26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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17842 Someone from WA thinks vodafone is at 8 May 2011 02:54:11 PM
can't get reception! if and when i do it cuts out! can't send messages! people call my phone and get told it's not available all bars are showing but phone says no network very very frustrating!!!! in the meantime each day that goes by is a day closer to expiry date! NOT GOOD ENOUGH!!!

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17836 Someone from WA thinks vodafone is reception is very poor at 7 May 2011 10:18:09 PM
I am so over having to apologise to callers about the poor reception. Having to go outside my home into the front yard and almost onto the road is frustrating.

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17832 Someone from WA thinks vodafone is high failure rate at 7 May 2011 07:32:15 PM
Constant drop outs...and connection failure .

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17830 Someone from WA thinks vodafone is Several outages at 7 May 2011 06:21:23 PM
after approaching vodafone about there unreliability and wanting to get out as on vodafone i may as well have no phone!... i have now gone to the TIO as vodafone loyalty dept didnt seem to think my issue was worth anything.

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17828 Someone from WA thinks vodafone is VERY!!!! at 7 May 2011 02:18:48 PM
My contract will be up in October 2011 and I am counting down the days. With my plan I get $400 worth of mobile national calls per month. To date I am lucky if I get to use about $40 worth a month on calls because I cannot get a signal strong enough at home to make or receive calls at all!! If I do manage to get through within minutes the signal fades and I lose the call.
Where do I live??? No, not in any far & remote area of WA! Just Beeliar, 26 kms south of Perth. Plus, when travelling around to people's homes with my job I could hardly EVER get a strong signal anywhere in the metro area.
So - needless to say, when I bought an iPad recently I immediately turned down the Apple store's suggestion that I go pre-paid with Vodafone! I chose another provider and I have had no connection problems at all.
Only 211 sleeps to go!
7 May 2011 04:07:17 PM: you're crazy take 5 minutes to make a complaint and get out this week - don't wait half a year!

http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

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17827 Someone from WA thinks vodafone is not good at 7 May 2011 01:47:36 PM
cant seem to get reception in my own house have to go outside too use my phone

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17825 Someone from WA thinks vodafone is very at 7 May 2011 12:14:43 PM
no signal in my house
i live in rivervale within sight of the cbd
constantly have missed calls and dropouts when i can get a signal
it seems to depend on which way the wind is blowing?

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17819 Someone from WA thinks vodafone is Very at 6 May 2011 08:52:53 PM
All of WA vodafone users had no service at all for up to 4 hours this morning, tried to complain and just got transfered to some chimp in India again, I will NEVER go with vodafone after this contract expires, its an absolute joke!

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17818 Someone from WA thinks vodafone is Data / QOS at 6 May 2011 08:40:36 PM
the overall quality of service voice / data and customer service is poo ...

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17812 Someone from WA thinks vodafone is Reception at 6 May 2011 04:12:05 PM
Rude staff in store
Poor service from call centre staff
NO RECEPTION!!!!!!!
Public holiday reception FAIL!!

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17809 Someone from WA thinks vodafone is ATROCIOUS!! at 6 May 2011 03:57:39 PM
Missing calls, voicemail comes in 30 mins later...unable to send SMS's, did a network reset on iphone still no avail.

VF Support says nothing wrong on their end.

Switched to 2G and SMSes going out now, hopefully wont get any missed calls for now.

Currently 1:57pm in South Perth, WA

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17808 Someone from WA thinks vodafone is Not even a thing at 6 May 2011 03:33:06 PM
I have switched to Telstra. I figure it is better to spend more on something that works than spend anything at all on something that doesn't. Vodafone will never again have my business or that of my family.

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17807 Someone from WA thinks vodafone is Never again at 6 May 2011 03:31:06 PM
At home when I receive a call I must always do the following: Run outside as fast as possible, stand on my letter box, answer the call, have it cut out, wait for the phone to cycle back to reception, phone that person back, explain what happened, talk for a while until it cuts out again. EVERY TIME!!! How is it that we walked on the moon 40 years ago and yet today I have to stand on my letter box, sometimes in the rain, and with all my neighbours hearing my conversations just to make a call!

