26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18581 Someone from NSW thinks vodafone is useless! at 30 Jun 2011 10:02:34 PM
I lodged a complaint with TIO on the 07/06/2011 regarding not being able to use plan entitlements that I am paying for such as data due to reception issues. TIO then forwarded the complaint to Vodafone on 08/06/2011. I then received a voicemail message from someone at the Vodafone resolutions department on 15/06/2011 stating that they would try and call back later. Again on 16/06/2011 a voicemail was left from the resolutions department stating they would call back, both times a return contact number was not left. As I had missed 2 calls from Vodafone i used the contact us section on the Vodafone website to ask that I be contacted via email. I then waited until 23/06/2011 to be contacted via email only to be annoyed at the fact that the resolutions officer asked for a brief explanation of what my complaint was. I replied with the required information and it has now been 7 days and I have not heard anything back. I think it is very unprofessional that my complaint still has not been responded to
30 Jun 2011 10:13:15 PM: Unprofessional and against the TIO complaints procedure.

Your answer is really very simple, go back to the TIO with your original reference number. State what you have told us.

The TIO will chase up Vodafail for the second time (Vodafail will incur a larger *fine*) and you can almost guarantee that Vodafail will definitely be in contact with you very very soon.

If they do not, then the third time you complain Vodafail get an enormous *fine*, Vodafail are unlikely to not contact you.

Good luck and let us know how you get on.

Vodafail.com Moderation Team
1 Jul 2011 09:52:44 AM: Thank you, I wasn't sure if I could go back to TIO or not.
I have just updated my exisiting complaint with TIO and I will let you know how I go
Once again thank you :o)