the bill and fill in a complaint form an tell you to hope the service improves. What I need is a working relaible service.
I stupidly moved from 3 to Vodaphone for similar issues only to realise later that they are one and the same incompetant mob, who charge money to people for services they cannot deliver.