Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1724 Someone from QLD thinks vodafone is service and reception at 27 Dec 2010 08:48:07 AM
I think a very strong message needs to be sent to Vodafone so they are acutely aware of the problems they face at the moment and the massive dissatisfaction across the board with all their services!
Everytime I contact them to complain about an issue - I get a customer service representative denying any issues and wasting my time further on the phone.
Clearly since everyone else is experiencing difficulty - if they just apologised on the phone and told me they were working towards fixing it rather than telling me no problem exists - I would feel a whole lot better.
I
Everytime I contact them to complain about an issue - I get a customer service representative denying any issues and wasting my time further on the phone.
Clearly since everyone else is experiencing difficulty - if they just apologised on the phone and told me they were working towards fixing it rather than telling me no problem exists - I would feel a whole lot better.
I