Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14325 Someone from QLD thinks vodafone is ..... at 23 Jan 2011 03:50:20 PM
I was in the Vodafone store today trying to get my phone replaced or exchanged. They told me because this phone had already been exchanged once, they couldn't do anything and I'd have to call up 1555.
I said if they can't fix it I'd want to cancel my contract (WITHOUT cancellation fees as they are not providing me with the quality phone I paid for.)
They once again told me to call 1555.
I called 1555, I spent 1 hour and a half on the phone, got switched to 4 different departments, and FINALLY a guy told me I had to go into the store, and talk to them from there, if nothing could be done I'd have to call 1555 from the store and let the customer reps speak with the people in the department....
I've had one of my phones sent off to repair 3 times, they couldn't fix it, they gave me a new/different one. That one was faulty out of the box, they exchanged it, and now they are refusing to do more because this one is faulty too. It's not MY fault they gave my shitty quality phones.
Now I'm going back to Vodafone AGAIN tomorrow (in the past two months I've probably been there over 20 times).
The customer service reps have absolutely no knowledge about the phones, and they have the WORST attitudes I have EVER seen. I find it ironic, people complain about the overseas call centres...but I'd say the people I talked to at the call centre were alot nicer than the employees at the vodafone store.
Is there any way to cancel my contract without incurring a penalty due to lack of action/ service by vodafone?
I said if they can't fix it I'd want to cancel my contract (WITHOUT cancellation fees as they are not providing me with the quality phone I paid for.)
They once again told me to call 1555.
I called 1555, I spent 1 hour and a half on the phone, got switched to 4 different departments, and FINALLY a guy told me I had to go into the store, and talk to them from there, if nothing could be done I'd have to call 1555 from the store and let the customer reps speak with the people in the department....
I've had one of my phones sent off to repair 3 times, they couldn't fix it, they gave me a new/different one. That one was faulty out of the box, they exchanged it, and now they are refusing to do more because this one is faulty too. It's not MY fault they gave my shitty quality phones.
Now I'm going back to Vodafone AGAIN tomorrow (in the past two months I've probably been there over 20 times).
The customer service reps have absolutely no knowledge about the phones, and they have the WORST attitudes I have EVER seen. I find it ironic, people complain about the overseas call centres...but I'd say the people I talked to at the call centre were alot nicer than the employees at the vodafone store.
Is there any way to cancel my contract without incurring a penalty due to lack of action/ service by vodafone?
I think the next step is the TIO, details in the How To Complain tab at the top of the page, you have a very strong case based on your postings.
Good luck and let us know how you get on!! Vodafail.com mod
You should (inverted commas) be able to register online and view your usage.