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17806 Someone from WA thinks vodafone is EPIC at 6 May 2011 03:23:58 PM
i really regret getting a 24 month plan with vodafone and tempted to just pay it out so that I can switch carriers. the reception is atrocious! the number of times it's dropped out is getting ridiculous.

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17805 Someone from WA thinks vodafone is Uber-Fail at 6 May 2011 02:34:13 PM
Lack of reception, rude customer service as well as being unhelpful, delayed sms and mms, no internet connection, phone call drop out etc etc etc!!!!! very unhappy!

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17804 Someone from WA thinks vodafone is Very Fail at 6 May 2011 02:24:05 PM
Constantly finding that I receive text messages and voicemails days later than they were intended for me. At least every week at some point, reception will appear at full strength but once a call is attempted, it will drop out. I can try again almost instantly when the bars return but the same thing happens. This usually last a couple of hours. Also, during the last week of April I found that my reception bars remained at zero for about 36hrs. As my internet connection was perfectly normal and accesible, I assumed it was am glitch with the display on my phone but the next day I had four voicemails and about fifteen text messages when the bars ramdomly returned. Thing is, Im looking for a new job and I missed out because of this Vodafail error... Angry doesnt describe.

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17803 Someone from WA thinks vodafone is fail at 6 May 2011 02:10:08 PM
no reception in malaga wa all dat

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17801 Someone from WA thinks vodafone is Extreme at 6 May 2011 01:58:31 PM
Have been with vodsafail for 6 months and since day one i have been complaining of no network coverage in my area. First they promised me that things will go right on jan-31 and now they promising me a new date of 31-Jul. Already had enough of this, planning to move out now.

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17800 Someone from WA thinks vodafone is at 6 May 2011 01:01:47 PM
Just an FYI for everyone. I was experiencing similar issues about two months ago. I was told to switch to the 2G network to make calls and that I'd be offered 50% off my bills for the next six months whilst the network upgrade took place. I was very disgruntled as I rely on 3G coverage as I use my phone for emails as well as calls and txt. After speaking to a few consultants and their attempts to save my business I managed to negotiate with them that they'd waive my early termination costs if i sent my phone back to them. They sent me an express post bag and I'm now a happy Optus customer (except for Optus' annoying consultants who think being condescending is polite) but great service, good price and so far so good. It's worth a try, particularly if you feel its important to have thefull service you signed up for!

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17799 Someone from WA thinks vodafone is No Service Perth CBD at 6 May 2011 12:43:36 PM
No service in Perth CBD like everyone else.

Switching to Telstra tomorrow!

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17798 Someone from WA thinks vodafone is at 6 May 2011 12:38:28 PM
I am in Perth WA and have had no service since 7am this morning. Have finally just got throug to Vodfone to be told that its going to be at least another 3-4 hours before I can even make a call.

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17796 Someone from WA thinks vodafone is very at 6 May 2011 12:27:10 PM
confirm switch to 2g calls bein received in osborne park

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17795 Someone from WA thinks vodafone is epic at 6 May 2011 12:17:34 PM
Limited service all day in Subiaco Friday 6 May 2011

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17792 Someone from WA thinks vodafone is BEYOND FAIL at 6 May 2011 12:11:59 PM
I work in the CBP Perth.. and I can't get service "limited coverage" What hope do I have when I go down south this weekend... NONE

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17791 Someone from WA thinks vodafone is no service at 6 May 2011 12:02:52 PM
no service today may 6th voicemail arrived from 2 days ago this is shitttttttt

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17790 Someone from WA thinks vodafone is Rubbish at 6 May 2011 11:30:07 AM
Nothing works today - But i did get a message to tell me that in two weeks the message bank will not work at 2am on a Sunday morning??? I cant do anything at all NOW!!!

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17789 Someone from WA thinks vodafone is beyond a joke at 6 May 2011 11:28:31 AM
no 3g coverage in osbourne park. wtf.

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17788 Someone from WA thinks vodafone is crazy big fail at 6 May 2011 11:20:05 AM
constantly receiving delayed sms and extremely poor reception in Perth....phone calls are poor quality and constantly dropping out. Well over vodafone and their useless network

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17787 Someone from WA thinks vodafone is No service......Again at 6 May 2011 11:16:22 AM
No service available in WA- Kewdale area. This happens far too often.

