Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16757 Someone from NSW thinks vodafone is Totally at 11 Apr 2011 09:14:59 PM
I have signed up for a $29 cap plan for 24 month. As in the sales agreement I am entitled to $10 credit for the first 12 months. However, from the third months on, there is no $10 credit in my phone bill. I went to Vodafone's store, one of the staff made a long phone call to confirm my plan and promised me in the next 10 months $10 credit will be deducted from my monthly bill. For certain reasons, they could not adjust the amount on the already issued invoice.
I trusted them. I was so disappointed to see the same mistake on this month's phone bill. There is no improvement at all. I have to go back to the store and see what excuse the staff can come up with!
I hate Vodafone! I will definately switch to other network service providers once this miserable 24 month plan is over.
By the way, I am not the only suffering from such poor service. While I was waiting at the store, I saw a couple complaining the ridiculously high phone bill and wanted to cancel the plan with Vodafone. But they were informed that it was impossible as they had signed the CONTRACT!
I trusted them. I was so disappointed to see the same mistake on this month's phone bill. There is no improvement at all. I have to go back to the store and see what excuse the staff can come up with!
I hate Vodafone! I will definately switch to other network service providers once this miserable 24 month plan is over.
By the way, I am not the only suffering from such poor service. While I was waiting at the store, I saw a couple complaining the ridiculously high phone bill and wanted to cancel the plan with Vodafone. But they were informed that it was impossible as they had signed the CONTRACT!
13 Apr 2011 12:07:20 AM: Going over the usage that you sign up for and agree to is no grounds to cancel a contract without fee. Why sign up to something if you are going to disagree with it afterwards?