26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12645 Someone from NSW thinks their gain is Awesome at 14 Jan 2011 04:30:24 PM
After emails, hours on hold and "we'll get back to you" I also emailed CEO Nigel Dews at lunch time and had a phone call back at 3pm from the TIO resolutions team. The Guy I spoke did not try to talk me out of it, was from Australia and was very helpful. Both my husband and my contracts have been terminated. Both had another 11 months on them. We can keep the handsets. And we also do not have to pay December's bills on both accounts! Telstra here we come...And make sure you ask for them to email the outcome so you have proof of what they said!
17 Jan 2011 11:26:15 AM: how do you email the CEO? where can I find his address?
17 Jan 2011 07:35:13 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Vodafail Moderation Team
11 Feb 2012 09:24:27 AM: I would love that email address!!!