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17786 Someone from WA thinks vodafone is wasting my money at 6 May 2011 11:14:22 AM
I tried to recharge today (which I now know was stupid while the reception is down in Perth) but the automaed thing 'heard' which buttons i'd pushed wrong. So now I've bought data instead of normal credit. My phone doesn't have internet. And I still cant make the calls I need to.

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17785 Someone from WA thinks vodafone is failalicious at 6 May 2011 11:13:33 AM
****SWITCH TO 2G FOR NOW, AND YOU CAN MAKE CALLS AND SEND MESSAGES****


From the website "From 05:00hrs WST 06/05/2011, some customers residing in Perth & the Greater Perth Metropolitan area may be experiencing difficulties in using 3G Voice & Data Services. Engineers are working to resolve the issue.
Vodafone Reference TT 573084"


ONCE AGAIN, for everyone who's complaining about not being able to make and take calls:


****SWITCH TO 2G FOR NOW, AND YOU CAN MAKE CALLS AND SEND MESSAGES****

Yeah Vodafone sucks, but at least you can still use the 2G service for now.
6 May 2011 11:25:22 AM: You think Vodafone might mention this on their network status page!

Thanks for the heads up though :)

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17784 Someone from WA thinks vodafone is vodafone fail-again at 6 May 2011 11:11:52 AM
network outage in wa this morning and on hold for half an hour
rang vodafone they have noooo idea whatsover when itll be back on. i asked the guy so nobody in the entire company knows at all-his answer was no.
i think not....cannot stand them!!

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17783 Someone from WA thinks vodafone is hard fail at 6 May 2011 11:11:00 AM
no service for the last few hours in perth CBD!...... AGAIN

sigh..

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17782 Someone from WA thinks vodafone is deluded at 6 May 2011 11:07:30 AM
their website says SOME voice calls are failing!!!

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17781 Someone from WA thinks vodafone is Epic Fail at 6 May 2011 11:05:30 AM
Again no service.... on top of mot sending and receving SMS and MMS most the time, and slow data speed. Ive been a customer for well over ten years, and this is the worst service ever. Vodafail in an epic way!

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17780 Someone from WA thinks vodafone is high at 6 May 2011 10:56:41 AM
No signal

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17779 Someone from WA thinks vodafone is No service still at 6 May 2011 10:41:18 AM
I have had no service all morning...
even the old trusty 'turn it off, turn it on' didnt fix it.

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17778 Someone from WA thinks vodafone is Crap at 6 May 2011 10:38:13 AM
Also in Central perth and NOTHING from early this morning...
Emergany calls ONLY.

Luckly I have my trusty Telstra Wireless..

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17777 Someone from WA thinks vodafone is fails in every way possible at 6 May 2011 10:35:00 AM
Live in the Perth metro area yet- continuous drop out of service, dropped phone calls, delayed voicemail, texts (and especially picture msgs) fail to send, terrible customer service and the free text thing on Sunday is a joke seeing as I get a heap of credit (that I can hardly use due to vodafone failing! I hate being stuck on a plan.

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17776 Someone from WA thinks vodafone is Epic fail at 6 May 2011 10:33:59 AM
No service in Perth CBD since 7am this morning. How can I break my contract with vodafone?

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17775 Someone from WA thinks vodafone is 100% at 6 May 2011 10:29:23 AM
No service since 7am this morning, made me late for work! Has been on for about 1 second then as soon as I try to do something, lo and behold no signal again.

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17774 Someone from WA thinks vodafone is my phone line status;no service at 6 May 2011 10:29:02 AM
this is my third time my phone status is no service for a couple of hours already. not sure why but this is costing me money as i am a real estate agent and this really frustrate me a lot. i have been a vodafone customer since 2000 and truly i am not happy...PLEASE LET'S US ALL SUE VODAFONE NOW.....and i have been on the customer service line for the last 30minutes...HELP..
6 May 2011 10:33:55 AM: switching to 2g (GSM only) on your phone makes it possible to make and take calls.

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17773 Someone from WA thinks vodafone is a piece of crap. at 6 May 2011 10:19:30 AM
in perth, no coverage on 3g network at all, for everyone else with this problem, try switching to 2g (GSM only) on your phone, at least then you can make and take calls and stuff.

