26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12427 Someone from NSW thinks vodafone is A fallen hero at 13 Jan 2011 10:09:30 AM
I have been a Vodafone customer for 13 years and I used to be happy with the service I received. Completely different story now. I am gobsmacked at how this once great network has let itself become a steaming heap of moist cat's droppings.

You can not run a business with Vodafone as it is just embarrassing having to ring a client back 4 or 5 times in succession due to call drop outs - up to 8 or 9 a day - even when you are standing in the same spot and not even moving the handset. a whole lot more if I'm driving. Then there's the voicemails delivered up to 3 days later with absolutely no record of the call to my handset. Then the signal just 'disappears' - for 10 minutes sometimes - even though I'm in the middle of Sydney.

And I won't even bother whingeing about the 'mobile internet', that's just a farce. I can't even get a signal in Darling Harbour, Sydney for a phone call let alone updating my FaceBook status.

I have tried to keep the faith Vodafone, really I have, but you are not who you once were and I just don't care anymore. It's not just me, a lot of people are saying the same thing about you.

Anyway, I've been talking to someone else and I think there's a mutual interest there so I'd like to see where that goes. Yes I'll probably get raped in price and plan options, but at least I can call someone and talk about if I need to.

It's over Vodafone, I'm just going to take my things and go.