I have been using vodafone mobile services for several months. Back then the product and network was fine. Until a few months ago, the network became poor quality and it has stayed that way for a long time. I, like many customers, was not aware that vodafone's network would fail suddenly in the upcoming months and not be resolved with urgency. I'm stuck on my contract for many more months knowing there is a remaining cost that I would have to pay if I choose to get myself out of this hell. Yes, I could contact TIO to help me exit the contract with no penalty, but here's the catch. Vodafone states that they are doing network tower upgrades over the next few months. However, they don't specify when such areas will be affected and when it will be completed for those areas. Stating when with where is very important when advising customers about vodafones apparent effort to upgrade towers. We never know that many of these network issues could be a result of tower maintenance. Unfortunately, vodafone's website does not detail network tower upgrade times/dates (only outages and upgrade locations are shown), so we are left uninformed and we begin complaining about persistent network problems. This obviously means that vodafone are not upgrading their towers with any urgency at all. Retarded as. Heres another notion. Some journalists wrote their hard opinions that we customers are all at fault because we could've chosen another telco and that we are lazy whingers. Thats lame. We are not entirely at fault because the law states that a business' goods and services must be fit for the purpose they are sold. Not the case with vodafone. We cannot predict such sudden mishaps with the network, so many of us are in contracts we had a while back before the ongoing crap, having to whinge our way through the poor customer support and TIO to even end them. Why? Because the network has been broken for an extended period and neglected by vodafone for a while. Don't blame us for whinging as the company is ignorant. Vodafone staff, don't stress or feel hurt over our aggravated state, just deal with it since the company you work for is ACTUALLY giving us shit at the moment. Most telcos solve SERIOUS issues like these with URGENCY. But vodafone is just acting too slow or not at all. With nostalgia, I wish vodafone was as good as it used to be when I enjoyed their services. Now it's remaining fallen, most of us won't wait forever for them to fix this crap. Most importantly: a happy customer supports a prosperous business and a reliable service brings caring customers. Vodafone have lost that and they need it urgently, don't you all think? -W.