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17772 Someone from WA thinks vodafone is Im back again at 6 May 2011 10:16:29 AM
Same as others no connection available. Need to text my wife and it rejects. Vodafone you are absolutely hopeless. Thank god one of my accounts are on prepaid. Bye Bye Vodafone

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17771 Someone from WA thinks vodafone is Are they deaf? at 6 May 2011 10:13:52 AM
No coverag again, more than one handset here involved rang to enquire they want to troubleshoot each handset!!!

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17770 Someone from WA thinks vodafone is no signal at 6 May 2011 10:13:09 AM
Perth CBD and central area...no vodafone signal since about 7am. Losers!

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17769 Someone from WA thinks vodafone is at 6 May 2011 10:13:06 AM
Oh god not again and they wont let me telephone either. This is seriously getting in the road of my long distance relationship and I'VE HAD A GUTS FULL of Vodaphone.

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17768 Someone from WA thinks vodafone is muppets at 6 May 2011 10:01:48 AM
paying for a 'service' which is non-existent...about to jump to another carrier

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17766 Someone from WA thinks vodafone is Mega Fail at 6 May 2011 10:00:20 AM
I currently have my reception dropping in and out, so unable to contact anyone, and no one is able to contact me :(
And as for the 'free' sms on Sunday 1 May, I'm on a damn INFINITE plan ANYWAY.

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17765 Someone from WA thinks vodafone is no service again at 6 May 2011 09:54:38 AM
oh my amazing,magical iphone has no reception ...again and again
6 May 2011 10:04:24 AM: oh look, same here! only my htc desire hd :(

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17764 Someone from WA thinks vodafone is EXTREMELY!!! at 6 May 2011 09:33:33 AM
no service again!!!!!!

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17763 Someone from WA thinks vodafone is Super Fail at 6 May 2011 09:12:51 AM
Unable to get a consistent signal

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17758 Someone from WA thinks vodafone is embarrasing at 6 May 2011 04:59:48 AM
Customer service is appaling.
Internet coverage and speed as well.
Reception and dropped calls are norm.
SMS service belongs to some past times i.e. 80's

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17757 Someone from WA thinks vodafone is embarrasing at 6 May 2011 04:55:31 AM
I just want service that I am paying for, internet coverage and decent speed, normal reception, real time sms and no droped calls.
Customer service needs some serious tidying up.

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17756 Someone from WA thinks vodafone is extreme fail at 6 May 2011 01:35:28 AM
Vodafone is an extremely failed telecom. It should focus less on focusing on cricketters and more on the customers they've let down. i for one WILL NOT be with Vodafail EVER AGAIN!!!
6 May 2011 04:04:21 AM: I can't send or receive text messages either :(
6 May 2011 10:29:47 AM: Neither can I. Switching to Telstra or Optus now. At least they work.

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17755 Someone from WA thinks vodafone is INFIINITY & BEYOND FAIL at 6 May 2011 12:17:12 AM
Was in the middle of a important call at midday WST today.. call dropped out, phone stated "call failed" and gave me the option to "call back" on pressing this my phone stated "no service" and remained that way for 5 hours... call the customer service line and eventually advised there is no network disruption in WA at this time :( grrr grrr grrr After more than a decade I would call you V to advise I'm leaving but hang on... I'm not sure I have service!!

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17753 Someone from WA thinks vodafone is the freakin worst! at 5 May 2011 11:45:02 PM
We cannot get service in our home in Ellenbrook, I have to drive about 10 mins from home before service kicks in! I also don't get service at work.
I have to divert my mobile to our home number and working shift work it drives the nuts when the home phone rings at all hours because my phone is not in range. Our home phone is power operated, so if we have a power cut then we have no way to contact anyone in the event of an emergency.

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17752 Someone from WA thinks vodafone is HUGE fail!! at 5 May 2011 11:21:11 PM
Half the time I cannot use the mobile from my house. If I want to send a message I have to walk up the road, sometimes I have to get into the car and drive to a few streets away, just to get reception. People who try to ring me tell me my phone is turned off most of the time, but I just don't have any coverage. I live in Dalkeith, WA.

