26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13362 Someone from Somewhere else thinks vodafone is Fail at 21 Jan 2011 07:52:38 AM
I am a vodaphone customer in Dunedin New Zealand and Vodaphone has no customer service whatsoever when you ask for help in learning how to text.

I am very technophobic and they just told me to read the manual but I am a visual person and need to be shown how things work.

I have now switched to Telecom who gave me an hours free lesson in how to text.

Fiona Duigan-McKay
24 Jan 2011 12:29:52 AM: I am just shaking my head at that.If you don't understand everything the manual writers think you're already familiar with, it's really hard to learn what to do.Be interesting to know if the people who sold you the phone didn't even steer you towards a qwerty keypad phone as well as fail to help you with the most basic use of it.