Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13471 Someone from NSW thinks vodafone is Crappy customer service at 21 Jan 2011 08:31:52 AM
My parents are with Vodafone and they usually send cheques to vodafone to pay the bills. Somehow our oct cheque was presented but Vodafone sends a bill since nov advising that we are late by 2 payments- one for the last month and the current month. I have emailed custhelp.com a number of times trying to rectify the problem. I asked them to confirm whether they received the particular cheque number, and they could not tell me. I call Voda to sort the mess once and for all. They call and advise my parents there is no outstanding bill except the current one. We get the next bill and still reflects we have an outstanding bill. I call again and still waited 30mins on the line. Now it is Jan 11, they ask me to fax the bank statement. I did it via email before and now I have to fax again. I call a week later, they have not action the request or investigation. Again I speak to another person and repeat the same thing, she now says will take 20days and will send to investigation department. Now i am waiting for them to respond. i look on the website to lodge a complaint.. complaints via email go to custhelp...they are the ones I want to complain about! I am going over this situation over and over again with them.. I am sick of them, and i am not even with them!
22 Jan 2011 10:27:49 AM: WELCOME TO OUTSOURSING