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17739 Someone from WA thinks vodafone is COVERAGE at 5 May 2011 05:39:53 PM
MY PHONE AND MY WIFE'S PHONE ARE BOTH DROPPING OUT ALL THE TIME SINCE VODAFONE HAS TAKEN OVER 3 NETWORK

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17738 Someone from WA thinks vodafone is Crap at 5 May 2011 05:39:10 PM
We were with three until vodafail bought them out. we did not have a problem with three but since the buy out our coverage is absolute crap.
5 May 2011 07:48:27 PM: I totally agree!! I have been with 3 for over 7 years and had been very happy with their service etc. The past few weeks I'm guessing vodaphone have taken over because now it is total crap!
6 May 2011 10:11:11 AM: AFAIK Vodafone took over 3 quite a while back, like in 2010. My gf is with 3, and has had shit reception with them for the past 2 years at least.. And we've even moved closer to the city since, but that made no difference!

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17737 Someone from WA thinks vodafone is Big Fail at 5 May 2011 05:39:09 PM
I have 2 phones with Vodafone and continuosly have my phone signal drop out in metro locations and the surfing the net is a waste of time. Thankgod the contract is only for 12 months because guess what. Im outta here Vodafail

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17735 Someone from WA thinks vodafone is Poor 3G reception at 5 May 2011 04:43:01 PM
For the last 12-8 months I have been experiencing poor 3G reception at home (in metro Perth). I am not a complainer and didnt say anything about it. However ofer the last 6 months the situation has got even worse with 3G reception dropping out several times a day (in the City and metro Perth where vodafone reception is supposed to be best). As a consequence, I am constantly swithching my phone on and off or manually searching for a signal. I am please I happened on this site, because vodafone service is quite simply not worth the money I spend on it ($70-80 pm) and come contractual renewal time thankfully in 2 short months) I will, on the basis that my experience is not unusual, be taking my business elsewhere.

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17733 Someone from WA thinks vodafone is Diabolical!! at 5 May 2011 03:45:04 PM
I have a vodafone stick for the internet, it is super slow and constantly loses service. I will be suprised if I even get to complete this complaint. It is like watching a tv with someone turning the power on and off at random times and playing everything on super slow motion.

I also have a prepay vodafone phone, people get messages saying sorry my phone is unable to accept incoming calls, vodafone can't find anything wrong, but I am missing calls!

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17730 Someone from WA thinks vodafone is Uber fail at 5 May 2011 02:57:38 PM
My Vodafone mobile broadband used to be fine, but in the last three weeks has becomee appalling. Dropping out after being connected for only a couple of minutes, requiring me to disconnect and reconnnect, or not being able to find a network at all. And I live in Highgate! I spent 40 minutes talking to a call centre in India, uninstalling and reinstalling the program, in the end to be told that the service in my area "wasn't very good". Am going to change to Telstra. Vodafone sucks and blows at the same time.

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17729 Someone from WA thinks vodafone is Mega fail at 5 May 2011 02:23:39 PM
I had an Iphone 3GS at least 7-10 times a day i would have to turn my phone of & then back on due to NO SERVICE.. Vodaphone did nothing to help me.. I decided to upgrade my phone to Iphone 4 because that's what was recommened once completing this they told me i had to pay out my old contact which i had 3 months left on... So i do this i recieve my new Iphone 4 and the speaker doesn't work.. I spend all day on the phone to support & it took them 5 days to send me a new one...
Not a happy customer... Reception would be my major issue.. you could be stood next to a tower & have no reception.. Very Poor

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17728 Someone from WA thinks vodafone is Poor Coverage - Continual Dropouts. at 5 May 2011 02:13:05 PM
Poor Coverage - Continual Dropouts.
That about says it all.
Not only in W.A city precinct, but country as well.

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17727 Someone from WA thinks vodafone is shocking at 5 May 2011 02:11:54 PM
I switched from telstra to vodafone, bad mistake!
everytime i make an international call there is a 3 second delay on the line. I have no problems receiving calls from international numbers. I have contacted vodafone on several occassions for which they have told me there is no delay, never has been, never had a complaint about this at all. They have told me it is my phone so we change some settings on my phone...i make an international call and nothing changes. truth is they use cheap lines (or whatever they are) to call overseas so you get the delay. They still manage to charge huge rates for this...better off with telstra.
i found their customer service EXTREMELY rude and patronising. I tried emailing them as i was on hold for too long as well, they replied by saying that my case was closed and to stop contacting them!!!!!
great
i never thought I would say telstra was good, but after being with vodafone i will gladly go back to telstra!

