Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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18073 Someone from Somewhere else thinks vodafone is Irritatingly failed at 22 May 2011 09:55:51 AM
My complaint about Vodafail is about the number of security checks they have. I have had one instance when the woman was so concerned with knowing my passord, my mother's maiden name and a host of other security questions that she credited whatever amount it was to my cellphone and not to where I wanted it to go to, namely the Vodem. Of course this created untold hassle for me when I desperately needed to get onto the net from a remote location, couldn't because I didn't have enough credit on the Vodem, couldn't use my cellphone as there is next to no Vodafone coverage at Clark's Beach and so couldn't find out what had gone and where my credit had gone to. I ended up driving for an hour back into the city where I was able to use a landline to phone Vodafail, wait, wait, wait, piped music before someone answered, and finally, a clever man had a look, realised what the woman had done and the problem was solved but not until I'd spent $X on petrol to get back into the city. No apology was ever offered for my inconvenience.