Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
We recommend filing a complaint with Vodafone over the next week and contact the TIO if Vodafone is not able to resolve your issues. If you are impacted by current SMS issue, calling Vodafone support is likely to be a long and fruitless exercise so just check the Vodafone network webpage for updates. UPDATE: Vodafone has just stated the issue has been resolved.
Over the past month Vodafone has announced some significant changes including new investment in their network and customer service staff. If these changes are implemented successfully I'm hopeful things will improve for their millions of customers however please follow our instructions on how to lodge a complaint if you are currently having problems.
We are pleased with the improvements Vodafone has announced and encourage everyone to let us know if your service is getting better or still failing. Thank you for taking the time to share your stories and experiences with us over the past couple months; Vodafone appears to be listening. If you are still having issues then please follow the steps on how to lodge a complaint.
The flooding has impacted Vodafone's services across Queensland however Vodafone is releasing regular updates on the situation. In light of the recent privacy breach, Vodafone has fired a number of employees and is investigating the matter with the NSW Police. If you are concerned about the privacy of your details, you can view your options on our privacy complaint page.
We have just launched 'Vodafail Local', a page that brings together all of the pain / gain stories and coverage data for your Australian postcode. Feel free to send us any feedback you might have on this page or on our Vodafail in general.
If you are concerned about the privacy of your personal information, we have setup a page detailing who you should contact to file a complaint. We aim to provide further updates on this situation as it develops. Vodafone emailed us yesterday stating that Vodafone has briefed all their staff on the current situation and released a statement on their website.
If you are concerned about the privacy of your personal information, we have setup a page detailing who you should contact to file a complaint. We aim to provide further updates on this situation as it develops. Vodafone emailed us earlier today stating that Vodafone has briefed all their staff on the current situation and released a statement on their website. We can only hope there's more detailed information to come.
We have been pretty busy over the past few days and have added a few new sections to Vodafail.com. We have a new section called 'Share Your Gain' for you to enter your success stories, whether it's leaving Vodafone without penalty, free credit or resolved network problems. Then we created the On Hold Again' page where you can enter how long you have waited on hold and see the hold/callback times of others.
All stories posted on Vodafail.com also now have a link to share the story on facebook and the coverage map has been updated with the over 12,000 responses recieved from over 1,500 postcodes. All of this data shows that you are not alone in your problems and enables everyone to discover and understand the issues.
What is this?
In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world.
In this big world sometimes you feel like you are alone in your problems. Thanks to this Sydney Morning Herald article, I know I do not suffer alone. And since we are not alone, we should probably join forces (revolution, protest etc.) and let Vodafone and the TIO know of our plight.
Making this website made me feel a little bit better. In order for you to feel better, share your pain by posting your experience and opinion with vodafone.
Update (3/1/11): Vodafone agreed to release me from my contract on December 21 and I have just switched to another provider. This is a good solution for me personally and I hope the attention this website has garnered can help others in similar situations find solutions suitable to their individual needs. Vodafail.com is not affiliated with and does not officially endorse any telecommunications company.Tweet
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|Somewhere else (224)
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.
MY RECEPTION IS ALSO DROPPING OFF.
Supposed to be a coverage improvement but the coverage map previously showed coverage for these areas, now it shows nothing in Kadina & Moonta SA