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17723 Someone from WA thinks vodafone is at 5 May 2011 01:38:45 PM
I considered Vodaphone until they dictated to me how I would receive my bill and pay my account. Their attitude told me all I needed to know so I went elsewhere - seems I made the right decision.

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17722 Someone from WA thinks vodafone is I dont understand this question. at 5 May 2011 01:38:05 PM
I live in Huntingdale, WA and my IPhone keeps loosing 3G signal and switching back to the Edge network every few min, sometimes all day i dont have any 3G signal, and when i do have it it is very slow! I have tryed callign there customer service to complain but gave up after 45 min on hold TWICE!, there web site says i should have excellent coverage and im only 14KM from the CBD in the middle of surburbia!! Now i cant change to Telstra because im locked in a stupid 24 month contract.... I will never go with vodafone again!!

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17721 Someone from WA thinks vodafone is reception and text msgs at 5 May 2011 01:21:27 PM
For so long i have been having major problems with poor reception with Vodafone and now the most recent problem is i am sometimes not receiving text messages and my text messages arent always received.
I have been with Vodafone for about 6 years and were always much happier with them then the other providers until recently.

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17720 Someone from WA thinks vodafone is Customer Service at 5 May 2011 01:11:52 PM
I worked in the Vodafone Mulgrave Victoria call centre for nearly five years, before everyone was made redundant. The problem at that time was the culture in there. It wasn't easy to complain when you worked for them. Good on you for creating this web site.

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17718 Someone from WA thinks vodafone is in so many ways at 5 May 2011 12:30:18 PM
Reception issues. Pick up calls and the line is disconnected. I had to call the caller back. Good way for Vodaphone to make money out of their customers.

Constant reception dramas.

After purchased a sony ericsson from them. When I had battery problems they tried to fob me off. When they eventually sent my phone back for repair they gave me a replacement dodgy phone and they did not provide updates. I constantly had to call them. 8 weeks later i received my phone back with a second hand battery. 8 weeks for this! The phone still has issues. My plan has since run out and I am with Virgin.


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17707 Someone from WA thinks vodafone is at 5 May 2011 11:02:49 AM
Line keeps dropping out - yesterday during a 20 minute phone call it droppped out 5 times!! Not good enough. Also, my husband is with telstra and has so much better reception then me - when my phone says "no service" he has good coverage.

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17706 Someone from WA thinks vodafone is no point in useing them at 5 May 2011 10:53:39 AM
Use them for internet in Waterford on Saturdays and Sunday. I sometimes find there is no connection or more often slow to the point of total frustration at the slowness of the connection. The connection sometimes stops completely in the middle of a download. It can restart or sometimes I give up and put the computer away. Several weeks ago the download speed was 3kb ps, useless.

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17703 Someone from WA thinks vodafone is Epic Fail at 5 May 2011 10:32:03 AM
I live in central Perth and still have daily problems with my connection and messages not reaching recipients or myself for days after they have been sent. And to get access to web sites is virtually impossible and extrememly slow which I pay an extra allowance for? I have been with Vodafone for over 3 years after switching from Telstra and as much as I hate the customer service of Telstra, at least you can get coverage and fast network connections

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17702 Someone from WA thinks vodafone is Huge fail at 5 May 2011 10:26:22 AM
I don't get reception in my office in the Perth CBD or in my bedroom at home. It NEVER works when I go to a concert or festival. I might as well not have a mobile phone as I can't use it most of the time. I've only been with Vodafone for 5 months and already I'm couting down the months until my contract ends and I can switch to another provider.

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17698 Someone from WA thinks vodafone is Pretty bad at 5 May 2011 09:17:09 AM
I can't get reception in the city train station and reception is poor to non-existent at the Bullcreek train station and surrounding areas. There are black holes around the entire city where I can't get 3G on my phone and low reception bars means my phone chews through the battery every two days. Calls drop out often meaning it costs you another flag charge to call back and SMS messages are delayed by hours sometimes days. On 24th April I couldn't send an SMS for the whole day. Vodafone responded by giving us free texts the following Sunday, but that was not a suitable compensation - I would rather have a refund of some of my bill. Vodafone really need to pick up their game.

