Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
16575 Someone from QLD thinks their gain is Pretty good at 1 Apr 2011 12:34:21 PM
As a Personal Trainer, I need to have a mobile phone and a carrier that ensures that I get messages on time and phone calls that don't drop out. Vodafone has been dodgy with supplying both of these.
With this said, I have had excellent success with getting compensation from representatives when I have demanded it. I have explained why I want the compensation (usually citing loss of business or having my time wasted) and that if they fail to provide me with compensation, I will go elsewhere. They then try the whole "break contract will cost etc etc" to which I reply that under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want. Given the reps lack of general understanding and knowledge of the Act, they cave and give me what I want.
On top of the phone issue, I had issues with mobile broadband with my iPad where they were taking more data from me than what I was using. I was able to prove that I was only using a certain amount yet they kept cutting me off saying I was using my quota. They ended up saying that if I connect to the net to check something on google (which may only use something like 100kb) I was charged for 1mb as it was rounded up. I stated they were falsely advertising the 250mb plan and that I wanted compensation. I got 6 months free but ended up canceling it anyway because of the horrid service.
Ultimately, if you know your rights as a consumer, you can play the trade practices act hand and come away successful.
I've helped 3 friends get out of contracts without TIO assistance so if anyone needs a hand, I'm happy to give it! I'm on twitter @jonokulicz if you want to contact me!
Power to you all! :)
With this said, I have had excellent success with getting compensation from representatives when I have demanded it. I have explained why I want the compensation (usually citing loss of business or having my time wasted) and that if they fail to provide me with compensation, I will go elsewhere. They then try the whole "break contract will cost etc etc" to which I reply that under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want. Given the reps lack of general understanding and knowledge of the Act, they cave and give me what I want.
On top of the phone issue, I had issues with mobile broadband with my iPad where they were taking more data from me than what I was using. I was able to prove that I was only using a certain amount yet they kept cutting me off saying I was using my quota. They ended up saying that if I connect to the net to check something on google (which may only use something like 100kb) I was charged for 1mb as it was rounded up. I stated they were falsely advertising the 250mb plan and that I wanted compensation. I got 6 months free but ended up canceling it anyway because of the horrid service.
Ultimately, if you know your rights as a consumer, you can play the trade practices act hand and come away successful.
I've helped 3 friends get out of contracts without TIO assistance so if anyone needs a hand, I'm happy to give it! I'm on twitter @jonokulicz if you want to contact me!
Power to you all! :)
1 Apr 2011 03:21:24 PM: i wish i had known to say something about the act back in december lol my comment is the one above yours