Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16007 Someone from NSW thinks vodafone is Extremely at 26 Feb 2011 07:43:39 AM
My phone calls keep dropping out. My Internet never work and when it dose it takes forever to load
I have been trying to fix this problem since September 2010. Every time I've called to make a formal complaint they keep putting me through to the network service department and straight away it hangs up on me. They have kept me on hold for more than 1hour and 45 minutes and just recently they put call barring on my phone. I just paid $327.14 to unbar it. I will be going to port my number over to telstra very soon. I'm absolutely disgusted with there service. I have been with vodafone for a good solid 10 years. I will never in my life sign up with them again. I am in the middle of talking to my lawyers about taking legal action against vodafone. I've never had a problem like this before and the worst part is that I'm running a business and i lost a $1500 engraving job because it took 2 days to receive an email to my iPhone.
I have been trying to fix this problem since September 2010. Every time I've called to make a formal complaint they keep putting me through to the network service department and straight away it hangs up on me. They have kept me on hold for more than 1hour and 45 minutes and just recently they put call barring on my phone. I just paid $327.14 to unbar it. I will be going to port my number over to telstra very soon. I'm absolutely disgusted with there service. I have been with vodafone for a good solid 10 years. I will never in my life sign up with them again. I am in the middle of talking to my lawyers about taking legal action against vodafone. I've never had a problem like this before and the worst part is that I'm running a business and i lost a $1500 engraving job because it took 2 days to receive an email to my iPhone.