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17607 Someone from WA thinks vodafone is Beyond a joke at 1 May 2011 04:41:13 PM
What a joke. a day of free text to make up for an apparent service issue a few weeks ago, and once again I am unable to send texts, despite having reception, as per usual.

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17593 Someone from WA thinks vodafone is at 1 May 2011 02:06:51 AM
We left Vodafail in January after lodging a complaint with the ombudsman, as they let us out of our contracts and we sent back all our mobiles, laptops and mobile broadband devices, YET we are still receiving bills from them via email but no letters from Vodafail and no contact from debt collection agencies. Must be another wonderful Vodafail computer gliche!

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17592 Someone from WA thinks vodafone is Pathetic at 1 May 2011 01:25:38 AM
No service, drop outs constantly, late SMS delivery and response eg 2 days later, voicemail might come within the week if at all if you are lucky. Overall never been with such a poor unorganized company who is meant to deliver a service we pay for and are charge for. Can you imagine if I treated my customers like they do absolutely ridiculous.

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17574 Someone from WA thinks vodafone is EPICLY at 29 Apr 2011 10:38:08 PM
vodafone is shit..... pure shit

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17569 Someone from WA thinks vodafone is at 29 Apr 2011 06:58:28 PM
vodaphoney how can a company take your money, provide no coverage, provide no service and still continue to trade? if i ran my business like that i would be shut down very quickly by the governing authorities.
29 Apr 2011 07:42:20 PM: not if you're in the business of telecommunications!

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17563 Someone from WA thinks vodafone is Capital 'F' !! at 29 Apr 2011 04:27:59 PM
I was referred to 'Vodafail' and signed in March 2011 for 24mths and went to the i-phone 4 ... i was told they/it would be very good for my upcoming trip to the USA on a business. - i was also told they have some issues but in the USA it would work a treat - C.R.A.P .... couldnt make calls - calls expensive etc etc ...
Final bill $384 on a $64 plan !! ... for 4 calls ..... OMG !! Im sorry TELSTRA please take me back (lol)..
29 Apr 2011 04:47:23 PM: lodge a oomplaint here: (takes 5 minutes) http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

They will contact you within 10 days. you will almost certainly be entitled to a full refund.
4 May 2011 08:40:45 PM: you do know that using the phone while overseas costs a tonne of money in roaming charges right?. Same with any other provider in Australia. Dont blame vodafone for that one!

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17560 Someone from WA thinks vodafone is satan at 29 Apr 2011 02:06:04 PM
My mobile phone has no reception a lot of the time in the Perth CBD. People call me and it apparently goes straight to message bank, they leave a message and I never get the message. This happens too often. The internet very rarely actually works on my mobile, and is very slow on our wifi at home.

I have put in several complaints online and get emails back saying that they trust my issue has been solved. How could it if no one ever calls me etc? Why would it solve itself?

Years ago they had great value and great service. WTF happened?

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17544 Someone from WA thinks vodafone is Soooo bas at 28 Apr 2011 08:43:31 PM
Within perth CBD reception drops out.

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17535 Someone from WA thinks vodafone is at 28 Apr 2011 06:43:22 PM
Reception dropping out, voice and text message delays, sms not sending, interference on the line, useless customer service - and that's just in the metro area! Had really bad interference all day yesterday - not great when trying to negotiate with hospitals and arrange care for a family member.

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17521 Someone from WA thinks vodafone is Delayed voicemail at 28 Apr 2011 04:42:17 PM
Today I decided to switch off my phone (I do this when I am filling up at a petrol station). When I turned my phone back on, I had 10 voicemail messages, from the last 3 days!. I am on Ring Alert and should have received those messages immediately. This happened about 3 or 4 times before. Unbelievable!

