26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15426 Someone from QLD thinks their gain is Not sure yet at 9 Feb 2011 10:26:55 PM
Rang and complained about there crap coverage on deaf ears to vodafone. Put in complaint to TIO online. Received email from TIO saying vodafone have 10 days to respond/resolve my issue. So waiting patiently to be released (fingers crossed) from contract.
Just wondering if anyone that has followed this process has been denied to be exited from their contract?
Any ideas generally how long the resolution process takes?
Thanks :)
10 Feb 2011 09:07:28 AM: Think most people got out of contract, i got out but lodged a complaint with TIO, vodafone normally dont want to pay TIO fees so its cheaper for vodafail to release people, hope that helps......
10 Feb 2011 09:42:31 AM: Yeh I logged with TIO 10days ago today, got a txt from vf releasing me from contract at 8.40 this morning.. now just have to sort out my $50 bill i received for 8 days of pretty much non-existant service...
10 Feb 2011 05:03:52 PM: Thanks for the info. Sounds promising for me :) Will let you know how I go!
11 Feb 2011 05:23:02 PM: yay! text message from vodafone today releasing me from my contract! couldnt be happier :) IM FREE!!! hello telstra. thanks to everyones help/info on this site.