Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10221 Someone from VIC thinks vodafone is TOTAL FAIL WHALE!! at 4 Jan 2011 08:57:52 AM
I was an avid user of Vodafone in the UK for approximately 10 years with not a single problem. I moved to Australia 5years ago and continued with the Vodafone network thinking that it was one i could trust.
Whilst in the city for the first 3 years it was great.
As soon as i left the city it was shocking and through the last 2 years has gradually worsened - to the point now where:
- My calls cut out
- Some dont even connect
- Outside Melbourne is pretty much a no go zone
- Sometimes even in the city i dont have signal now
- some texts dont even make their way to me
- voicemails are sometimes received up to a week later
- And 'Lara' never puts me through to the right department without me having to try 4/5 times or more...
I know Australia is far bigger than the UK but seriously, did they not realise that when they tried to take on the beast!!?? Who is operating their strategic management of network coverage/issue resolution/customer care...
These people need to be either sacked for being incompetent or given the right amount of resource to be able to do their jobs effectively!
I'm sorry Vodafone, this loyal customer is unfortunately slipping away to one of your competitors, those who shalt not be named 'Telstra'.
Whilst in the city for the first 3 years it was great.
As soon as i left the city it was shocking and through the last 2 years has gradually worsened - to the point now where:
- My calls cut out
- Some dont even connect
- Outside Melbourne is pretty much a no go zone
- Sometimes even in the city i dont have signal now
- some texts dont even make their way to me
- voicemails are sometimes received up to a week later
- And 'Lara' never puts me through to the right department without me having to try 4/5 times or more...
I know Australia is far bigger than the UK but seriously, did they not realise that when they tried to take on the beast!!?? Who is operating their strategic management of network coverage/issue resolution/customer care...
These people need to be either sacked for being incompetent or given the right amount of resource to be able to do their jobs effectively!
I'm sorry Vodafone, this loyal customer is unfortunately slipping away to one of your competitors, those who shalt not be named 'Telstra'.