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17520 Someone from WA thinks vodafone is Failed at 28 Apr 2011 04:32:59 PM
my phones internet works far less often than it does work, the reception is poor, my calls often drop out

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17515 Someone from WA thinks vodafone is very bad at 28 Apr 2011 02:55:47 PM
I received a voice mail message a day late and lost out on a sale due to it (I sell real estate). In short they cost about $1500 as I had to share a commission with another agent as the buyer rang them after not hearing back from me after a few hours. I immediately cancelled Vodafail and went with Telstra and I cannot be happier! 5 bars 3G service almost everywhere. Vodafail only have a "No service guarantee" as I call it

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17513 Someone from WA thinks vodafone is Very Poor at 28 Apr 2011 12:32:00 PM
I brought 2 $28 Vodafone plans for myself and my partner late last year.
I live in Bunbury WA very close to the CBD but have extremely poor reception in my house. About 70% of time have to go out to the road to make a call. After one very long wait for Vodafone assistance and much discussion and check of my phone by the operator I was firstly given $200 free credit which I told them was near useless as I cant make calls from home!
After a few weeks I eventually got on to them and after much bargaining was told I could get out of both contracts for $300.
I am still with them as I have been to busy to change but will change to another provider in two weeks time.
It once again proves that there is no such thing as a free lunch!!!!!!
How can they get away with this? If they were in the motor trade could they sell new cars that only worked occasionally? No way. Why are Telcos allowed to be so bad?

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17508 Someone from WA thinks vodafone is very at 28 Apr 2011 11:36:52 AM
Call drop outs in the metro area even along the Northern Suburbs train line !!!
Anytime I go out for a day trip outside Perth, in most places, there is no network unlike my friends who are on Telstra and Optus.We are a laughing stock When will Vodaphone ever improve. I want to get out of this misery :-(

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17504 Someone from WA thinks vodafone is highly fail at 28 Apr 2011 10:44:23 AM
Poor, crackly reception on a brand new phone. Phone has been checked, it's all good! Tried to call help centre which was no help, and I could'nt understand the operator. Two weeks with no phone this is ridiculous.

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17486 Someone from WA thinks vodafone is extreme at 27 Apr 2011 10:46:43 PM
Missing incoming messages which caused missed appointments, drop calls and poor reception even in city areas
27 Apr 2011 11:11:48 PM: join the class action if it cost you $$$$$. Voda can pay any costs for lost clients/business.

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17476 Someone from WA thinks vodafone is Epic Fail at 27 Apr 2011 08:48:41 PM
I never get reception, even in the middle of the CBD and am constantly having to find pockets of reception so that I can make calls and send texts. In short, Vodafone's "service" is a joke and I won't be resigning with them when my contract ends.

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17475 Someone from WA thinks vodafone is Huge vodaFail Billing Shame! at 27 Apr 2011 08:47:00 PM
I upgraded my contract, only to have them cancel my monthly repayment plan when I was told they would not, they now are trying to charge me $800 for their stuff up! mean while I have spent countless hours being put from person to per and nobody seems to be able to correct it!!!

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17453 Someone from WA thinks vodafone is indifferent not different at 27 Apr 2011 04:00:33 PM
Western Suburbs of Perth - serious sub optimal coverage. Bit like not providing coverage in Canberra = worst place to do it if you are trying to hide something

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17451 Someone from WA thinks vodafone is indifferent not different at 27 Apr 2011 03:58:38 PM
Western Suburbs of Perth - serious sub optimal coverage. Bit like not providing coverage in Canberra = worst place to do it if you are trying to hide something

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17448 Someone from WA thinks vodafone is Why am I paying you bills when your not providing any coverage at 27 Apr 2011 03:31:02 PM
Im stuck on a Vodafone plan for another 20 months and thanks to Vodafone's lack of coverage in the Metro Area I've now had to result to using payphones.
I continually post horrible messages about vodafone on facebook because I'm absolutely DISGUSTED with their ability to charge ontime, compensate no-one and keep customers like me on hold for EVERYTHING!
I urge you to do the same

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17442 Someone from WA thinks vodafone is Winning at Failing at 27 Apr 2011 03:03:26 PM
Stuck on a 24 month plan until October.
My phone constantly cuts out when connecting to mobile internet (if I'm fortunate to get mobile internet in the first place).
Full reception bars are a myth (and it's not the phone).
With this much failure and the reception bars going on holiday very frequently I want to exit my contract asap but am unsure if I can.
Hi-ho Telstra!

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17438 Someone from WA thinks vodafone is Epic at 27 Apr 2011 02:00:51 PM
Poor coverage, continous call drop outs even in full range, bills not sent out on time, messages recieved hours/days after they had been sent. would like to get out of my plan but will cost to much!

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